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BBC's iPlayer Chief Pushes Tiered Charging For ISPs

rs232 writes with a link to a story at The Register which begins: "The executive in charge of the BBC iPlayer has suggested that internet users could be charged £10 per month extra on their broadband bill for higher quality streaming." The article suggests (perhaps optimistically) that "after years of selling consumers pipes, not what they carry, [tiered, site-specific pricing] would be tough to pull off."

29 of 172 comments (clear)

  1. I already pay my tv licence by thetoadwarrior · · Score: 5, Insightful

    Let me get this right. I pay my TV licence which is supposed to give me access to the BBC's content but they now feel I should pay out extra for something I've already paid for?

    I've used iPlayer like 3 times in my life. I shouldn't have to pay anything extra for it and certainly not £10 per month for something I rarely use. It'd be more cost effective to buy the content in DVD format.

    If the BBC can't afford to do something with the licence fee then don't do it.

    1. Re:I already pay my tv licence by MichaelSmith · · Score: 2, Insightful

      Or they should just give you a password for iPlayer when you pay your TV license.

    2. Re:I already pay my tv licence by thetoadwarrior · · Score: 4, Insightful

      You need to have a TV licence if you watching live TV on the PC as well. So then you'd have to prove you don't watch Prime Minister's questions, BBC news, football, etc.

      It's also implied the iPlayer may show live content at some point as well. They know full well PCs are goinjg to become a major part of watching TV and they won't let that licence money disappear.

      I suspect even now you'd get harassed and made to prove you never watch live broadcasts online if you opted not to pay the licence and got rid of your TV.

    3. Re:I already pay my tv licence by Archibald+Buttle · · Score: 2, Informative

      The live content on iPlayer is not "implied", it's an actual current feature. All the BBC's main TV channels, with the sole exception of BBC Alba (the BBC's new Scottish language channel), are now available online for live streaming through the BBC iPlayer web site.

      The addition of BBC One and BBC Two to live streaming was within the last few weeks, but I believe the other 6 channels (BBC Three, BBC Four, CBBC, CBeebies, BBC News and BBC Parliament) have been streaming for some time now. I'm not sure that local variations of BBC One and BBC Two are available - I only see the London versions and haven't spotted links for others.

    4. Re:I already pay my tv licence by mdwh2 · · Score: 2, Informative

      Note, this just means he's not in their database. Their policy has nothing to do with whether you require a licence - they just assume everyone without a licence is breaking the law, and send them harrassing threatening letters.

  2. Re:The bbc is joking what is next a net fee like t by pxlmusic · · Score: 3, Informative

    it's more of that stupid notion that the ISPs are trying to get away with double-dipping their customers.

    --
    "If for any reason you're not satisfied with our service, I hate you."
  3. We tried this back in 2004, and in mobile network. by Zarhan · · Score: 4, Interesting

    I work for an ISP/Telco. A few years ago this whole "access Internet from your phone" was just coming and GPRS costs were crazy. At that point we made quite a few studies that basically came to the effect of "in ISP world, with DSL, cable etc, people are already used to flat rate - you can't change that. In mobile, folks are still used to idea of different price for different services - case in point text messages".

    Well, we missed the boat on that one (technology was there - all traffic goes through GGSN and they supported tying a Layer 4/7 switch to a accounting server). There were some ideas proposed, like concepts of "sponsored links" where if you normally paid X amount per megabyte some advertiser could perhaps do it for you and so on.

    We missed the boat on that one, and now everyone is in the "flat until X MB (where X can be infinite), then extra bytes cost extra from that point on" model - even in the Internet accessed from mobile phone. In regular ISP world it's a doomed proposition since we have had 10-15 years of flat rate broadband now.

    There's just *no* way this is going to happen anymore. Sure, business customers might be interested (and are) paying for e.g. guaranteed delivery for their internal VoIP traffic and guaranteed QoS, but it's just not going to fly for average consumer. Some "added value" services might be in there (stuff like, say, some freebies at iTunes), but QoS-related stuff for *generic Internet service* is not going to be one of them.

  4. BitTorrent & p2p? by saibot834 · · Score: 2, Interesting

    Why don't they use BitTorrent or similar p2p networks to distribute their files? Sure, it might be a bit more difficult for live-streaming, but most content is not live content* and p2p networks have shown to be a good alternative to regular Server-Client-downloads.
    (* I don't know about you guys, but hate anyone trying to force me to watch some tv show at a specific time. I want to watch what I want, when I want. I believe this is true for most people and most content).

    1. Re:BitTorrent & p2p? by cjb658 · · Score: 2, Insightful

      It wouldn't be as profitable for them.

  5. Re:We tried this back in 2004, and in mobile netwo by cjonslashdot · · Score: 5, Insightful

    Good.

    I want to be in charge of the QOS I receive. I disapprove of any model in which the content provider pays the ISP for more QOS. That leads to a Disney and Coca-Cola Internet.

    The consumer should be the one to choose (and pay) for QOS. And payment should be to the ISP, not the content provider, which would end up as a kickback to the content provider's ISP.

    Only in this way can we hope to ensure that the Internet is not filtered by the content providers with the largest pockets, and by the ISPs themselves.

  6. Don't most ISPs already have tiered service plans by piltdownman84 · · Score: 2, Interesting

    I don't get what the big change is? My ISP already offers several tiers of service for Internet. I can pay $30/month for 256 Kbps; $40/month for 5 Mbps; $51/month for 10 Mbp; $100/month for 25 Mbps. The also screw you by making you pay for 'PowerBoost(TM)' which is $2.95, and allows you to download a "10 MB file in 8 seconds" with the 10 Mbps plan. Which is a real scam as my maths tell me that's what I should be getting with the plan anyways. I don't have it, but maybe that's why my 10 Mbps service seems throttled to 118 KBps, and when i tried to downgrade to a '5 Mbps plan' I went down to around 60KBps. Also when they launched their own Internet phone service my Vonage stopped working, they said I needed another option for $5 to 'speed up net phone service'.

  7. Article suggests right by casualsax3 · · Score: 4, Insightful

    I'm not going to pay $10 more a month for what I already have just because someone wants more money. But... if the BBC made their content such high quality that my 10Mbps connection wasn't enough to stream from their site, then maybe I'd consider upgrading to a 20Mbps plan. Don't offer me what I already have and pretend it's suddenly worth more - offer me something better, and then maybe I'll buy it.

  8. I'm confused.. by poptix_work · · Score: 4, Insightful

    If $ISP cannot profitably sell $x mbit/s at $y dollars/month they need to either increase $y or decrease $x. It doesn't cost anyone more to deliver traffic from the BBC than anywhere else (peering ratios/contracts aside). It sounds like the problem is that average people are ... *gasp* ... actually using their internet connection for more than e-mail and web surfing and the bandwidth:customer ratios are no longer extremely in the ISPs favor.

    ISPs should instead be looking at ways they can reduce their costs while providing better service to their customers, such as a peering arrangements with the likes of YouTube, BBC, etc. or a local appliance that serves up the most bandwidth expensive content (you know, like any content delivery network does).

    --
    Just because you disagree doesn't make it offtopic or flamebait.
    1. Re:I'm confused.. by cdrguru · · Score: 2, Interesting

      In the US, ISPs are fighting for market share. Most home connections are operating at zero or negative profit so they can acquire greater market share. This is offset by other business operations, such as telephone service, cable TV, etc.

      If things are in the same state in the UK, then the ISPs (a) can't charge their customers more and (b) aren't charging what the connection costs.

      One big clue to this is to look at pricing where market share isn't being fought over. Business connections in the US are anywhere 2-4x the prices being charged for home connections. This is not a matter of higher utilization because these business connections are sold on the same terms as home connections with "burstable" bandwidth and maximum transfer caps.

      In the US one "solution" to this is to charge the folks supplying content. Some of them, notably Google, aren't making anything and aren't selling anything directly. But their operation is extremely cash-rich and they aren't subject to market share issues. Face it, the ISPs are going to have to start charging what the connections cost when they stop fighting over market share. And either consumer prices are going to match the business prices or they are going to get paid by someone else.

    2. Re:I'm confused.. by nabsltd · · Score: 3, Informative

      One big clue to this is to look at pricing where market share isn't being fought over. Business connections in the US are anywhere 2-4x the prices being charged for home connections. This is not a matter of higher utilization because these business connections are sold on the same terms as home connections with "burstable" bandwidth and maximum transfer caps.

      First, why would you think that ISPs aren't fighting for market share with business connections?

      Second, the reason business connections cost more is that generally you get a lot more. Although I agree with the amount of the price difference, my bandwidth is 24/7 guaranteed, with no cap on the total amount of data transferred. Sure, I pay about double what a "residential" customer pays, but all that really gets me is 5 static IPs, no blocked ports, and an SLA. In general, business customers don't have any of the limits that residential customers have, and that's why the connection costs more for the same speed, but that's not true with my ISP (Verizon FIOS). Residential customers get the same guaranteed bandwidth and no cap (not even a hidden one).

      At my work, we also pay a fixed rate regardless of bytes transferred, have 24/7 guaranteed bandwidth, and have no cap. I don't know what residential customers of that ISP get, though, as I don't know any in the area.

  9. And a BBC viewer says : by unity100 · · Score: 3, Informative

    "shove it"

  10. Re:Don't most ISPs already have tiered service pla by jrumney · · Score: 4, Informative

    In the UK, speed based tiering is all but dead. Now you get whatever speed your line can support (up to 8Mbps or 24Mbps - depending on provider), and the tiering is based on download caps (5Gb, 20Gb, 100Gb, uncapped is typical), after which they either throttle you to dialup speeds, charge you per gigabyte, or in the case of the ISP I am with, do nothing, but if you're over a few months in a row they phone you up and request that you upgrade to the next tier if you want continued service.

  11. Re:We tried this back in 2004, and in mobile netwo by Zarhan · · Score: 3, Informative

    Considering QoS...an ISP can only guarantee QoS to any practical degree in their own network.

    The whole point of term "Internet-based service" is the fact that it's accessed through a mystical cloud of multiple networks held together by glue, duct tape, BGP and peering agreements. Accessing Slashdot (for me) goes through four AS numbers (try in Linux traceroute with the -A option). So while all those ISPs have been able to agree to exchange bits either in peering or customer/provider model, there's no practical way that I could negotiate a guaranteed access quality to slashdot.org across all those various organizations at any practical cost...

    BBC *is* a special case that topologically they have their own network which is able to peer with other ISPs at lot of places (at least if you are either in US or UK) so they might be able to wrangle deals with directly-connected ISPs to provide some QoS to their peering point. As their customer-base would be UK license payers it might, technically, work.

    Whether anyone is actually willing to pay extra for that...I seriously doubt it.

  12. bandwidth by jmcvetta · · Score: 3, Insightful

    Wait a minute... I already pay more per month than my neighbor, so I will have a faster internet connection. Faster for EVERYTHING. Now the ISPs are going to ask me to pay even more, so that certain selected (by them, not me) content will be supposedly faster? Yeah, good luck selling that one...

  13. no comprende by Eil · · Score: 5, Insightful

    I'm afraid I don't understand. Most broadband companies where I live offer tiered service already with slower speeds costing less and higher speeds costing more. Or is that not the case in the U.K.? If no, why are they treating this like it's some brand-new idea?

    Why do companies and governments not see that cheap, plentiful broadband is the only way to grow Internet adoption and the online industry as a whole? Especially now that the worldwide economy is in the shitter, the information age is poised to drag us out of it, if only self-serving companies and conrgresscritters wouldn't stifle progress to make their own quick buck.

    When the Internet was this shiny new thing, large companies didn't want anything to do with it. The first ISPs started out as ma-and-pop operations because big communications companies thought it was a silly idea to connect two consumer's computers together over some distance. Remember that? The telcos were the ones that fought the hardest because they hated having dialup modems on their voice network. Now that the Internet is clearly here to stay, everyone with a bit of power and/or money wants their own slice of the pie and in the process make it more costly, more inconvenient, less open, and overall less beneficial to the average individual.

    1. Re:no comprende by Craevenwulfe · · Score: 5, Insightful

      Some ISP's appear to be upset at the prospect of customers actually bothering to use the utility that they've been sold.

  14. Credit card numbers by neapolitan · · Score: 5, Informative

    I sincerely hope you were joking:

    All VISA cards start with 4.

    All Mastercards start with 51, 52, 53, 54, or 55.

    Don't believe me? Take a look in your wallet. :)

    Thus, iCONICA, if you just shared the last 12 digits of your Mastercard, you now have cut down the search space of your password to 500 numbers. Moreover, credit card digits have to conform to a checksum (double every other digit + add them all up, must be 0 mod 10.) Thus, I'd estimate we could guess your card within 10 unique numbers, around 100 if VISA. There are ways of getting around the "security digits" and expiration date...

    Short story is, don't share your credit card number. Even as a joke.

    --
    Slashdotter, ID #101. UIDs are in binary, right?
    1. Re:Credit card numbers by tlhIngan · · Score: 4, Informative

      I sincerely hope you were joking:

      All VISA cards start with 4.

      All Mastercards start with 51, 52, 53, 54, or 55.

      Don't believe me? Take a look in your wallet. :)

      Thus, iCONICA, if you just shared the last 12 digits of your Mastercard, you now have cut down the search space of your password to 500 numbers. Moreover, credit card digits have to conform to a checksum (double every other digit + add them all up, must be 0 mod 10.) Thus, I'd estimate we could guess your card within 10 unique numbers, around 100 if VISA. There are ways of getting around the "security digits" and expiration date...

      Short story is, don't share your credit card number. Even as a joke.

      Not only that, but the remainder of the digits in the first group of 4 digits are used to identify the issuing bank. While it's not actually a bulletproof method, knowing where someone is can narrow down the list of valid codes even smaller. Just take the valid numbers, cross-reference them with the list of Visa or Mastercard bank codes, and with the smaller list of numbers, find the banks that are in the local area, and use it knock off a few more numbers (someone in the US will probably not have a UK credit card, for example - they might, but it's extremely rare).

      The entropy in the first 4 digits is extremely low.

      Anyhow, sharing codes is easy to prevent - just do IP geolocation - non-UK IPs should be restricted from using the codes (and for the most part, IP geolocation is reasonably country accurate), and ensure that one code isn't used from multiple IPs in too often a time, or one code used simultaneously.

  15. Re:We tried this back in 2004, and in mobile netwo by cjonslashdot · · Score: 4, Interesting
    Hi Zarhan,

    I understand the QOS issue. With a packet network such as the Internet, you cannot guarantee QOS. All you can do is promise to prioritize packets, and provide a certain bandwidth within the network that you control. Out in the cloud, one can try to set up special arrangements, but as you know, nothing is for sure. One can always lose or delay a packet if traffic is heavy.

    Thus, there really isn't a technical solution beyond what IP6 provides - which is not a guarantee.

    What I am saying is only that I do not want QOS to be managed primarily by ISPs who deal with the deep pockets. I want the ISPs instead to attempt to treat each packet without regard to where it is from, and deal with the QOS service issue by providing enough bandwidth to satisfy their customers, without playing favorites.

    At the consumer endpoint, the consumer should have the ability to improve performance by buying more bandwidth, but you are right, that if there is insufficient bandwidth at some point along the way the traffic will be choked. But if that occurs, I want it to occur evenly and fairly to all of the customers of the ISP that is causing the choking. No favorites.

    That is the only way that we will ensure that players with big wallets will not hog the Internet and cause response time for other sites (perhaps ones with more open content) to be accessible.

  16. Re:We tried this back in 2004, and in mobile netwo by cjonslashdot · · Score: 2, Informative

    You are right, but the reason is subtle. The key is to require that ISPs cannot prioritize based on sender. All senders (and receivers) should be treated equally. Then, if QOS is not sufficient, the ISP's media customers will all be equally affected. With such a policy, yes, we would ultimately be paying for the QOS because the cost would propagate to the endpoints.

  17. Combined with for-the-kids ratings... by damburger · · Score: 2, Interesting

    This could be the end of the free Internet in the UK (something the government has been pushing for a while now). You would buy packages of sites (IP addresses) you can access rather than a genuine Internet connection.

    --
    If we can put a man on the moon, why can't we shoot people for Apollo-related non-sequiturs?
  18. Are they joking, or just accepting reality? by Anonymous+Brave+Guy · · Score: 3, Insightful

    Is it just being realistic? Here in the UK, ISPs have been selling flat-rate "up to 8MB" broadband for some time now, but glossing over the very high contention ratios they've been using (and getting away with so far, because the average user doesn't currently want anything like 8MB/s of data transfer).

    With the rise of streaming, real-time media — and the BBC's iPlayer has been a great success story over here — the assumption that a large group of users only ever sends a few e-mails and shops at Amazon is becoming less valid. While quite a few people have visited YouTube and the like and watched a five minute clip of something, that's a long way from a service that offers full-length, full-quality downloads of major programs and advertises this fact prominently on several major TV stations.

    Unfortunately, the reality is that the ISPs don't have the bandwidth they've sold if everyone wants to use it, any more than the banks had the money they were selling. Some sort of change in pricing is inevitable. One way or another, those who have been doing very well out of the current flat-rate deals are going to be the ones who lose out, because they are getting things disproportionately cheap right now.

    Personally, I don't like the filtering by source/destination idea. It sounds like something that will attack the openness that has made the Internet such a success. I'd rather go back to some sort of metred use policy, perhaps with tiered flat rate bundles for a bit of predictability for low/average users (so that up to x MB/month is a standard rate, up to y MB/month is another standard rate, and after that it's metred or something). This model seems to work fairly well for the mobile phone industry, and the pricing is transparent and sustainable.

    But whether it's done by bandwidth, web sites visited, protocols used, or what postcode you live in, anyone who has been happily streaming tens of gigabytes per month of downloads on their flat rate plan and thinks an extra 10 pounds a month is excessive is just deluding themselves. The bandwidth simply isn't there to support everyone doing that, and when commodities are scarce, prices go up.

    --
    If you disagree, post your argument. (-1, Overrated) isn't your personal censorship tool for views you don't like.
    1. Re:Are they joking, or just accepting reality? by pxlmusic · · Score: 2, Interesting

      "This model seems to work fairly well for the mobile phone industry, and the pricing is transparent and sustainable."

      and we've seen what they charge for text messages. i don't trust that.

      "The bandwidth simply isn't there to support everyone doing that, and when commodities are scarce, prices go up."

      and referring to bandwidth as a commodity seems a little like fallacious thinking.

      --
      "If for any reason you're not satisfied with our service, I hate you."
    2. Re:Are they joking, or just accepting reality? by lamapper · · Score: 2, Informative

      On the contrary, it is the very essence of a commodity in the economic sense of the term: one ISPs bandwidth is as good as another (at least for now) but there is only so much available.

      And this is my fault why?

      They should have been building out their infrastructures since 1996, but they have not...and we have been paying additional fees and taxes here in the US for the build out that has NOT occurred.

      Until the current ISPs and telcos provide fiber in the end mile as they have in Japan since 2000 and before (100 MB up and 100MB down stream) I really do NOT want to hear their excuses.

      Oh yes, it costs less than $.50 per MB to provide those fiber connections up and down in Japan, so do NOT raise my bill with additional excuses of longer fiber runs.

      Add to the fact that soon Japan will have 1TB up and 1 TB down...thanks to their foresight at building out their fiber offerings + government intervention and enough said.

      You have had years to build out your networks. You have FAILED even when we paid additional money in fees and taxes for you to do just that. Enough is enough.

      Stop ripping us off and give us what you owe us.

      Give us what we have been paying for (most of us have been promised unlimited for years yet you throttle us down to less than 1 MB...please...

      Any comments by any ISPs, telcos and/or their supporters should fall on DEAF ears by us (citizens), by our elected officials (or we vote them out) for the sake of of technological future.

      Stop selling us down the river, step up, honor your promises and provide us the service you have promised but failed to deliver on!

      --
      Is your Internet Throttled? Install DD-Wrt, OpenWRT or Tomato to learn the truth! Google: 1Gbps/1Gbps: 5 Communities