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Uproar Over Netflix's New Instant Viewer

almechist writes "Many Netflix customers are up in arms over the new instant-watch player powered by Microsoft's Silverlight. The official Netflix blog is full of complaints from users who decry not only the new player's quality but also the way it's being distributed, with many claiming they were deceived into downloading it. Once you opt for the new player, the old Windows Media based player won't function, not on any computer associated with the account. The new player is supposedly still beta, but NF members are strongly encouraged (some say tricked) by NF into the so-called 'upgrade,' which is permanent — there is no way to opt out. The marked decrease in video quality seen by those who have switched is perhaps not surprising, since the old player could utilize bit streams up to twice as fast as the new one, but this information is nowhere given out by NF. So far NF has been answering all complaints with variations on 'tough luck pal, you're stuck with it,' but many customers are so disgusted they're ready to cancel their NF membership. This could be a public relations disaster in the making for Netflix."

16 of 575 comments (clear)

  1. Talk about buffering problem! by Anonymous Coward · · Score: 1, Funny

    It only took five months for Slashdot to jump on this news! Faster than usual by at least a month or two...

  2. PR disaster? by Jade+E.+2 · · Score: 4, Funny

    This could be a public relations disaster in the making for Netflix.

    Nah, they'll be fine, as long as it doesn't make Slashdot.

  3. Re:so just quit by collywally · · Score: 5, Funny

    I tried that with my car purchase but the government just subsidized them anyway.

  4. Re:Bigger disaster for Microsoft? by Anonymous Coward · · Score: 1, Funny

    A stupid summary on slashdot? God. Who would have thought? I bet the writer doesn't even subscribe to NF; they were very upfront that you could not go back.

  5. Re:Secret reason for this change! by ectotherm · · Score: 5, Funny

    See, I KNEW we should never have stopped using VHS... ;-)

    --
    "Nature bats last..."
  6. Re:I see comments in the thread linked to... by anagama · · Score: 4, Funny

    You need to upgrade your "sense of entitlement" -- you're falling way behind the current population.

    --
    What changed under Obama? Nothing Good
  7. Re:Secret reason for this change! by HeadlessNotAHorseman · · Score: 5, Funny

    The real reason for this change is that there are tools that rip the old Windows Media stream and let you save the instant movies on your computer. So far I haven't seen a similar tool for the Silverlight streams.

    Check again in about 10 minutes...

    --
    I like my coffee the way I like my women - roasted and ground up into little tiny pieces.
  8. Re:so just quit by Kinetix303 · · Score: 4, Funny

    There's a potential Donkey Kong kill screen coming up, if anyone is interested.

  9. Re:You can't rent content by DarkTempes · · Score: 2, Funny

    Think about how amazing that could be. You could keep watching the same epic show over and over and it would never get boring. You'd laugh and cry every single viewing!

    In fact, that would probably kill their market as it would never be used as they intended and only so the viewer never has to buy any content again.

  10. Re:Frog, pot, increased heat by prockcore · · Score: 4, Funny

    I'm having trouble figuring out how you're using hulu without a flash plugin.

  11. Re:Uninstall Reinstall? by mR.bRiGhTsId3 · · Score: 5, Funny

    You clearly are new here. As a subscriber to a technology that has both DRM and Microsoft attached to it, you are mandated to be (at a minimum) morally outraged.

  12. Re:so just quit by Anonymous Coward · · Score: 1, Funny

    1% is not exactly a controlling share.

    OK, I'm getting so sick of people like you bringing facts into discussions.

  13. Never bored with same show over and over? by TheLink · · Score: 5, Funny

    Amazing? It's called Alzheimer's disease you insensitive clod!

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    1. Re:Never bored with same show over and over? by Anonymous Coward · · Score: 1, Funny

      Funny?
      What sick fuckhead of a mod thinks Alzheimer's is funny?
      I'll venture a guess the mods don't have anyone with Alzheimer's in their family.

      Fucking bunch of fuckwits.

  14. Re:Secret reason for this change! by Anonymous Coward · · Score: 1, Funny

    If only there existed shiny circular disks which you could purchase which satisfy all your criteria. Yep.. its all about the "freedom"

    You didn't pay the actors to act, it wasn't your camera that recorded the content, so who the fuck are you to tell people how they should distribute their content. We don't give a crap if you steal. Atleast man up and stop hiding behind excuses like a little bitch.

  15. Re:You can't rent content by roc97007 · · Score: 2, Funny

    ...and Disney will be the first to put it in action...

    "How was your visit to Epcot?"

    "I don't remember."

    --
    Oliver's law of assumed responsibility: If you're seen fixing it, you will be blamed for breaking it.