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Dell Sues Tiger Direct For Misleading Customers
An anonymous reader writes "Dell is apparently suing popular online retailer Tiger Direct, claiming that Tiger violated the resale contract it had with Dell, which included false advertising, misleading representation and unfair competition. Dell has accused Tiger Direct of selling old and out-dated Dell computers that Tiger Direct purchased from other resellers and then saying they were brand new directly from Dell. They also passed the computers off as still having a full warranty, but the warranties had expired long ago."
Tiger Direct does what it can to reduce its prices.
If this includes not packing their goods for shipping, lying about what you're getting, or rebate and switching, so be it.
Their prices are only about 5% lower than most websites. Its not worth it to get a CPU that was dropped into an antistatic bag and put into a box 10x its size unsecured.
Job? I don't have time to get a job! Who will sit around and bitch about being broke and unemployed then?
I think the bar must be set awfully low for them to be assigned a 5-star rating by so many people.
In my experience, customer service with Newegg has been average, no better.
Fulfillment, on the other hand, has been awful. More than half of the times I've ordered from Newegg (7 orders so far), I've had my order confirmed, my credit card charged, and then a couple days later notified that they were out of stock... at which point my credit card was refunded. Twice I received the notification the day the goods were to be delivered -- I paid for two-day delivery.
That is AWFUL. Note that this has all been for A/V equipment, not for computer equipment.
Just my two cents.
"Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
As soon as the original OEM sold the boxes to a clearinghouse, the warranty was activated. Tiger then buys the computers from the clearinghouse. When the end-customer buys the computer, more than a year has passed since original sale to the clearinghouse.
That's my guess, anyway -- that the transfer of the goods to Tiger was not via the wholesaler.
Dell --> wholesaler --> retailer --> end-customer (warranty activation).
Dell --> wholesaler --> retailer --> clearinghouse (warranty activation) --> Tiger Direct --> End-customer.
Should have been:
Dell --> wholesaler --> retailer -(RTV)-> wholesaler --> Tiger Direct --> end-customer (warranty activation).
Tiger may have bought directly from the retailer, or they may have bought from a clearinghouse; but according to Dell Service, the warranty would have been activated when the retailer sold the boxes.
"Trolls they were, but filled with the evil will of their master: a fell race..." -- J.R.R. Tolkien on Olog-hai
I buy from Tigerdirect all the time and get great deals> The key is to know what you are doing. Newegg I've found is best for individual parts-DVD burners, SATA drives, etc. Where you get good deals at Tigerdirect is the barebone kits. I just built a dual core, 4GB of RAM, 250GB SATA, 20x SATA DVD burner and XP home and the grand total was $350 including shipping. The customer was so happy with their $500 box they had me order another one for their kid.
But I wouldn't buy ANY boxes that are already built there that they list as new, only refurbs. I have heard of too many folks getting "new boxes" that still had somebody else's stuff on it. But if you keep an eye out and know what you are looking for you can get really great deals on refurbs and barebones. I've made enough profit off the last 4 jobs that I'm going back there to build me a new gamer rig. I've not had any trouble with the barebones except for a single damaged case, and they were quick to shoot me an RMA for it. So all and all, if you know what you are doing Tigerdirect is great.
Does anybody here have any experience with AMD/ATI? Do the AMD chips still have the heat death problems like they did with the Athlons? How are the x3s? I'm looking to get a barebone AMD since the price/performance ratio is so good on them and to support competition, but honestly I have not messed with AMD since Barton Athlon so I'm out of the loop. Same as I haven't had any experience with ATI since the Rage Pro and am looking for a good card in the $75-100 range. I don't game hardcore, just Bioshock and FEAR. Any suggestions?
ACs don't waste your time replying, your posts are never seen by me.