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Companies Using MS Word "Out of Habit," Says Forrester

An anonymous reader writes "A Forrester Research report has found that companies use Microsoft Word for word processing out of habit rather than necessity and are beginning to consider other alternatives as the Web has changed the way people create and share documents. The report, "Breaking Up Is Hard To Do: The Microsoft Word Love Story," by analyst Sheri McLeish, suggests that businesses may still be using Word because it is familiar to users or because they have a legacy investment in the application, not because it is the best option." Microsoft surely knows that some other options are creeping slowly into the view of even the most Word-centric users, though. User I dream about smoking writes "Microsoft is testing new capabilities for Office Live Workspace, its online adjunct to Microsoft Office, that will make it a closer rival to online application suites such as Google Docs. Microsoft will start beta testing an updated version of Live Workspace later this year that allows users to create and edit new documents online."

9 of 367 comments (clear)

  1. Googles playbook by TheKidWho · · Score: 5, Insightful

    Google took a page right out of Microsoft's playbook by buying a company who was already working on web based doc writers, effectively beating Microsoft to the game.

    Personally I wouldn't trust important documents to stay on the web server. What happens when google goes belly up and starts shutting down their web servers? The bigger a company gets, the bigger they fall.

    1. Re:Googles playbook by Shamenaught · · Score: 5, Informative

      Can I just add a [citation needed] to that "history of easily folding to law enforcement" statement? Last time I checked, they fought harder than Yahoo or Microsoft when they were subpoenaed for search data.

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      mysql> SELECT * FROM `places` WHERE `place` LIKE 'home`; Empty set (0.00 sec)
    2. Re:Googles playbook by TheP4st · · Score: 5, Informative

      Which is different from bribing the disgruntled sys-admin at the company, how?
      In many cases even a underpaid, undervalued, overworked EDS 1st line worker can have access to very sensitive data on the customers servers and PC's. I certainly did back in the days when I worked/slaved for them.

      --
      "I have downloaded hundreds and hundreds of records, why would I care if somebody downloads ours?" Robin Pecknold
  2. I use Microsoft to fight the evil G$$Gle empire by Anonymous Coward · · Score: 5, Funny

    I am against huge monopolies controlling everything we do on our computers with their close sourced spy crapware. Down with the G$$G-borg! Fight for Microsoft! Up with freedom!

    Microsoft Word is an amazingly innovative and capable program. It does everything I need with an intuitive interface that even your grandmother could use, but is l33t enough for the geekiest power user. Plus, it's free! All power to Microsoft, fight the evil corporate empires!!!!

  3. Wow by somersault · · Score: 5, Funny

    analyst Sheri McLeish, suggests that businesses may still be using [insert-any-application-here] because it is familiar to users or because they have a legacy investment in the application, not because it is the best option

    What an amazing insight! Who would have suspected such a thing?

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    which is totally what she said
  4. Re:File Compatibility, not Habit by OneSmartFellow · · Score: 5, Informative

    ... 100% compatible ...

    Shee-yit, Word isn't 100% compatbile with Word documents ! I frequently need to 'repair' Word 2007 documents before I can re-open them. This of course begs the question, if Word can repair it, why doesn't it just open it ? This question is left as an exercise for the reader.

  5. Re:File Compatibility, not Habit by Mojo66 · · Score: 5, Insightful

    Not only compatibility to own existing documents, but also when exchanging documents with other businesses, especially documents that need to be edited. From my experience in a scientific environment, those who don't use Latex use Word, primarily because they are lazy, but often also because out of necessity when multiple authors are writing up a paper for example. The quintessence is, neither Windows nor Word is Microsoft's cash cow, but the .doc format.

  6. How hard can it be to switch? by serviscope_minor · · Score: 5, Insightful

    How hard can it be to switch? This post will neither debate the advantages or disadvantages of word or wordprocessors. Just the latter... of users.

    Having recently had to interact with the "real world" and wordprocessor documents, I must say that I was astounded at the quality of output of wordprocessors. The main problem is that even technically capable people seem to refuse outright to make any effort to actually learn how to use a tool that they spend hours per day sitting in front of. They treat a wordprocessor as a typewriter with font effects and images.

    People still can't embed images properly. Either they're linked to some program which noone else has or a bitmap of a vector drawing so noone else can edit them. People still refuse to make even the most basic use of styles or cross referencing. It is absolutely astounding.

    People will happily put in HOURS per document on a daily basis, fiddlind around with font dialogs, instead of spending 1 our learning how to use styles, for instance.

    How hard can it be to switch? Users would go from not knowing how to use word to not knowing how to use openoffice.

    But it really does amaze me how people can use the same tool all day, every day for weeks at a time, or even more and still not know many of the most basic features. Sure people want to "get work done", but that is best achieved by becoming an expert in the tools of the trade. When was the last time you heard a carpenter refusing to learn how to use a power saw because he "needed to get work done"?

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    SJW n. One who posts facts.
  7. Re:Sore spot with me. by Anonymous Coward · · Score: 5, Informative

    Doesn't Open Office support .doc files and Times New Roman font?