Time Warner Shutting Off Austin Accounts For Heavy Usage

mariushm writes "After deciding to shelve metered broadband plans, it looks like Time Warner is cutting off, with no warning, the accounts of customers whom they deem to have used too much bandwidth. 'Austin Stop The Cap reader Ryan Howard reports that his Road Runner service was cut off yesterday without warning. According to Ryan, it took four calls to technical support, two visits to the cable store to try two new cable modems (all to no avail), before someone at Time Warner finally told him to call the company's "Security and Abuse" center. "I called the number and had to leave a voice mail, and about an hour later a Time Warner technician called me back and lectured me for using 44 gigabytes in one week," Howard wrote. Howard was then "educated" about his usage. "According to her, that is more than most people use in a year," Howard said.'"

Comments

Re:She was right

[downix]

A single hulu show is roughly a gigabyte if you have the bandwidth. 44 hours a week is not unusual for television watching in some circles.

Re:WTF ?

[SirLurksAlot]

Read the article, they were paying for it. The customer in question had the premium "turbo" service.

Re:Two words

[Columcille]

Probably not. Terms of Service would generally allow a company to do whatever they please. I imagine somewhere in there it says they reserve the right to terminate any customer account at any time for any reason.