Recourse For Poor Customer Service?

eleventypie writes "I am in the Army and currently stationed in Afghanistan. Recently I found myself without a laptop so I decided to build a studio 17 from Dell. I designed/customized my laptop on 2008-09-17 and placed my order, which totaled approximately $1,700. The laptop was built and apparently shipped on 2008-09-28. Given my APO address, I know mail can sometimes take a little while to get here, though 7-10 days is normal. Dell said to give my laptop 6-8 business days and occasionally, it might take as much as 4-6 weeks. So on 2008-11-12 I sent another email to Dell informing them I still had not received my laptop. One person said to give it more time, while another person responded to my message telling me to send my address again and they would send me a replacement. So I sent my address immediately and never got a response. It is now the 30th of November and I still have no laptop and Dell seems to have quit responding to my emails. This is very frustrating being out $1,700 and not having a laptop to talk to my friends and family and do school work. Phone calls aren't easy so calling them is pretty much out of the question. Any advice on what I can or should do at this point to get the computer I ordered or get my money back?"

Comments

Re:How about a little less /. asshole behavior

[Brett Buck]

>Seriously. We respect your service in Afghanistan, but this is clearly not a
>question for Slashdot other than you are trying to use Slashdot's fame to draw
>attention to your case to get you preferential treatment. Clearly if what you
>cared about was your money, you'd call your credit card company and the matter
>would be settled in minutes.

          And, given that he is risking his life in Afghanistan, why the hell shouldn't he get preferential treatment?

          Brett

Re:Call your credit card company....

[Free the Cowards]

They're not being very useful to the company as a whole when they waste an enormous amount of my time, cause an unnecessary replacement to be shipped (I discovered that I didn't need the replacement after I had already received it, and eventually discovered the problem myself, with no help from the worthless customer service people), and convince me that their company is not worth buying from in the future. If destroying customer loyalty is their job then whoever came up with that job needs to be fired too.