Slashdot Mirror
Office Depot Employee — "We Changed Prices Too"
Avram Piltch writes "Last week, LAPTOP reported that Office Depot employees were routinely lying to customers about notebook inventory, telling them that systems were out of stock if they didn't want to buy extended warranties or tech services. Now LAPTOP has spoken to more Office Depot associates, one of whom goes by the name Alex and reports widespread altering of prices in his region. He says he even Photoshops higher price tags on clearance notebooks so that associates can tell customers that they're getting a free warranty or tech service, when the price has been raised to cover it. LAPTOP also talked to a representative from the FTC, who would not comment on Office Depot specifically, but said that the sales practices described by LAPTOP clearly violate federal law."
And it's how I am thriving in this economy and others are not.
I have been pissed at how customers have been treated for a while now. I vowed to give top notch customer service and it is paying off. I still get jobs for photography in this really tough economic climate. When a corporation weighs paying you $1500.00 a day to do photography for them or have kenny in accounting who is handy with a camera do it on the clock, you had better bring to the table something that they remember.
Circuit City died because their business motto was "screw the customer" we will see a whole lot more businesses die in the water this year simply because they have the same attitude.
Honestly, good riddance, the world is better off without companies like that.
Do not look at laser with remaining good eye.
Yeah right it is the customer. What about Christmas sales, or more correctly after Christmas sales? Companies hate that consumers will try to wait until after Christmas when companies make huge discounts on products to clear out their inventory. So why should the customer pay full price when next week it will be 25% off? Oh yeah, the bean counters say that it costs more to store product that is out of season, because they bought it on credit, than to hold onto it. So on clearance it goes!
Companies love to bitch and moan about customers to, but business taught the consumer everything they know. So I guess businesses are their own worst enemy!