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iPhone App Refund Policies Could Cost Devs

Posted by Soulskill on from the money-for-nothin dept.

CBRcrash writes "Apparently, if iPhone users decide that they want a refund for an app (users can get a refund within 90 days, according to Apple policy), Apple requires that developers give back the money they received from the sale. But, here's the kicker: Apple will refund the full amount to the user and says that it has the right to keep its commission. So, the developer not only has to return the money for the sale, but also has to reimburse Apple for its commission."

6 of 230 comments (clear)

  1. My first month of sales by superid · · Score: 5, Informative

    I just got my sales reports for february (my first month) and I have one return. My app sells for $2.99 and I get $2.10 per sale. I was debited $2.10 not $2.99 on this statement so maybe this is not in effect.

  2. App Store refunds: Much ado about nothing by Anonymous Coward · · Score: 5, Informative

    cnet already looked into this and debunked it two days ago: http://news.cnet.com/8301-13579_3-10205293-37.html?tag=mncol;title

  3. Credit card companies do this. by Anonymous Coward · · Score: 5, Informative

    not in defense of apple, only that they are all equally evil.

  4. Re:Not to be an apologist... by SausageOfDoom · · Score: 5, Informative

    I'd normally be the last person to defend Apple, but to be fair to them it appears the only time a customer can claim a refund is when the developer doesn't release in time, or releases a broken product. Which makes it sound a bit more reasonable.

  5. Re:Every time I see an article about Apple... by malice · · Score: 5, Informative

    This is all fairly silly... Apple does not keep the 30%:

    Updated 4:00 p.m. - An Apple representative said the company's policy concerning refunds and developers is that when a refund is granted on a purchase made through the App Store, Apple returns the customer's money and debits the developer's account by 70 percent of the application price, or the revenue the developer had gained on the sale. The company does not charge the developer an additional 30 percent during the refund process, the representative said.

  6. Re:DoS on developers' bank accounts by fractoid · · Score: 5, Informative

    Are you insane? O.o if I wholesale a shirt to K-Mart, they sell it and the customer brings it back, I'll refund them what they paid me. There's no way in hell they get their retail price (double or more the wholesale price) out of me though!

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