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Abused IT Workers Ready To Quit
An anonymous reader writes to tell us that new research is suggesting as many as a quarter of all IT staff in small to medium businesses have suffered some sort of abuse and are looking for careers elsewhere (PDF). "The study also found that over a third have suffered from sleepless nights or headaches as a result of IT problems at work, while 59 percent spend between one and 10 hours a week working on IT systems outside normal hours. ... The biggest cause of stress among IT staff is problems arising from operational day-to-day tasks, the survey found. Another major cause came from loss of critical data, according to Connect."
These 'small and midsize' businesses don't have the staff to hire a DBA, a sysadmin, a helpdesk guy -- you're it. You're the jack of all trades.
It's rather logical to think you're going to get abused, because the same person who is fixing SQL queries is now known to be the helpdesk guy, and unfortunately can't keep up with the work.
That said, I've been there. And working 80 hour weeks, I had enough, and moved to a large, massive corporation with good job deliniation. Not only do I learn more because I have the time, I work 40 hours a week (barely) and make far more money with better benefits.
Just a reminder folks, work to live, don't live to work. There is no such thing as a 'dream' job, because at the end of the day you'll always want more, best to find a job that allows you to live your life to the fullest and provides you a good salary as a bonus :)
Cheers and good luck to those out of work in '09, it's shaping up to be a tough year.
The price is always right if someone else is paying.
As someone who migrated away from a direct IT job to an HR job that is tangentially IT related, allow me to say that I am far far happier now than when I was doing the death march for people who thought of their IT folk as "geeks" who lived for abuse and being taken advantage of.
And my mind still gets a work out, and I still get to keep my hand in the water. And, as an extra bonus, when I go home at night. I can actually enjoy tinkering on my own projects instead of feeling as if I'm just bringing 'work' home with me.
Yes, right now is a bad time to jump for some people. On the other hand, I also realize that as a group, those of us drawn to IT often wait too long before jumping. Don't wait for the perfect moment. Pick one and make it 'perfect'.
Like the post office or public education...it never stops.
Unlike those examples, it never pauses. Face it guys...you are babysitting. Networks, servers, desktops, whatever... IT is babysitting. And this baby always needs sitting....
Instead of quitting in an "employers market"... try something like Gracie Jiu Jitsu... choking a motherfucker out makes me feel better after a day of IT BS.
On the bright side, we'll all be up shit creek when we use all the fossil fuels. At least your servers won't need babysitting anymore.
THL phish sticks
I guess one of the pitfalls is that there still exists management who believes it's all about turning the right kind of switch and everything will get fixed auto-magically.
And at the very end of TFA:
"Ten per cent of the companies surveyed said they had lost critical data through backup tape failures."
Is it just me, or does 10% seem like a huge loss rate?
/Test your backup
[Fuck Beta]
o0t!
The biggest cause of stress among IT staff is problems arising from operational day-to-day tasks
In other news, doctors get stressed by having to do clinicals, and retail workers get stressed out by daily customers.
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Managers who expect that data will never be lost, yet are unwilling to authorize equipment purchase and hours required to install and maintain a proper backup system.
The real "Libtards" are the Libertarians!
While I don't condone abusing the incompetent, we have been doing our own source code repository backups in engineering, since IT admitted that they cannot recover the repository from backups. We can't recover the repository either, since IT "owns" it, nor are we permitted to use an alternative, but we do incremental and full backups regularly of a "latest" sandbox, and at each release tag, so we can reconstruct the data set.
We have a Linux development environment, but those systems are hobbled by a Windows-centric IT shop that has firewalls blocking access to Google from non-Windows systems and Linux-centric forums everywhere.
This level of incompetence is typical of IT at many small-to-medium (once, even large) places I have worked. Mordac(s), the preventer(s) of information services, work(s) at too many places, and I wouldn't miss them if they all quit and got jobs where they could be useful.
some people forget that a good number of IT workers are exempt from over time pay.
I'm sorry, but I am smarter than most of the people I work with. Because not only do I know how to do my job, I often times have to tell them how to do THEIR job. I have to know how to do their jobs, well enough to tell them how computers help them in their job, and to help them learn how to use computers to do their jobs.
I may not know all the details, and peculiarities of their job, but I know what their job is, and how to do it.
I'm fully convinced that I could actually "do" their job (well, most peoples jobs), should they get hit by a car. Or at least do a passable job of faking it (which I'm also convinced that many of them do anyway).
And that isn't ego either. I don't want to do their job. I would hate it. And often times, pays a lot less than what I make.
Agent K: A *person* is smart. People are dumb, stupid, panicky animals, and you know it.
I'm a computer science academic, and so our department at one point got the brilliant idea that they could save money by greatly reducing the IT staff. After all, computer scientists have PhDs in Computer Stuff, so can run all their own IT, right? It turns out not really---and even when they can, it'd be a full-time job to do so, and they already have other full-time jobs (like writing papers and research grants and teaching classes and supervising grad students).
What's kept the whole thing running at all is that the reduced staff has two really excellent people who manage to pull things together, both of whom are much much better at their jobs than any numbers of CS PhDs would be at that job, because being a top-quality IT staff member and being a top-quality CS researcher just aren't the same job.
I suppose the change has sort of increased the respect the IT people around here get though: you definitely notice all the stuff that used to Just Work after the IT staff gets canned.
10 PRINT CHR$(205.5+RND(1)); : GOTO 10
In *every* Job work can be endless. In my experience (as a scientist) good management can break the endless task into sub-tasks which are doable in a reasonable time, while bad management will do the opposite. That is, shifting the responsibility for the schedule of the whole project to the lower levels. This is *extremely* stupid. If you manage a project, it is your responsibility to stay within costs, time, and promised goals. Over-hours count as costs. If not directly, then indirectly because it may drive your best workers away. Or the person who worked 40hours overtime/week the last year (good luck with replacing him/her).
Other reasons i have seen for stress and frustration: bad information system infrastructure. For example everybody handle backups himself. That is plainly stupid. I have worked as sysadmin for a long time. And there are few things i very willingly leave to be done by experts, and one of them is backup/archiving (the other one is the mailserver...). Distributing these functions makes sese fro mthe viewpoint of your boss (since assuming you may go doe not leave them woth their pants down. They at least can sent you a mail, and from your viewpoint (you dont take additional stress if things go wrong just wo restore your capability to retrieve backups needed for recovery or e-mail to communicate). I figured that accepting certain troubles is sometimes worth it if you reduce the responsibility of a single person/admin/programmer. This includes bad code.
Last but not least: If you are responsible you have to live with the coworkers/programmers you are given. If you have a person writing not so fancy code, let him/her work in a productive way (e.g. i had a coworker who wrote code i would call uninspired at best, and a if-then-else hell at worst, but well documented - but there where tasks when exactly that was needed - e.g. for writing instrument drivers). It is not good to force newbies in OOP to design a base class and the interfaces in a framework. This will cause additional night-shifts (and headache to everybody).
I find a lot of folks in the IT trenches tend to be reactive rather than proactive.
They seem to enjoy being the "goto" guy that saves the day by resurrecting the server with the melty motherboard and toasted power supply while hundreds of users anxiously sit by their desks in breathless anticipation. Merely, switching to a failover server would never be as rewarding.
They regale in bragging to their co-workers and more importantly, their bosses about how many hours they spent rebuilding databases and applying emergency kernel patches at 3 am.
Face it, what kind of attention do you get when your servers never fail? When you never lose a database?
Nothing.
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And IT is still the industry that refuses any form of unionization. Everybody is too smart and too privliged because of the technicality of what they do to see the benefits of working together to make things better for us.
And before you start flaming, think where you would be if you were actually on your own, if you had to code your own OS, compiler, library and every other piece of software you use in your job. Yeah, but you are a lone wolf. Keep it up IT
You can't always say no.
I literally was up until 3:30am last night. During that day our SAN's SPS went offline and as a result, write cache was disabled on our SAN. This affected our file server and it would lock up, resulting in users locking up.
So I had to stay up late with Dell trying to get it fixed. What would have happened if I had said no? I would have to deal with all the problems in the morning, and listen to it from over 100 users.
Sometimes you just can't say no. But to make matters worse, once you give your boss the notion that you will work outside of business hours, they will expect you to do it more.
Much like getting a business phone...When I first hit the industry, I thought getting a work phone would be awesome!...Now? Because I checked my email so much outside of work, they expect a response out of me when they send an email.
The greatest revenge in life is massive success.
Which is part of the damn problem. The manager expects you to do work outside of work.
In any other job it's unthinkable, but because of the long standing tradition of putting in more hours then expected IT workers get screwed.
That's just not true. Accountants, lawyers and engineers are expected to work unpaid overtime if there is work that needs to be done. That's part of being a "professional" is that you do what needs to be done and you get paid by the year, not the hour.
Saying no is key to keeping your sanity.
And saying "no" is not something that geeks enjoy, because it takes a certain ability to withstand emotional games that geeks aren't good at. A common reason that geeks (including me) are attracted to scientific and technical endeavors is that we're socially a bit obtuse and aren't good at getting other people to appreciate us. We yearn for objective and scrupulously fair evaluation. We don't want to argue about our performance; we want it to speak for ourselves. It's even better to be alone with the computer: the computer is scrupulously fair.
We try to excuse ourselves from normal social maneuvering and rely entirely on our intelligence, competence, and ultimately, our good work. Unfortunately, that doesn't work when dealing with people who are angry, fearful, and willing to trample other people. And who isn't willing to trample on the lowly IT geek? Who isn't angry and fearful in an IT crisis?
When a geek encounters aggression, unfair accusations, and outrageous demands, his response to the social stress is to withdraw (leaving the accusations unchallenged) and fall back on his technical skills (by working overtime to fix the problem.)
The geek might try to stick up for himself by using facts and logic, but his aggressor will just become more aggressive and insulting. The aggressor understands the audience (bystanders and management) better than the geek and is able to snow them with indignation and misrepresentation, leaving the geek feeling shamed, embarrassed, and sorry that he stuck up for himself. What is his refuge? Demonstrating his ability with a scrupulously fair audience: the computer. So he works overtime to fix things for the guy who just abused him.
I've never worked an IT job, but I've experienced this as a software developer for a very small company. I no longer work there, and they still pay me a retainer and frequent consulting fees because they haven't managed to entirely replace me :-) Line up a better job and QUIT! Easier said than done, I know. Good luck to everyone stuck in that position. Read a few books like this one, work on sticking up for yourself, and keep it cool.
What I can't understand is how these long-hours heroes can claim honestly that their mind is still functioning at full capacity after all that time.
Some people claim long hours when actually they are chatterboxes - standing around at the water cooler talking nonsense or spouting verbal diarrhea on the phone or on meetings and having to come in on Saturday to finish their work.
I am contracted to do 7.5 hour days, 5 days a week. I have worked genuine very insane hours in the past (14 hours for 8 weeks) and it nearly killed me. It was a real struggle after about 9 hours to keep my brain focused on the task.
I've also worked at an industrial site where they limited the number of hours you could work in a certain period, because the manager's best friend had been a hero once and worked something stupid like 23 hours non-stop and got himself killed driving home when he fell asleep.
Having to work long hours is a failure in the system. If it's not you, it's management's failure to plan or having unrealistic expectations from the staff. It's down right inhumane and uncivilised.
It produces ill, bitter and twisted people, poor quality work, and poor company performance.
Stick Men