Three Mile Island Memories
theodp writes "Thirty years after the partial nuclear core meltdown at Three Mile Island, Robert Cringely describes the terrible TMI user interface, blaming a confluence of bad design decisions — some made by Congress — for making the accident vastly worse. While computers could be used to monitor the reactor, US law prohibited using computers to directly control nuclear power plants — men would do that. So, when the (one) computer noticed a problem, it would set off audible and visual alarms, and send a problem description to a line printer. Simple, except the computer noticed 700 things wrong in the first few minutes of the TMI accident, causing the one audible alarm to ring continuously until it was shut off as useless. The one visual alarm blinked for days, indicating nothing useful. And the print queue was quickly flooded with 700 error reports followed by thousands of updates and corrections, making it almost instantly hours behind. The operators had to guess at what the problem was."
Never has the gravity of an accident (of any kind) been so exaggerated. Before or after.
"The agriculture ministry is not in charge of Gundam" - Japanese ministry official.
I don't blame the UI at all. I bleme the belief that the goal of an UI is to lower the required understanding (and thus salary) of the operators.
How the UI worked is irrelevant. Operators who understood what they were doing would have checked what needed to be checked, and taken the precautions the situation warranted, no matter what kind of warnings were lost because of a bad UI.
Alas, the way for an electric company CEO to get big bonuses isn't by spending more money on smart people, but cutting costs which makes the short-term investors happy. So they spend $50k on an idiot-proof interface, and hire an idiot. The problem is that Nature is a whole lot better of churning out interface-proof idiots than programmers are at making idiot-proof interfaces.
It's high time that Western society started valuing knowledge and understanding again, and not just ability to study for requirement tests. Reinstate the journeyman/master system and accredited guilds, and ditch college diplomas as the worthless piece of gilded paper they are.
If your user interface lags behind by two hours and the UI is the only way to find out about the extremely complicated and intricate details coming out of a myriad of sensors that are inaccessible to people for safety reasons... I suppose you might be entirely wrong.
In this case, yes, the user interface was necessary for the operators to do their job. Are you going to tell me that submarine operators should rely on their "gut feeling" rather than a measurement of external pressure or depth to determine whether the submarine is safe? These are jobs that can't be done by even the most skilled operator because the information is completely walled off from them for the safety and integrity of the facility.
As far as I can tell, you're advocating that we should hire psychics to determine the safety of the nuclear plant and pay them exorbitantly because spending a single dime on a good interface is wasted money. Sometimes, a $50,000 idiot proof interface is exactly what's called for, rather than intentionally using outdated technology and hoping a printer will provide information fast enough to prevent imminent disaster.
I wasn't there so I can't say Cringely is wrong about the government regulation of nuclear power, however, I have worked in the semiconductor industry which utilizes some of the deadliest chemicals known to man and their are mandated regulations from various government agencies, EPA, OSHA, etc., that result in the controls, interlocks, and containment systems used to make the industry safe. I'm also pretty sure that the issue in Bhopal was more a lack of regulation than a lack of respect for the dangers. There should have been powerful laws and inspectors to shut down the plant before it killed thousands.
Where we both do agree is on the belief that we can expect more Bhopal and economic melt down events due to bean counter management. Over the past 20 years I've noticed a managerial shift towards a focus on cutting costs and less of a focus on the technology and science behind the manufactured products. In the past two years I've engaged in heated debates with peers and managers over the purpose and focus of engineering resources. Its seems that decision makers are forgetting that the core of a technology based manufacturing corporation is the technology not the cutting of fixed costs by reducing head count, wages, service contracts, etc. Accounting and business management are tools to support the core skills, they are not the core themselves. When accounting and business management undermines the ability of a technology based business to develop and manufacture the core technology of their business you can expect a gradual degradation of the business until it is no longer viable.
Comment removed based on user account deletion
I think you got it backwards. They didn't want to withold information from humans or remove control from them, so they didn't automate enough and the humans in the loop got swamped with more than they could handle.
God, I wish I had mod points for you.
... how much nuclear power is involved with Centralia? Ummmm.... NONE! A natural resource (accidentally ignited by humans) has destroyed a town completely. Personally, I put Centralia on a higher level of "disaster" than I do TMI.
I live about 15 miles away from TMI and I have for 20 years. I've never felt unsafe or felt like I was in danger. People seems to enjoy comparing TMI to being a potential Chernobyl, but there's simply no way that the two can even be compared.
On the other hand, head up to Centralia, PA where the whole town has been demolished because of a fire that has been running through the ignition of a natural, coal vein. A fire ignited some coal, and now the whole town has been abandoned, homes have been razed, there are very few buildings to speak of, there are dangerous leaks of carbon monoxide and other lethal gases, the ground has swelled and cracked from the heat, and this fire is expected to last 250 years.
Now
The Overrated mod is for reversing inappropriate, positive mods, not for voicing disagreement with a post.
Maybe they do understand but don't agree. Privatizing land is no way to protect it from toxic or nuclear waste. Ownership of land is a handy legal contrivance, but let's not take it too far. There is a finite amount of Earth for all the people that have lived, live now, and will ever live. Individuals live relatively briefly and have no right to carelessly dump nuclear waste that will far outlive them, regardless of some piece of paper. Ultimately our right to bury nuclear waste comes from exercising diligence and doing it in a way that won't cause any accidents for a very long time.
Right. If I need a nuclear reactor managed, I'll call you. Good to know the old talent of understanding exactly what the state of a nuclear reactor is by looking at a rock isn't lost. I'm just going to go and plug myself into my other computer now and manipulate it with my mind. Screens and command lines are for pussies, I can feel what it's doing well enough.
Admit it. You post strawman arguments as AC so you get modded Insightful for refuting them, rather than Troll
>Operators who understood what they were doing would have checked what needed to be checked
What needed to be checked was the level of water in the core.
There was no instrument for that. I'm not kidding. See _Safeware_, by Nancy Leveson.
(It's a harder problem than it sounds like, if you think about the conditions in the core, but still ...)
The operators, deprived of an accurate picture of what was happening, followed their training, which was to prevent overfilling the cooling system.
The UI failed on functionality, and even if it had succeeded there, ease of use saves time and bandwidth in a crisis.
AIG was an insurance company.
I am telling you that the operators should rely on their understanding of, interest for, and experience with the systems to make a decision what to check. Those who have merely been taught by the book or "given training" are incapable of this. They will be limited by what the book tells them, and fail to make the required decisions.
As they did at Three Mile Island.
The solution isn't to give the drones better training in being drones. It's not giving them a better interface. The solution is to not hire drones.
Thats just wrong. For something as dangerous and deadly as a nuclear reactor, you practically want a monkey to be able to figure out what they need to do.
You DO NOT require someone with a PHD to make the plant safe. You practically want the plant to be idiot proof and scram at the first blush of trouble.
By making it require (rare) operators that understand the plant as a systemic whole, you make them irreplaceable, and from a design for long long long term safety point of view thats just wrong. Over time, understanding of large complex systems at plants degrades, and with a plant lifetime of 20-50 years you will see whole generations change in the lifetime of the plant.
Chuck