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Intel Responds To X25-M Fragmentation Issue

Posted by Soulskill on from the problem-what-problem dept.

Vigile writes "In mid-February, news broke about a potential issue with Intel's X25-M mainstream solid state drives involving fragmentation and performance slow-downs. At that time, after having the news picked up by everyone from CNet to the Wall Street Journal, Intel stated that it had not seen any of these issues but was working with the source to replicate the problem and find a fix if at all possible. Today Intel has essentially admitted to the problem by releasing a new firmware for the X25-M line that not only fixes the flaws found in the drive initially, but also increases write performance across the board."

7 of 111 comments (clear)

  1. Good for them by mc1138 · · Score: 3, Insightful

    I'd much rather have a company own up to an issue, fix it, and move on, rather than deny it or try to use PR to quiet it away.

    --
    The musings of just another geek and his junk.
    1. Re:Good for them by drinkypoo · · Score: 4, Insightful

      Makes an interesting contrast to intel's response to the FDIV bug, eh? Between this and the whole linux driver thing I'm almost inclined to suspect that intel has learned that you have to serve your customers.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    2. Re:Good for them by elashish14 · · Score: 4, Insightful

      Agreed. Owning up to your mistakes, whether you're a company or an individual, is a sign of dependability and reliability. I don't know about you, but for me that's a major factor when I purchase something.

      --
      I have left slashdot and am now on Soylent News. FUCK YOU DICE.
    3. Re:Good for them by adamkennedy · · Score: 4, Insightful

      There's a big difference between admitting to a bug that you can fix with a low/no-cost firmware upgrade, and admitting to a bug which requires a massive recall, and announcing to the market you'll be taking a multi-million dollar loss.

    4. Re:Good for them by afidel · · Score: 3, Insightful

      The fact that it was fixed AND QA'd in 3 weeks proves it was easy to fix! If you've ever worked for any large company you know three weeks is kind of the minimum for this kind of thing, you need a couple days for meetings to discuss the problem and brainstorm problems, a few days to formulate actual solutions, a few days to test, a few days for QA (minimum) and then a day or two to package it up, get with the outside content providing group and then hand something over to marketing.

      --
      There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
  2. Customer Experience by robvangelder · · Score: 5, Insightful

    I once dined at a restaurant that took my order, but minutes later realised they couldnt make it due to stock shortage. I got a different meal, and they told me mine was for free!

    The way a company recovers from a problem can actually turn into a net positive experience for the customer.

    In my case, I'm turned from an unsatisfied customer, to an advocate. For sure, I've recommended friends dine there since then.

    Every interaction is an opportunity to delight the customer. Even those events that at first feel like a disaster unrolling.

  3. Re:Least we could do for the readers! by AbRASiON · · Score: 3, Insightful

    Based on your examination of the situation along with anandtechs and the fact that both OCZ and Intel seem to be aggressively improving these products, it seems to me it might be silly to even consider the X25-M or the Vertex.

    Something tells me the SSD scene is moving so fast that within literally 6 months one of these 2 companies (or a competitor taking note) will have a product superior in size, speed and price to those 2 very very soon.

    It's a good time to have a little bit of patience I think.
    - Scott