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How Long Should Companies Make E-Bills Available?
theodp writes "If you say goodbye to paper and hello to green, you may learn first-hand that no good deed goes unpunished. Try to pay your final Verizon Wireless bill online after switching carriers, for example, and don't be surprised if you get a sorry-Dave-I'm-afraid-I-can't-do-that reply. Other vendors may curtail e-Bill services 30 days after you end service. And a promise of access to up to seven years of paperless statements is somewhat empty if you'll be cutoff as soon as you no longer have an account. With more-and-more companies enticing consumers to go paperless, how long a period of time should the records be made available online? Should it extend beyond the life of an account?"
They should provide access as long as one might reasonably need it which is at least as long as the statute of limitations give one to take legal action.