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Lexus To Start Spamming Car Buyers In Their Cars

techmuse writes "Lexus has announced plans to send targeted messages to buyers of its cars based on the buyer's zip code and vehicle type. Unlike regular spam, these messages will be delivered directly to the buyer's vehicle, and will play to the vehicle's occupants as audio. Lexus has promised to make the messages relevant to the car buyers." Imagine the fun that some targeted malware could do — not that such a thing could happen to a Lexus.

41 of 317 comments (clear)

  1. Amazing by DoofusOfDeath · · Score: 5, Funny

    I'm stunned that Lexus just made me appreciate my crappy Neon.

    1. Re:Amazing by Kjuib · · Score: 5, Funny

      If the lexus buyers are compensating for something... what sort of spam do you think would be relevant?

      --
      - Your stupidity got you into this mess, why can't it get you out? -Will Rogers
    2. Re:Amazing by iminplaya · · Score: 5, Funny

      Hair transplants?

      --
      What?
    3. Re:Amazing by mooltar · · Score: 3, Funny

      *open lexus door*

      "HeadOn! Apply directly to the forehead."
      "HeadOn! Apply directly to the forehead."
      "HeadOn! Apply directly to the forehead."
      "HeadOn! Apply directly to the forehead."
      "HeadOn! Apply directly to the forehead."
      "HeadOn! Apply directly to the forehead."
      "HeadOn! Apply directly to the forehead."
      ...

    4. Re:Amazing by cayenne8 · · Score: 4, Insightful
      "If the lexus buyers are compensating for something..."

      You know...I"ve just never understood this 'critisizm' people try to heap onto people that buy nice luxury or high end sports cars. I mean, sure I guess in some remote cases it is true, but, I have to believe the majority of people do it because they WANT a nice luxury car, they WANT to drive a perrformance car (my category)...and they can afford said 'toys'. Sure a Yugo will get you from point A to point B....but, IMHO, it just won't make the trip as nice, or do it as fast as a good car.

      I guess I've just always chalked it up to people that are jealous of people who have extra money to burn, and like the finer things in life. Not everyone feels the need to make everything in live 'utility'...or 'just get by'.

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    5. Re:Amazing by cayenne8 · · Score: 3, Insightful
      One thing missing from the article...what mechanism is going to be used for this?

      I'm guessing it is something like "OnStar"? I'd hope even if you for some reason GOT one of these units...you could opt out of said messages.

      After hearing this...and hearing about how they can 'bug' your car with OnStar...and I'm sure can easily track you with these systems...why anyone would actually pay extra money for this type of crappy system?!?!

      No thank you...leave this 'option' off for me please.

      ON the other hand..think of the fun people will have when they can hack into this system..and send some really fun messages!!

      --
      Light travels faster than sound. This is why some people appear bright until you hear them speak.........
    6. Re:Amazing by oldspewey · · Score: 4, Interesting

      my Supra was rear-ended and total'd by a police officer talking on his cellphone

      Did he write himself up a ticket for careless driving, or did he have to call for backup to do that?

      --
      If libertarians are so opposed to effective government, why don't they all move to Somalia?
    7. Re:Amazing by plover · · Score: 5, Funny

      As for sports cars... you are of course, absolutely right.

      Reminds me of a riddle:

      Q: What's the difference between a Porsche and a porcupine?
      A: With a porcupine, the prick is on the outside.

      Thanks, I'll be here all the week. Tip your servers, they work hard.

      --
      John
    8. Re:Amazing by kklein · · Score: 4, Insightful

      Yeah, that's why. I drive a silly little car, but when I see a fancy car, I appreciate them. Making up a bunch of silliness about why they have one is just envy I think.

      People spend their money on the things they like. When people from my job come to my apartment and see that everything is networked and computerized, they say "my god, how much more do you make than me???" But we all make the same (same contract), and that's just where my values are. They go on 2-month sojourns through the windswept mountains of Kafoonistan; I stream movies from the office to the TV. Mine is still way cheaper, and I enjoy it every day of the year.

      But that's values. There's just no reason to criticize other people's "fun."

    9. Re:Amazing by drinkypoo · · Score: 5, Interesting

      You know...I"ve just never understood this 'critisizm' people try to heap onto people that buy nice luxury or high end sports cars.

      Speaking of someone with a great deal of automotive experience, all I can say is that people who buy a Lexus are big dumbfucks anyway. A Lexus is a COMPLETE PIECE OF SHIT. We had a Lexus come in to the shop with a bad ball joint, turns out you have to replace the whole upper A-arm. And Toyotas handle like dogshit compared to Hondas (Acuras) or Nissans (Infinitis) anyway. But the simple truth is that any Lexus, Acura, or Infiniti is just a Toyota, Honda, or Nissan (respectively) with different styling and more asphalt. They are a little quieter and have a little smoother ride, but that is strictly because they have more mass in between you and the road, which costs you fuel.

      The problem is compounded by the difficulty of actually finding a car worth buying today. Mercedes vehicles have gone right in the toilet in the last few years; they join BMW, which has been there for some time. It's gotten to the point where a VW can actually be more reliable than either one - provided it was made at the plant in Wolfsberg, and not Mexico.

      If you want a quality luxury car, buy a W126-bodied Mercedes and put a modern stereo system in it. The only other thing it's missing will be cupholders. You can get some nice one that will match the interior if you look around the 'net a bit.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    10. Re:Amazing by Wicked+Zen · · Score: 4, Funny

      Sure a Yugo will get you from point A to point B....

      I find your optimism refreshing!

    11. Re:Amazing by sunderland56 · · Score: 3, Interesting

      But the simple truth is that any Lexus, Acura, or Infiniti is just a Toyota, Honda, or Nissan (respectively) with different styling

      Actually, they are just the same car with a different badge. If you travel to Tokyo, you won't find a single Lexus, Acura, or Infiniti - they are all badged as Toyota/Honda/Nissans. These "upmarket" brands were created solely for the US market.

      In Canada it's even worse - the highest trim level of the Honda Civic (badged the EX in the USA) is badged as an Acura.

  2. Lexus has promised to make the messages relevant by qoncept · · Score: 4, Insightful

    Lexus has promised to make the messages relevant to the car buyers.

    Genius. Because who is more likely to be ready to buy a new car than someone that just bought a brand new one.

    --
    Whale
  3. Stupid by eln · · Score: 5, Funny

    They claim it won't be used to bombard customers with ads...yah right. If the capability exists, it will eventually be used for advertising.

    So now, I get to spend a huge premium so I can have a car with the Lexus name, thereby making all the other suburbanites jealous, and on top of it I get "targeted" advertisements. I'll think about getting a car that spews ads at me if and only if you give me the car for free.

    On the other hand, if you subscribe to the prevailing theory as to why people buy a Lexus in the first place, all of the "targeted" ads will be for Viagra.

    1. Re:Stupid by JustinOpinion · · Score: 4, Interesting

      Indeed.

      The system will be optional (not sure if that means opt-in or opt-out, though). But who would actually want this kind of thing? At best, the messages will be fairly relevant to the particular buyer (like TFA says, a "wine review" being delivered to a wine connoisseur)--but people already have plenty of ways to get that kind of information (web sites, magazines, etc.), and many of them work in cars (radio, podcasts, etc.).

      At worst, it will be a barrage of spam, and everyone will opt-out. Most probably, the messages will be ads thinly veiled as relevant information (e.g. positive reviews of products from partnering companies), which people will ultimately become annoyed by.

      I can't see this doing anything other than bothering customers.

    2. Re:Stupid by tsstahl · · Score: 5, Insightful

      How long before the first law suit claiming the ad is responsible for whatever driving calamity happened?

      I can't believe this made it through a thought/mouth filter.

    3. Re:Stupid by Anonymous Coward · · Score: 5, Informative

      The worst mistake I made when I bought my Lexus is that I gave the dealer my cell phone number. Now, I routinely get robo calls from Lexus, reminding about service, my birthday, customer appreciation events, etc... It drives me apoplectic! I have complained multiple times to no avail. It is mind boggling to me that such a quality oriented organization can so completely botch such a simple thing. They buy this new technology that allows them to reach out and annoy their customers and now they can't stop using it.
       

    4. Re:Stupid by MichaelSmith · · Score: 4, Interesting

      How long before the first law suit claiming the ad is responsible for whatever driving calamity happened? I can't believe this made it through a thought/mouth filter.

      In my last job I wrote software to control variable message signs on freeways. A lot of effort was put into selecting the messages which are displayed on the principle that any message is a distraction from driving and must be justified if it is presented at all.

    5. Re:Stupid by garett_spencley · · Score: 5, Insightful

      Take your car back and ask for a refund. Even if you don't get it at least you will have made it very clear to the dealership that you are extremely unhappy and want to take back your business.

      Also try to get in touch with someone fairly high up in Toyota's management / marketing at their corporate HQ and explain to them that you will never buy Toyota again and why. In the mean time keep complaining on the Internet and contact the local business / consumer watch-dogs (Better Business Bureau or whatever) and tell them that it was not made clear to you that your information would be used this way and that you are outraged.

      It's a lot of work but this crap has to stop.

      I'm self-employed and actually work as an advertiser (and I expect to wake up next to a dead horse tomorrow for admitting that here on /.) but I've never been tempted to think up ways to annoy users like this. In fact, I'm of the mind that making customers happy is the best road to success. I know. It's a pretty radical way to think. Give customers what they want, customers pay you and, *gasp*, come back!

      I guess I'm old fashioned. I watch all of my colleagues come out with all of these flash ads and flash pop-ups etc. and I scratch my head wondering how these things catch on. I've had good success sticking to clean, simple, non-obtrusive ads and have never received a single complaint. Consequently my web-site user-base and my bottom line grow month after month (who'd'a thunk it!?). I will never understand why people think there is money in pissing people off.

    6. Re:Stupid by slimjim8094 · · Score: 3, Insightful

      They're trying to prevent people from hitting them. It kills a lot of people each year.

      --
      I have developed a truly marvelous proof of this comment, which this signature is too narrow to contain.
  4. This is a great idea! by john.picard · · Score: 4, Funny

    I hope they plan to charge the spam recipient a nominal fee of $10 for each such spam, with no daily limit on spams and with no way to opt out. Why? Because I own stock in GM.

    1. Re:This is a great idea! by Valdrax · · Score: 5, Funny

      Why? Because I own stock in GM.

      Personally, I use Charmin, but I guess some people like to splurge on the fancy paper.

      --
      If it's for-profit but free, you're not the customer -- you're the product (e.g., the Slashdot Beta's "audience").
  5. If these ads really are relevant to the buyer by Abstrackt · · Score: 5, Informative

    If these ads really are relevant to the buyer, my first and only ad would start with "To stop receiving this 'service'..."

    --
    They say a little knowledge is a dangerous thing, but it's not one half so bad as a lot of ignorance. - Terry Pratchett
  6. Why, Lexus, Why? by bignetbuy · · Score: 5, Insightful

    Have these people lost their minds? I spend $60,000 for an automobile and now it will spam me while driving it? Are you serious, Lexus? What could possibly motivate these people to want to spam their customers AFTER a purchase? We are getting closer and closer to Idiocracy.

    1. Re:Why, Lexus, Why? by Vohar · · Score: 3, Insightful

      You're 6'6". The car's not tiny, you're just huge.

    2. Re:Why, Lexus, Why? by _Sprocket_ · · Score: 4, Funny

      Have these people lost their minds? I spend $60,000 for an automobile and now it will spam me while driving it? Are you serious, Lexus? What could possibly motivate these people to want to spam their customers AFTER a purchase?

      "Dude. He just bought the car."

      "Really?"

      "Serious."

      "What else will he buy? Lets try to sell him a bridge."

      "No, no. I've got something better. Let's get him to agree to getting ads in the premium-priced car he just purchased."

      "Brilliant! This is gonna be so good..."

      "OK. Serious face, now. Prepare to witness epic salesmanship."

    3. Re:Why, Lexus, Why? by Rary · · Score: 4, Informative

      I spend $60,000 for an automobile and now it will spam me while driving it?

      First of all, it's technically not spam, since you have to sign up to receive it (it's basically an audio newsletter). Second, it arrives in your inbox before you start driving, not while you're driving.

      I would never sign up for it, but it's not quite what TFS suggests it is (surprise, surprise).

      --

      "You cannot simultaneously prevent and prepare for war." -- Albert Einstein

  7. Promise to be discerning and restrained. by ivanmarsh · · Score: 5, Insightful

    Toyota officials promise to be discerning and restrained.
    "We're not going to barrage customers with marketing messages," vows Jon Bucci, vice president of Toyota's U.S. advanced technology unit.

    Yeah... and cable television will always be uncensored and commercial free... and sattilite radio will always be uncensored and commercial free...

    1. Re:Promise to be discerning and restrained. by jasen666 · · Score: 3, Funny

      Some channels do.
      Unfortunately my favorite channel (comedy 150) is one of them. And they're not normal commercials either; they're all for erectile dysfunction, male enhancement, gotomeeting.com, and colon cleansing.
      As if everyone who likes to laugh has a small, soft penis, a bloated colon, and needs to meet with people in Hong Kong NOW!

  8. Re:This won't go well by Greyfox · · Score: 5, Funny
    I was thinking more along the lines of a trojan commercial if the car is parked but the rear shocks are registering motion.

    Or maybe Planned Parenthood at that point...

    --

    I'm trying to teach myself to set people on fire with my mind... Is it hot in here?

  9. Nobody read the article... by tompaulco · · Score: 4, Informative

    ...which states that drivers can decide whether or not to play the messages.
    On the plus side, even for those that do decide to listen to the messages, this will only last until the first time somebody has an accident while listening to the message.

    --
    If you are not allowed to question your government then the government has answered your question.
  10. Security? by evanbd · · Score: 5, Insightful

    What's that you say? It might be like other software and have occasional security holes in it? I'm sure that won't be a problem.

  11. I wonder if Lexus owners by idontgno · · Score: 4, Funny

    detect the implied insult?

    "If you're gullible enough to spend $60k on a Toyota, here's a deal for you!"

    --
    Welcome to the Panopticon. Used to be a prison, now it's your home.
  12. The first time I heard one of those ads.. by straponego · · Score: 4, Interesting
    I would drive straight down to the dealership-- no, make that *into* the dealership...

    OTOH, it fits with the target market quite well. The whole point of the Lexus experience, based on their advertising and on the way they're driven, is to insulate you from the road. You don't have to pay attention at all! You can't hear the road, you don't need to be skilled enough to park, just carry on with your make-up and your phone calls. Are they even available with turn signals?

  13. Imagine all the possibilities by TTURabble · · Score: 5, Funny

    Scene: Inside Lexus Car

    Driver: (turns on ignition, car starts)
    Lexus: Good morning Driver 1, thank you for choosing lexus. Today's commute is brought to you by McDonalds, why don't you stop in on your way to work and get a McGriddle and McCoffee?
    Driver: (backs out of driveway, heads down the road) No thanks car, It'll just be to work and back today.
    Lexus: (tone of car changes to be deeper and more aggressive) I'm afraid I can't let you do that Driver 1. (car auto steers to nearest McDonalds, forces driver to purchase McGriddle and McCoffee)

  14. Re:Lexus has promised to make the messages relevan by ShieldW0lf · · Score: 4, Funny

    Bucci says he's sensitive to luxury-car owners who may not want to participate. "Many of our owners enjoy their car as a cocoon," he says.

    They know this, and yet they violate the sanctity of that cocoon anyways. How self-destructively stupid can you get? Can you give the Darwin award to a car maker?

    Will there be an advertisement where the driver rolls down their window to give someone some Grey Poupon and is overcome by the noise of nearby jackhammers, then rolls up the window and is blissfully appreciating the quiet when suddenly they're startled out of their relaxation by a blaring message from Toyota recommending that they investigate a nearby 5 star restaurant, the marketing department having recently decided to increase the volume because a large segment of their target demographic is hard of hearing?

    --
    -1 Uncomfortable Truth
  15. Re:I'm not familiar with Lexus models . . . by KDR_11k · · Score: 5, Funny

    There is no "too big", there is only "insufficient force".

    --
    Justice is the sheep getting arrested while an impartial judge declares the vote void.
  16. Re:This won't go well by mcsqueak · · Score: 4, Funny

    I see - you're near - a - Starbucks. Don't you - want - to get - a - latte?

    Is that with the William Shatner voice module turned on?

  17. Clippy the Lexus says... by tlambert · · Score: 4, Funny

    Clippy the Lexus says...

    "It looks like you are driving to your ex-girlfriends house; should I contact the highway patrol to schedule a breathalyzer test?"

    -- Terry

  18. Lexus by caitsith01 · · Score: 3, Insightful

    To repeat a comment from another Lexus-related thread:

    Do Americans realise that a Lexus is (a) just a Toyota with a different badge and (b) not really regarded as a prestige car outside the US?

    I am constantly taken aback by referenced in US films, TV shows etc to Lexii as though they are a status symbol of some worth.

    Whatever their other failings, I do not think you will see this type of thing from companies like BMW or Mercedes.

    --
    Read Pynchon.
  19. Re:Lexus has promised to make the messages relevan by Hognoxious · · Score: 4, Insightful

    who is more likely to be ready to buy a new car than someone that just bought a brand new one.

    The guy who just totalled his new car because he was distracted by adverts?

    --
    Confucius say, "Find worm in apple - bad. Find half a worm - worse."