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Outage Knocks Gmail Offline For Many Users

Many readers noted an outage affecting Google's gmail service last night. Firmafest points to a statement from Google, according to which only a small subset of users were affected. According to reader CaptHarlock, mail itself remained accessible through IMAP clients, and the chat feature via external applications. jw3 asks "Of course, gmail is just one of the many providers of web-based e-mails. When I look around, almost everyone seems to be using them nowadays. So — what do you do? Do you trust that the site of your web-based e-mail provider will never go down? Do you make backups of all your e-mails?" (Some readers still seem to be unable to reach the site, too.)

18 of 209 comments (clear)

  1. Ma.gnolia! by stoolpigeon · · Score: 5, Funny

    I never worried about backups. Then I watched this video and now I back up everything. For all I know this "Google" company is a couple seventeen year olds with an old 386sx in their mom's basement. I like their stuff but I can't depend on them to know how to protect my data.

    --
    It's hard to believe that's how Micronians are made. Why don't we see it right now by having you both kiss one another?
  2. Thunderbird Public Service Announcement by eldavojohn · · Score: 5, Informative

    Use Thunderbird with GMail and configure it so that every time there's a new message it is synced to your local hard drive but also left on the server (IMAP probably though I think the same can be done with POP).

    My linux box at home has been doing this for years, I just leave Thunderbird open and set my monitor to sleep after 15 minutes of inactivity. I don't care if my GMail and college mail accounts temporarily go down, it's all mirrored on that machine.

    Anti-Microsoft zealot bonus rant: I stopped using Hotmail when I realized I could not access it outside of Outlook Express ... I'm aware of ways around this but there's a simpler solution: don't use Hotmail. This and the fact that (last I checked) it didn't support forwarding are two very good reasons to move on to a free mail service more dedicated to you. The choice is yours.

    --
    My work here is dung.
    1. Re:Thunderbird Public Service Announcement by Elledan · · Score: 5, Interesting

      Yup, I just use Hotmail for registrations and such which I'm sure may result in spam and other unwanted messages. It's a serious pain to know whether you have got new messages (I don't use MSN), so I hardly use it. GMail's IMAP function on the other hand is perfect. It really elevates this email service from Yet Another Web-Based Email to something that is actually usable and integrates well with my normal work flow.

      Great job, Google.

      --
      Site & blog: http://www.mayaposch.com
    2. Re:Thunderbird Public Service Announcement by Admodieus · · Score: 4, Informative

      Hotmail now has free POP3 to any client and supports forwarding to any address. It does still lack IMAP though.

      --
      "It's a reverse vampire...they....they crave the sun!"
    3. Re:Thunderbird Public Service Announcement by eldavojohn · · Score: 4, Interesting
      Actually, I think what he's wants it to do is delete it but not move it to the trash (delete it permanently which I think means they have to compact the folder it's in). Note: I'm not an expert on IMAP. I don't believe this is possible although I'm not sure why this would be a problem. From that support link it seems that you can only mark it was deleted and it will be deleted when the folder it is in is compacted. However, it adds:

      Shift+Delete deletes the message without copying it to the trash folder, and is also supposed to compact the folder (if you have that preference set). However, some users report that Shift+Delete doesn't always compact the folder.

      That link has something on why what he's asking for isn't possible:

      Remove it immediately

      "Remove it immediately" doesn't actually remove the message despite its name. It just hides it from view and flags the message as deleted. That appears to be because Thunderbird doesn't support the optional UID Expunge command, which requires the server to support the optional UIDPLUS capability. It will be physically deleted when you compact the folder.

      Although that page was last touched on Oct 2008 they may have added that functionality, I'm not sure ... but it may frustrate users to add that feature when the server doesn't support UIDPLUS. Like I said, not an expert though I think this may actually not be possible.

      --
      My work here is dung.
    4. Re:Thunderbird Public Service Announcement by SkyDude · · Score: 4, Insightful

      Use Thunderbird [mozilla.com] with GMail [mozillazine.org] and configure it so that every time there's a new message it is synced to your local hard drive but also left on the server (IMAP probably though I think the same can be done with POP).

      Stole my thunder you did. Great minds do think alike.I have a similar arrangement, and I use the POP/SMTP settings rather than IMAP. Gmail is my email aggregator, mostly because it's so damn convenient.

      I've never lost sight of the fact that it's a free service, and I can't depend on it for mission critical needs. But as free services go, it's definitely the best out there.

      When cleaning is needed, I just clear out the Gmail inbox in one swoop, knowing that my HD has everything on it. I occasionally use Gmail as an offsite backup for files, or as a way to transfer files between machines. In many wasy, Gmail is something of a Swiss army knife.

      --
      == First cross river, then insult alligator.
    5. Re:Thunderbird Public Service Announcement by D+Ninja · · Score: 5, Interesting

      You don't even need to use Hotmail for spam anymore. Instead, you can use GMail's (+) feature. So...when signing up on a site, type something like...

      your.email+spam@gmail.com

      Put whatever you want after the + sign. It will still route directly to your inbox. Then, just setup a filter to put anything with "+spam" to the spam folder or the trash or wherever.

      It's a beautiful thing.

    6. Re:Thunderbird Public Service Announcement by vux984 · · Score: 4, Insightful

      Put whatever you want after the + sign. It will still route directly to your inbox. Then, just setup a filter to put anything with "+spam" to the spam folder or the trash or wherever.

      Yes, that's why when I see an x+y@gmail.com address in my zombie net I just strip off the +y.

      It's a beautiful thing.

      If by beautiful you mean trivial for spammers or anyone else who knows the first thing about google to get around, then yes.

  3. Never go down? by onion2k · · Score: 5, Insightful

    Do you trust that the site of your web-based e-mail provider will never go down?

    100% uptime is possible, sure, but you're going to have to pay for it. It'll be horrifically expensive (thousands of dollars a month) because you'll need multiple levels of redunancy across your MTA server(s), web server(s), and connectivity, in two or three locations.

    So, because that's a ridiculous expense for practically everyone, you should just chill out. A morning without your email isn't going to kill you. In fact, it might even be good for you. Take some time out. Go for a walk. Spend a few hours with your wife/kids/friends/dog.

    People are talking about this outage like it was the end of the world. It made the BBC news! I swear the entire world has lost all sense of perspective (except me, natch).

    (I was tempted to make a joke about email services being like girlfriends and how you don't need one that never goes down, but I thought that might be tacky. :) )

    1. Re:Never go down? by aclarke · · Score: 5, Interesting

      No, he's not oversimplifying things. If your business relies on email uptime, then rely on a system that will provide/guarantee that.

      I'm sure I'm not the only person here who has worked on systems where an hour of downtime meant many thousands of dollars of lost sales. If being down for 4 hours a month costs you $40,000 in lost sales and $12,000 in lost profits, then be willing to spend $12,000 per month more to get the extra 4 hours per month of uptime. If people rely on a free service without a sufficient SLA for this type of business, then they are being foolish.

      Personally I host my domains' emails through Google. You know what? I didn't even know it was down. And even if I did, I wouldn't have really cared that much. I would have done one of the many many many other things on my to-do list that don't require email access, and would have expected that if a client was trying to reach me that badly during that period, they'd have just picked up the phone and called.

    2. Re:Never go down? by mmkkbb · · Score: 4, Informative

      Google Apps for Domains HAS an uptime guarantee. This may not have been affected by the outage.

      99.9% uptime reliability guarantee

      We guarantee that Google Apps will be available at least 99.9% of the time, so your employees are more productive and so you can worry less about system downtime.*

      --
      -mkb
    3. Re:Never go down? by commodore64_love · · Score: 4, Insightful

      >>>Many people rely on Gmail to be their primary source of e-mail for their business.

      Yes, and many people rely on local mail exchanges, which in my experience fail at least once a week. ("Sorry cannot send email at this time. Server connection lost.") If Gmail only fails once every five years, it's still a better choice in my opinion than the current locally-provided email service.

      --
      "I disapprove of what you say, but I will defend to the death your right to say it." - historian Evelyn Beatrice Hall
  4. Good thing Google offers IMAP by trmanco · · Score: 5, Informative

    I always had access to my emails, just:

    Enable IMAP:

    http://mail.google.com/support/bin/answer.py?answer=77695

    and configure your email client:

    http://mail.google.com/support/bin/answer.py?answer=75726

    No Gmail fail for me...

  5. In related news ... by PPH · · Score: 4, Funny

    ... no actual users were harmed during this incident.

    Following the cracking of GMail's Captchas and the amount of spam I've seen with a GMail address, I'm guessing that the only things that were knocked off like were bots.

    --
    Have gnu, will travel.
  6. Re:Anonymous Coward by Vectronic · · Score: 4, Insightful

    Because the BBC (and many others) have thousands of employees, and millions of dollars, and can potentially publish hundreds of stories/articles a second.

    Slashdot, has like 35 employees, and fuck all for money in comparison, and the stories are published in sequence/intervals, rather than as they happen, or even as soon as possible.

    It's been said before, but this is by no means the latest, freshest, most up to date news on the web, frankly I'm surprised it got here as quick as it did (although a few people mentioned it in off-topic comments hours ago)

  7. Beta Testing by kellyb9 · · Score: 5, Funny

    Come on guys? what do you expect, it's still in beta testing.

  8. Re:Anonymous Coward by Attila+Dimedici · · Score: 4, Insightful

    Because BBC is a news service and slashdot is a news aggregator. Slashdot doesn't "report" anything, they merely provide links to stories and a place to discuss said stories. Until someone else reports on a story, it won't appear on slashdot.

    --
    The truth is that all men having power ought to be mistrusted. James Madison
  9. Re:Or do you do it yourself? by Nursie · · Score: 5, Funny

    Expensive?

    No. Grab a small box like a linksys nslu2 or a nano-itx board, ADSL with a static IP (I pay an extra £1 permonth for the IP) and a domain name.

    Difficult?

    No, easy! You just need to install linux (pref. debian) set up an MTA like Postfix or exim, make sure to hook it up to a DNSBL or two, maybe spam-assassin for filtering, rDNS and SPF checks, header validation etc, open port 25 incoming on your router, add in dovecot for IMAP, make sure to set up your own trusted root certificates so you can connect in securely, consider a FOSS webmail solution (squirrelmail?), expose port 80 for that, make sure your passwords are good and strong, continually check for and apply security updates...

    I do it. My mailserver runs off an NSLU with a 4GB USB flash stick. I don't think it's for everyone though. Whatever happened to ISPs providing email?