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Symantec Support Gone Rogue?
DigitalDame2 writes "PCMag Security Analyst Neil Rubenking has always praised Symantec's tech support. Lately, though, a number of readers have reported problems with chat support, so he investigated. Rubenking was trying to install Norton 360 version 3.0 on a malware-infested system when the computer crashed with a blue screen error. He connected with Symantec tech support and was told that they could fix the problem, but for a fee of $100! (Here is the transcript and screen-captures of the chat.) Even more, Symantec support suggested that he use a malware-removal tool that wasn't even made by Symantec."
They just went rouge?
Do you know why they call it Norton 360? Because when you see it, you'll turn 360 degrees and walk away.
Michael Jackson can turn 360 degrees and walk away. Called the Moonwalk.