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Tales From the Support Crypt
An anonymous reader writes "Talking viruses, infected physical devices, and lights that go out are some of the 'problems' Panda Security's tech support service has had to face. Many of them were not a result of computer viruses, but of confused users. This proves once again, that antivirus manufacturers must make a special effort to increase user knowledge regarding computer security and malware effects." For anyone who's been on the receiving end of such questions, now's a good time to tell your cathartic tale.
Yes, I had one of these. It's a real pain, because when something is broken, you expect to hear beep codes on the PC speaker. If the speakers are unplugged, as a result of disassembly before diagnostics, then no error messages are presented. The error would probably have been "[cp]U Fail", not "You fool" - though the latter interpretation isn't unreasonable in the context!