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Will the FTC Target EULAs Next?

A few weeks ago, we discussed news that the Federal Trade Commission was planning to look into DRM and the way its characteristics are communicated to customers. Now, Joystiq's Law of the Game column speculates that EULAs could be on the FTC's list to review as well. "I would be willing to guess that within the next few years, the often maligned End User License Agreement ('EULA') may fall into the realm of being regulated as further 'consumer protection.' Is it necessary? ... The first and most common method [of consumer protection] is what is known as a 'plain language requirement.' The idea is that contracts written by lawyers are full of legal terms and are written in such a way that it takes a lawyer to decipher the actual meaning of all of the clauses. ... on the complete opposite end of the spectrum, it could be required that companies abandon EULA contracts all together in favor of a collection of FTC approved bullet points. The development and legal communities would, I assume, vehemently oppose this idea, but it is possible. Basically, the FTC would come up with a list of things all EULAs include, then a list of optional provisions that the licensor (the game company) could include."

25 of 116 comments (clear)

  1. The opposite of what the EULA was invented for. by dotancohen · · Score: 3, Insightful

    I would be willing to guess that within the next few years, the often maligned End User License Agreement ('EULA') may fall into the realm of being regulated as further 'consumer protection.

    It won't because it was never meant to be 'consumer protection' and that is quite a perversion of the EULA's real purpose: 'corporate protection'.

    --
    It is dangerous to be right when the government is wrong.
    1. Re:The opposite of what the EULA was invented for. by arogier · · Score: 3, Insightful

      What would mandates inclusions to an EULA do to the GPL or BSD licenses. If some sort of admission of some level of liability for defects in the product are mandate, would free software projects at least on the face have to be handled officially at least as private betas? I could see some big corporate money contributing to legislation on EULAs for "consumer protection."

    2. Re:The opposite of what the EULA was invented for. by ItsColdOverHere · · Score: 2, Insightful

      I may be misunterstanding the tone of the quote but it seems to me that the 'consumer protection' being discussed here is the actual regulation of EULAs.
        To put it more clearly: It seems to me that the FTC would regulate EULAs to protect consumers from being screwed over by software makers' overly complicated EULAs

    3. Re:The opposite of what the EULA was invented for. by sumdumass · · Score: 3, Insightful

      There is never a EULA on a virus or trojan. The government just wouldn't have the ability to enforce one nor would it have the ability to make you accept one. There would be no EULA on spyware cops install onto suspects computers, there would be no EULA requirements on software obtained outside the US even though the User is sitting inside the US. In other words, requiring a ELUA in every instance is impossible and would present an unnecessary burden on US software sales.

      Now that being said, the situation is probably going to be a If you do X, you are bound by these rules. If there is no EULA in the first place, one probably will not be needed and straight copyright/Patent law will govern. The original EULAs were only statements that you didn't buy the copyrights to the software just the right to use your copy within the bounds of copyright law.

      What has happened is that EULAs have included terms that can allow a software manufacture disable competitors programs, stop you from having your fair use rights like the right of first sale or in some cases, they even deny you the right to talk negatively about the programs or it's performance. There are lots more weird and somewhat evil things and I suspect they are attempting to reign this under control as well as stop companies from advertising this product does this the best and then claim it isn't able to do it in the license to escape damages when it screws up. Well, you know, the shit the article talked about.

      I doubt it will have any real effect on GPL or BSD programs.

    4. Re:The opposite of what the EULA was invented for. by iYk6 · · Score: 3, Informative

      What would mandates inclusions to an EULA do to the GPL or BSD licenses[?]

      Nothing. EULA means "end user license agreement." GPL and BSD are each "distribution licenses." By default, a person is allowed to do anything they want with things they purchase, and a EULA is designed to restrict that. By default, a person is never allowed to distribute someone else's copyrighted works (with some fair use exceptions), and a free distribution license is designed to be more permissible in that regard.

    5. Re:The opposite of what the EULA was invented for. by itsdapead · · Score: 3, Interesting

      What would mandates inclusions to an EULA do to the GPL or BSD licenses.

      Well, unless the law was a total ass it ought not to apply unless money or "other valuable considerations" change hands.

      The wording from the UK trading standards law is "goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information"

      OTOH if you're charging money for GPL/BSD software (other than optional donations) then why shouldn't you be subject to a proportionate level of liability for ensuring it does what it says on the tin?

      ...and, if a free software author was spectacularly negligent or dishonest then even the current disclaimers are not going to protect them.

      Of course, the danger is that someone will let BigSoftCorp draft the law and that the "reasonable persons" will never have used a computer in their life.

      Ob. Note: apart from the disclaimers (which ought to be redundant if there's no contract) the GPL and BSD licenses are not EULAs, anyway (and its a pity that certain projects present them as click-throughs).

      --
      In a survey of 100 programmers, 111111 thought that duck-typing was a good idea.
    6. Re:The opposite of what the EULA was invented for. by Anonymous Coward · · Score: 2, Interesting

      "What has happened is that EULAs have included terms that can allow a software manufacture disable competitors programs, stop you from having..."

      No.

      What has happened is that EULAs have included terms that attempt, by sheer audacious force of entitlement, to unilaterally excuse... a software manufacture ...

      It's like a mugger declaring "I assert the right to stab you in the stomach unless you pay me" before setting about a victim with a knife, believing that grants some kind of legal protection.

      How did we ever get into this situatio?

      There is NO LEGAL BASIS FOR A EULA WHATSOEVER

      • It is not a contract
      • Both parties do not agree to it
      • There is no opportunity to sign ("by action X you agree to" is bullshit and every lawyer knows it doesn't replace informed consent)
      • There is no consideration (you already bought the goods)

      EULAS are, always have been, and always will be bullshit. They are an attempt at unilateral imposition of arbitary hidden terms on a customer after the real contract has been concluded. Quasi-legal language and CAPITAL LETTERS or FTC blessing will not change that one jot.

    7. Re:The opposite of what the EULA was invented for. by digitalunity · · Score: 2, Interesting

      The GPL displayed as a click-through license is especially prevalent on open source Windows software. It is unfortunate that they force users to accept it to run the software, since they do not have to. This is a good opportunity to explain what a GPL is also and that their software is open source.

      --
      You can't legislate goodness. Let each to his own destiny, by will of his freely made choices.
  2. Legal? by im_thatoneguy · · Score: 3, Informative

    I thought EULAs were by and large found to be toothless since the customer must open the package to agree to it. By which point the transaction is complete sans EULA.

    EULAs are in my book stupid but mostly harmless. It makes the company feel like its ass is covered but you can't agree to sign away rights. You can't agree to be a slave regardless what you sign.

    I suppose the FTC could make them officially impotent but it's not high on my list of priorities.

    1. Re:Legal? by ushering05401 · · Score: 2, Informative

      I thought EULAs were by and large found to be toothless since the customer must open the package to agree to it. By which point the transaction is complete sans EULA.

      You are referring to 'shrink wrap licenses.' There is an online equivalent known as 'click wrap licenses.'

      I haven't seen a recent example of either of these rather egregious license delivery mechanisms in quite a while.

    2. Re:Legal? by im_thatoneguy · · Score: 2, Insightful

      Isn't every EULA a '* wrap license'? What do you do if you don't agree to a EULA? I don't know of any stores that will accept software once you've opened it. In order for anything in the EULA to be binding it needs to be agreed to prior to transaction. So it would seem to me by definition a EULA is legally worthless. I've spent money. Whatever was marketed on the packaging is what I agreed to purchase. No "take backs". Transaction done.

    3. Re:Legal? by arogier · · Score: 2, Informative

      Every now and then someone gets a refund by not agreeing to the EULA, but its a rare enough occurrence that you generally find out about the refund by reading the news.

    4. Re:Legal? by Joe+U · · Score: 2, Insightful

      Most companies started puting disclaimers on the boxes saying "this product is governed by a "end user license agreement" goto Thisweb.site, read and agree to the EULA before opening this product.

      I think that should be tossed out as well. It requires you to find an Internet connection and look up something on a website while standing in a store thinking 'hey, this new game looks like fun, I think I'll buy it'. It's the equivalent of the "Beware of the Leopard" display method.

      There's a simple solution that absolutely no major company would ever resort to. Put the EULA on a fold out attached to the box and optionally make the end user sign it before purchase.

  3. It *is* consumer protection by jonaskoelker · · Score: 4, Funny

    it was never meant to be 'consumer protection'

    Of course it was. It always ways. The EULA is there to protect the corporation from its consumers.

  4. Hidden clauses? by Thanshin · · Score: 4, Funny

    Soon EULAs and mail hoaxes will be impossible to distinguish.

    By having read the above paragraph, you agree to send your fist male son to our slave mines in Burundi. You also implicitly declare that all your bases are belong to us.

    If you don't agree with our user agreement, you have to immediately send the product back to our factories, located in the third moon of planet XN-24-Pu3d. Failure to do so in the next five seconds may result in your incarceration and, possibly, sudden death.

  5. Bah! Leave It Alone by BlueStrat · · Score: 4, Insightful

    Anyone actually think the government is getting involved to make EULAs fair for consumers?

    I mean, think about it. Right now, they're basically fairly unenforceable without the corporation and EULA in question having to go to court and at the minimum get a decision in a particular case and maybe set an individual precedent.

    If EULAs basically have no or very little legal weight currently, what's the purpose of the FTC getting involved, unless it's to give them force? Especially now that there's a more media-and-entertainment-industry-friendly government in power now.

    Having the FTC get involved means that EULAs will then have a legal framework of government regulations to back them up. It's certain that any such regulations will allow consumers to get bent-over all legal-like, either by what's actually in the regulations, or what they allow by omission and loopholes in the wording.

    In looking out for citizens' rights and interests vs corporate interests & profits, I trust the government about as far as I can throw the US Capitol Building.

    Cheers!

    Strat

    --
    Progressivism (aka US 'Liberalism'): Ideas so good they need a police/surveillance-state to enforce.
  6. Re:This isn't news by NovaHorizon · · Score: 2, Funny

    nope.. just first time I actually RTFA...

  7. EULAS by scientus · · Score: 4, Insightful

    EULA's are not very enforceable: users don't agree to them and they are contracts of adhesion.

    No papers are signed, both parties do not generally agree, and they are filed with unconscionable statements.

    Almost all EULAs claim to limit users right to resell the software, however this is unenforceable due to the First-sale doctrine

    Copyright gives sole right to its holder the right to create copies of works, however it does not allow that holder to control what their work is used for after it has been purchaced. (besides having purchasers not make more copies of it)

    1. Re:EULAS by wild_quinine · · Score: 2, Insightful

      EULA's are not very enforceable: users don't agree to them and they are contracts of adhesion.

      I wish that were true. Unfortunately what once worked for us (the fact that nobody could really do anything about it if we broke the EULA) now works against us: companies are starting to limit our rights using online activation and restrictions, and now we're the ones who can do nothing about it. A few flailing class actions aside, who's going to go to court over a $40 game? What shops take opened products back - especially ones that are now useless?

      Almost all EULAs claim to limit users right to resell the software, however this is unenforceable due to the First-sale doctrine

      I wish that were true, too. But since many games that you buy these days are tied to an online account, which in some cases contains the rights to play all of your other games, you really can't resell them. The few services that let you sell individual games from such an account generally charge a 'nominal' fee, which is just enough to make it under no circumstances worth doing so.

      You can sell your whole account of course, if you want to sell all your games at once.... except that you can't, of course. If you sell your World of Warcraft or Steam account, that's grounds for it being cut off.

      I understand that you're using the term 'unenforceable' to mean 'not legally enforcable'. But let's not beat around the bush - this stuff is starting to become very easy to enforce in spite of the law, and nobody is, or currently can, do anything about it.

      I also understand that it's not all about the games. In fact, the most unconscionably EULAs usually are on corporate software. But I talk about games primarily because I know games, I used to love games, and I'm genuinely losing interest in one of my favourite hobbies because of how the customer is being treated.

  8. Even that's too complicately put by Moraelin · · Score: 5, Interesting

    Even that text you linked to is too complicately put and somewhat inexact.

    The fact is:

    1. Developers didn't _need_ any extra protections against unlawful redistribution, since a copyright law had existed in the UK since 1710 and in the USA since 1787. The Berne Convention was signed in 1886.

    Why does software need special protections? A book or newspaper for example is pretty clearly protected by copyright: you may not unlawfully distribute copies. You don't need EULAs for books or newspapers, so why do we need them for software?

    2. The EULA -- in its generic "software license" form -- is actually as old as the first software ever sold, and was based on a loophole in copyright law: it mentioned being copied generically, but computers needed to copy a program from punched cards (later tape, later disk) to memory to actually run it. So some wise guy figured out: ah-ha, to make a copy they need a license, so we can dictate our terms to them.

    That's how the idiotic concept of "licenses" for software was born.

    Note that it wasn't some loophole that allowed unlawful redistribution. You still couldn't use it to copy IBM's software to another deck of cards and sell it, since that would already be forbidden by normal copyright.

    It was a loophole that allowed a plain old power grab. There was this literal-minded interpretation of the law which could be mis-construed to mean: you can't use this software at all unless we grant you a license to copy it to memory. No court would have taken it that way, and if any vendor had actually tried to use it that way it would have put them out of the market right there and then. But it was enough to make people accept the notion, rather than go to court to have it clarified.

    Which then got used to weasel in more and more onerous restrictions on the user. Because, hey, if it's a license, we can set the terms of that license.

    But it never was any kind of protection against actual unlawful acts of the consumer or anyone else. It was just a way to bypass the normal consumer laws and restrict your existing liberties.

    3. The loophole has actually long been fixed, but the idiocy of a license for software has perpetuated. Just because everyone was already used to that notion.

    And the conditions continued to grow more and more absurd. Not only it generally bypasses consumer laws entirely (e.g., first sale right), it's grown to include such bullshit clauses as "you can't give it a bad review", or "you may not use it together with our competitors' software" (right up to "and we can disable it if you do"), or "we may spy on your in any way imaginable", or essentially "we can unilaterally and retroactively change the terms you 'agreed' to retroactively, in a patch you can't refuse."

    (MMOs for example love to change terms and conditions like that, and refusing it essentially disables the software you've paid for. No fallback to using the old version with the old conditions or anything. At least theoretically you can refuse to install even a Windows security patch if it tries to retrofit the EULA, but you can't refuse a WoW patch without essentially disabling your software and forfeiting your remaining paid time.)

    4. And since that loophole no longer exists, we hear more and more idiotic strawmen used to justify it.

    E.g., that otherwise you might imagine that you bought the rights to MS Word itself instead of just a copy of it. Excuse me? When was the last time anyone went on court record as thinking he bought the whole rights to War And Peace because he bought the book from Amazon? The concept of buying a copy is and was already very clear to everyone, and already defined by copyright laws. Books don't need the extra EULA to clarify that, music doesn't, DVDs don't, etc. Why the f-word is software so special that people couldn't possibly understand the same distinction there?

    5. Basically what I'd like to see clarified once and for all (by the FTC or anyone with the legal power) is to declare the whole idiocy illegal

    --
    A polar bear is a cartesian bear after a coordinate transform.
    1. Re:Even that's too complicately put by skeeto · · Score: 3, Informative

      EULAs are even older than that. Edison put a EULA on his phonograph records all the way back in the 19th century.

      Patented in Great Britain, Germany, France and other Countries. This record is sold upon the condition that it shall not be re-sold to or by any unauthorized dealer or used for duplication, and that it shall not be sold, or offered for sale, by the original, or any subsequent purchaser (except by authorized jobber or factor to an authorized retail dealer) for less than 35 cents in the United States, nor in other countries for less than the price given in the current Edison catalogues of the country in which it is sold. Upon any breach of this condition, the license to use and vend this record, implied from such sale, immediately terminates.

      Edison was a freaking dick.

  9. License vs. Own, one or the other by GTarrant · · Score: 5, Interesting
    Right now, every time it is more convenient for someone to say "It's a license! Not a 'sale'!", they get to say that. It's in the EULA!

    Yet every time it's more convenient for them to say "You bought it! It's yours!", they get to say that too.

    If you lose a book, no one would say you get a free book - you bought the book. Sure the book is covered by copyright, but that doesn't mean you "licensed" the book. You lose it, then you have to get another one.

    But with software, if you lose it, it's "Oh, sorry, you bought the software, it would be piracy to get another." It's in their favor to consider it "yours" for that. But in almost every other way, it's a "License!" that they have full control over.

    IMO, one or the other. If it's just a license, then as long as it's registered in some way, if I lose it, give me a new one. If it's mine, then let me sell it when I'm done.

    Right now, the corporation wins no matter what I do.

  10. Protection explained by AliasMarlowe · · Score: 4, Funny

    The EULA is there to protect the corporation from its consumers.

    Think of it as a corporate condom. It enables the corporation to screw its customers without worrying about the consequences.

    --
    Those who can make you believe absurdities can make you commit atrocities. - Voltaire
  11. It's even funnier by Moraelin · · Score: 2, Informative

    Actually, it's even funnier. IIRC in India they actually tax licenses. So if you have an actual license, say, to make a movie based on someone's book, the government wants its share of that deal.

    So they took this to the logical conclusion: if Microsoft's software is licensed, not sold, the license tax should apply.

    Microsoft actually tried to prove to the court that it's a sale not a license.

    Funny stuff.

    --
    A polar bear is a cartesian bear after a coordinate transform.
  12. Bingo by Moraelin · · Score: 2, Interesting

    Making the "copy" in computer memory is the primary intended use of the software's distribution media. To say you can't make that copy means the product is "unmerchantable" and "unfit for its intended purpose".

    Bingo. That's _exactly_ why I said, "and if any vendor had actually tried to use it that way it would have put them out of the market right there and then". Any vendor going to court arguing that you bought a copy but it can't copy it to RAM, would have effectively made the case that the goods they sold cannot be used for the intended (and explicitly stated) purpose.

    But originally the licenses were pretty benign. It was little more than a clarification that yes, you may make that copy, and nobody bothered going to court to make a case like "we didn't need that clarification anyway." Remember that in the beginning it was only corporations and government institutions which could even afford a computer at all. These tend to not waste lawyer money to clarify ideological points. If they get a piece of paper saying basically, "no, we're not going to sue you for using the software you bought", that tends to be enough. It's an absurd piece of paper, but meh, who cares?

    Unfortunately that's been the start of a slippery slope. Once people got used to the idea of "licensing software", it went downhill. But again, even if someone in the beginning would have foreseen such a slope, it was people who don't fight legal battles for the future common good.

    --
    A polar bear is a cartesian bear after a coordinate transform.