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Gears of War 2 Patched To Fix Matchmaking Issues, Problems Persist
When Gears of War 2 was released, one of the biggest complaints about the game was that its matchmaking system didn't work properly for multi-player games, leading to unreasonably long wait times. After trying to placate players with mostly useless suggestions, Epic finally released a patch to address the matchmaking issues. Unfortunately, now that players have had a chance to try it out, it seems a large segment of the Gears 2 population is still having problems.
So they chose to release a patch that would lesson the problem while they work on a true solution, and people just bitch about it as if they did nothing. Seriously, they're working on it. Give them a break.
They get a break when they release software that does what it's meant to do out of the box.
They don't get a break during the interminable time it takes them to fix the problem, after that ship date. They shipped it, and it doesn't work. Any patience at all is a gift to them from the unnecessary goodness of our consumer hearts. Watching them meet us halfway is no satisfaction when they have ALL our money. Maybe if we got half of it back, we could talk patience. Good will is not owed to these people - they do what they do for a profit, and they fucked it up.
Just because there are a bunch of companies out there that would say 'Fuck the patch', take the money and run, does not mean that we should be grateful when a company doesn't do that, or that we owe them anything. We paid them for a complete, working product. They owe US. They have a responsibility to us, and they need to live up to that.