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Managing Player-Created Content In City of Heroes
Superhero MMO City of Heroes recently went live with its 14th expansion (release notes), one of the main features of which is the Mission Architect, a system to allow players to create their own quest content and then submit it to be implemented into the game. Now, Joe Morrissey of the City of Heroes team has written an article about how they plan to manage the content that players create. "You have to decide how draconian you want to be. The more hardcore you are, the fewer people who will see inappropriate content, but you expose yourself to potential grief voting. Grief voting is when a player flags perfectly acceptable content as inappropriate just because it's fun. If it only takes a single vote to eliminate content from the game, clicking that button is going to be the game for a lot of players. You don't want perfectly good content getting pulled because someone's a jerk."
Another way is to introduce CAs (trusted by the MMO vendor) to certify content made by players. Player makes content, player has it verified and signed by CA(s), player uploads content and signature(s). If the CA goofs up and signs something the vendor deems inappropriate, the CA is suspended or even banned. OTOH, if an CA is too strict, people will look for other CAs, which could be bad news for a CA, since it seems there are always ways to make money out of things like this.
I've never played City of Heroes, but I have to assume as an MMORPG its players cover a wide range of ages.
Why not just implement a public voting system that works along the lines of movie and game ratings, with the game client itself possessing a parental rating lock? There's much less grief-voting incentive, unless the playerbase includes a large number of pedophiles specifically looking to get furry porn voted down to a PG rating and expose some kids, but it wouldn't be hard to lock content's rating once it has received a certain number of trusted votes.
That brings me to another point: AFAIK this is a pay game, which means creating new accounts isn't free or trivial. Many other communities have implemented the idea of 'trusted users' who can be expected to vote reasonably. If someone is consistently voting erratically, stop weighing their votes as heavily as someone who has been spot-on with majority ratings in the past.
I don't quite understand why this guy seems set on only having a simple 'flag as inappropriate' button when there are so many more options available.
Actually, yes, that is what it needs.
However I came up with a possible idea a while back (it was for allowing an MMO to let in player created art for guild banners or whatever). It would basically be moderating, however seed the new content with items you know to be good/bad. Any one that regularly votes up/down content incorrectly is removed from moderating AND submitting new content. This way the Meta moderation can be handled via a program. Obviously not perfect and would require some human oversight (random spot checks).
A second part would be to compare votes on unknown items, if you get some one regularly voting down/up items that the majority vote the other way, check em, and ban em.
Of course, make the entire system opt-in, so if players want they can simply play with vetted content (in my case it would be blank banners for un-vetted content, for CoX it would be a limited pool of missions).
And no, this wouldn't really work for /. as that would require false comments to be seeded into articles, and locking their Score artificially, something that would be kinda silly.
Do Or Do Not, There Is No Spoon, There Is Only Zuul. Everything in the above post is probably opinion.