How Do You Justify the Existence of IT?
bakamaki writes "I work for a small manufacturing company as a SysAdmin. My boss is a DBA. We are the only IT employees. He recently decided to record hours spent on his projects and then evaluate how much time the databases he writes save the employees. Then he translates that into a $ figure. He's asking me to do something similar but I'm kinda at a loss. It seems most of the stuff I do is preventative, IE care and feeding of servers and network infrastructure in addition to all the break fix stuff I do for the user base with their desktops. When in this position what do you folks usually do?"
Sounds like he's trying to justify firing you and hiring you back as an hourly contractor to cut costs. Go watch the part in Office Space where the guy is yelling at the bobs about how he communicates between the customer and the engineers. You're that guy.
Good Luck.
moox. for a new generation.
Develop a worse-case scenario. Detail all of the problems that may occur without your system maintenance work (system hijacking, malware, trojans, client info loss, etc), and then write the amount of money each of these theoretical problems would cost the company. now add all those costs. i'm pretty sure you make less than whatever figure you end up getting. buena suerte
When my Karma level reaches 0 I feel in piece with the Universe
Your points about technology saving money are true, but irrelevant. No one is proposing going back to doing by hand things that are currently done by computer.
The right comparison, IMHO, should be between how much your salary costs, compared to how much would be spent if everyone did by themselves the work you do. Compare the productivity of office jobs supported by a well trained professional to the productivity of unsupported amateurs.
You've been asked to justify your cost. Here's a hint: Your BOSS needs to justify your cost, not you. Not to say you don't need to have input into the situation, but he's asking you for the wrong thing.
Next, Start fixing up your resume. It's likely you will either get hit with a paycut, or one, of the two of you will be let go. It doesn't matter if they can't survive with only 1 of you. They will toss one of you, outsource the rest, pay more and regret it, but you will still be out of a job and they won't bring you back.