Slashdot Mirror


Gamefly Complains of Poor Treatment From USPS

Gamefly, the popular video game rental service that operates through the mail, has filed a complaint with the Postal Regulatory Commission about the high number of games that are lost or stolen in the mail. The complaint (PDF) asserts that the postal service's automated sorting machines have a tendency to break a small percentage of discs, and that preferential treatment is given to DVD rental services like Netflix and Blockbuster. "According to Gamefly's numbers, it mails out 590,000 games and receives 510,000 games back from subscribers a month. The company sees, depending on the mailer, between one and two percent of its games broken in transit. ... Even if you assume the number is one percent, and a game costs $50 to replace, that's an astounding $295,000 a month in lost merchandise. ... That's not the only issue — games are also stolen in transit, which has lead to the arrest of 19 Postal Service employees."

6 of 269 comments (clear)

  1. GameFly compared to Blockbuster by BitZtream · · Score: 4, Informative

    TFA says Blockbuster is now considered competition to GameFly. I've only been using GameFly a short while, but for fucks sake please don't compare them to BlockBuster. Maybe I'll change my mind, but BlockBuster changes their rules and rental policies almost weekly. They've got a hundred ways to get extra cash out of you. They 'did away with late fees' only to charge you some other weird fee of a dollar or so if you didn't return it in the 'time period' ... just like a late fee, smaller sure but its a late fee all the same. Then they go ahead and charge you full price for the game within a short period of time. When you return it, it takes them more than a month to issue the refund to your card. I'm not talking about the extra time the CC processor takes. BlockBuster itself waits for the better part of a month at least in most cases.

    Then, the bastards just silently do away with the 'no late fees' policy and go back to charging them without warning, no signs, the clerks don't mention it, you either find out on your next rental afterwords or when the just charge your card anyway if you don't rent again soon enough.

    BlockBuster is about as evil as Microsoft.

    GameFly may not be better, but they have yet to charge me anything over what I signed up for. I will admit, I'm only in my 4th month so feel free to point out how they may rape me later if you have different experiences.

    --
    Persistent Volume manager for Kubernetes - https://github.com/dwimsey/openshift-pvmanager
  2. Re:That's why I quit Zip.ca by Belial6 · · Score: 4, Informative
  3. Re:Dying industry by gandhi_2 · · Score: 4, Informative

    I was about to say something like "it's cheap unless you consider taxes"...but thought I'd better check on that. And bigger than shit was I wrong. The USPS actually runs on it's own sales. I guess I'll STFU now.

  4. Re:Dying industry by mysidia · · Score: 5, Informative

    The reason it is more expensive is it is required by law, as in the United States, the USPS is a state-protected monopoly whose rights and position are made exclusive by law, and in exchange for that, their price is regulated, and their competitors are legally required to charge a higher price.

    It is in fact illegal to compete with the USPS, but there is a narrowly carved exception that other mail services utilize.

    The two laws involved are the Private Express Statutes and the Mailbox Access rule.

    The Mailbox access rule gives the postal service exclusive access to the customer mailboxes. Your mailbox is federal property, and it would be criminal trespass, and a felony under federal law for any employee of a competitor to deposit mail in anyone's mailbox.

    The Private Express statute refers to a group of laws that make certain acts federal crime and also civilly actionable offenses for any organization or employee of an organization to deliver mail other than the postal service.

    COMPETING carriers like Fedex, UPS, etc, cannot LEGALLY deliver non-urgent mail, without employees being thrown in jail, and their company having to pay massive fines, except if certain special conditions are ensured. All these conditions force the price to be much higher than USPS cost for the customer.

    The special exception that allows third-party mail services to deliver letters refers to "extremely urgent letters". One way a competitor is permitted is that the delivery of the letter must cost the greater of $3 or "twice the First Class US mail service would cost"

    Other exceptions would be "Lawful Private Carriage" exception, which requires that the US Postage be paid in addition to the private mail delivery service's fees (i.e. an agreement is required with the USPS, and standard postage affixed to the letter, and the postage cancelled upon receipt, ON TOP of the private carrier's fee).

  5. Re:Replacing broken disks should be discounted by Tauvix · · Score: 4, Informative

    One thing that you are not taking into consideration is this:

    Gamefly will sell you the game if you like it, then ship you the original box and manual.

    When they have a new release, they buy dramatically more then they are going to need in the long run in order to meet short term demand. Then, you have the option while you have the game to "Keep it" for a discounted rate (usually less then buying it used at Gamestop/EBGames). If you managed to get ahold of the game in the first week or so of the release, you can also be reasonably sure that you are either the first, or at worst the second, person to use the media.

    And again, since they are sending you the case and manual, they have to be obtaining the retail versions of the games (I have purchased a number of games from them over the last 3-4 years that I've been a subscriber, it has always been the same packaging/UPC that I found on Amazon, Best Buy, etc). So, while it's probably not costing them $50/game to buy, it's not going to be costing them $10-20 either.

    I used to work for Best Buy for a while, it's highly unlikely that Gamefly is getting a better deal on the games then BBY is, and on a $49.99 game the cost to BBY was usually around $38-40. I would imagine that GF is picking up a new release for $43-45/copy on a $49.99 release.

  6. Re:That's why I quit Zip.ca by WGFCrafty · · Score: 5, Informative

    That is not the equivalent of a streaming Netflix style games.

    Netflix streams movies and tv shows to my xbox that are on par with regular tv quality. Netflix even streams shows from this year and last year, newer things.

    Gametap lets you play games over the internet, and it doesn't really even stream them. It makes you download an application, and then download the games you want and then play them.

    Gametap is more like a licensed emulator: you pay a monthly fee to play games from the early to mid 90s.