Slashdot Mirror
Dell Sues Tiger Direct For Misleading Customers
An anonymous reader writes "Dell is apparently suing popular online retailer Tiger Direct, claiming that Tiger violated the resale contract it had with Dell, which included false advertising, misleading representation and unfair competition. Dell has accused Tiger Direct of selling old and out-dated Dell computers that Tiger Direct purchased from other resellers and then saying they were brand new directly from Dell. They also passed the computers off as still having a full warranty, but the warranties had expired long ago."
Tiger direct is awful. Pay just a little bit more at NewEgg and get actual customer service.
Give me Classic Slashdot or give me death!
TigerDirect is nothing like AOL. TigerDirect sells cheap crap with lousy customer service at low prices.
Yeah; I've got a problem with that, too. The warranty had better start when I buy the machine, not when the store buys the machine.
I've never heard of that happening before for new sales.
Unless what Dell is claiming is, these are actually second hand sales, and not new sales.
Still, there's a reason I've got a bunch of these orange egg-shaped microfiber cloths about the place now.
[blockquote]Dell wants an injunction on Tiger using any of its materials, the destruction of all computers parts and accessories with Dell logos[/blockquote]
What a waste of perfectly good electronics. Surely Dell could have come up with a solution that doesn't contribute to landfills unnecessarily.
Sometimes I wonder who these people are online that always seem to have terrible customer service wherever they go (except for maybe one store that has amazing customer service). I've ordered dozens of items from Tiger Direct, Newegg, and Amazon (among others) over the years and I can count the number of times I've had trouble on one hand. These days I tend to prefer Newegg, but not because I've had particularly bad service from anywhere, just because their website is so well laid out and it's the first place I think of usually.
Often times I'll check pricewatch first, but if the price difference isn't too big I'll go with Newegg instead of whatever Mom & Pop is cheapest anyway.
I read the internet for the articles.
I like TigerDirect, but I only shop with them in-person, not on-line. In person I can see precisely what I'm getting and know that I can return it without much hassle if it has a problem. I wouldn't recommend it for casual computer users, but for people who know what they need, their stores are good places to buy computer components without spending a fortune because they charge the same price in person as they do on-line.