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Seagate Acknowledges Problems With 1.5-TB HDD
AnInkle writes "Seagate's 1.5TB Barracuda has been available for a couple months from multiple retailers. But shortly after release, reports of random freezes appeared on several sites. The hang apparently occurs in Linux, Mac OS X, and Windows Vista when streaming video or transferring files at low speeds. After a couple of weeks of silence, Seagate has finally officially acknowledged the problem. In a response to The Tech Report, they say they're investigating the 'issue' affecting 'a small number of Barracuda 7200.11 hard drives.' Acknowledging the 'inconvenience' is a start, but most users expect at least average performance and prompt service from the capacity king of data storage." In a related story, reader Lucas123 plugs a ComputerWorld piece examining the question of Seagate's plans to stay relevant at a time when SSDs increasingly capture OEM mindshare.
I've never had too many problems with seagate, and consider them to be a great brand. I also like western digital, but when I have a choice, I go seagate for the 5 year warranty.
As for SSD drives, I'm not exactly sure what everybody's worried about here. I don't see any affordable SSD drives, let alone any in the 1TB range.
Belief? Hope? Preference?The Existential Vortex
The 1.5TB drive is part of a family of Seagate drives, the 7200.11 drives. Supposedly the only differences between the different drives in the family are the number of platters and the size of the cache. So if there's a bug, I would expect the same issue with the smaller 7200.11 drives. (If not, the the root cause is probably related to the increase in power draw from spinning the fourth platter.)
"Seagate is investigating an issue where a small number of Barracuda 7200.11 (1.5TB SATA) hard drives randomly pause or hang for up to several seconds during certain write operations. This does not result in data loss nor does it impact the reliability of the drive but is an inconvenience to the user that we are working to resolve with an upgradeable firmware."
"We are therefore asking customers if they feel they are experiencing this issue to give our technical support department a call with any questions."
"Affected part number: 9JU138-300, 336 with firmware revisions SD15, SD17, or SD18."
The official statement is slightly misleading...
1) When the problem occurs all hard drive operations stop until the OS times out the ATA command - typically 30 seconds. This results in the computer freezing for 30 seconds.
2) The problem can result in data loss if using a RAID system. Depending on the OS/RAID configuration the problem may cause a RAID system to think the drive has died. The RAID system automatically removes the drive and continues to run degraded (as designed). 20 minutes later when another drive exhibits the problem the RAID system drops the second drive and dies.
3) The problem may be a systematic problem rather than a small number of drives - all drives have I tested running the SD17 firmware have exhibited the problem.
The name hasn't changed. RAID has never had anything to do with the price of the disks. You've always been able to make a RAID set out of expensive disks, and the biggest RAID packages usually are made up of expensive disks.
Yes, you could, but then you'd be missing the point. MAny did miss the point, in fact.
Independent Disks is a sort of marketing revisionism because they were tired of customers pointing out that "this isn't really inexpensive, is it?".