Google Blames Gmail Troubles On Maintenance Goof

Slatterz writes "Google has apologised for the two-and-a-half-hour Gmail outage on Tuesday morning, and admitted that the cause was down to data center maintenance. 'Lots of people around the world who rely on Gmail were disrupted during their waking and working hours, and we are very sorry. We did everything we could to restore access as soon as possible, and the issue is now resolved,' said Gmail site reliability manager Acacio Cruz in a blog post. Google had been testing new code designed to keep data geographically closer to its owner, which brought about disruption when maintenance in one data center caused another facility to be overloaded. This had a cascade effect, according to Google, and it took the company an hour to get it back under control."

Comments

Problems with Jabber connections to GMail users

[Jon_Hanson]

Maybe it's related to this but I noticed this past weekend that the Jabber server running on my Linux machine no longer can get presence information for people on GMail/GTalk. From the logs I can see my server attempting to make a connection but nothing happens after 20 seconds and my server gives up for the time being. I haven't changed anything on my side but I'm unsure who to contact about issues like these.

Re:Problems with Jabber connections to GMail users

[Achromatic1978]

Not sure, but it's not just you. I use a couple of different clients for work communication (the dozen people in my company telecommute) - Gtalk, Trillian, Adium, and fring on my cellphone. My boss got snarky one day recently because he said my status said available, but I was unresponsive all day. After investigating, I saw the same thing. If I set my status away on any of the non-official clients, it wouldn't propogate out. So it's a two way issue, not just one.