Woman Unable To See Dying Mother Because Ticket Agent Needs to Go On Break
A man who rushed his girlfriend to the airport to catch a flight to see her dying mother, watched her miss the flight because a United Airline's ticketing agent refused to help because "it was time for her to go on her break." His girlfriend finally reached the gate in time to watch her flight depart, and the gate agent defended his colleague's lack of sympathy, saying "management really makes us work some unreasonable schedules." To be fair, breaks are serious business.
After working in the service sector for many years it is easy to see how a worker can get a pretty jaundiced view of the stories people give them.
Fortunately, I tell my loved ones that I love them pretty much every day. I keep a relationship open with my family and I've chosen to live near them so that I can see them.
I talk to my mom quite a bit, too. If I got a call that I was needed home now, I'd still do everything I humanly could to get there ASAP. My dad died about a week after I'd seen him and spent a long lazy day talking and laughing and hanging out, but I was still on the highway within 5 minutes of getting The Call.
Dewey, what part of this looks like authorities should be involved?