Slashdot Mirror
Alienware Refusing Customers As Thieves
ChrisPaget writes "Thinking about buying Alienware (now owned by Dell)? Think again. After buying an almost-new Alienware laptop on eBay, I've spent the last week trying to get hold of a Smart Bay caddy to connect a second hard drive (about $150 for $5 of bent metal). Four different Alienware teams have refused to even give me a price on this accessory, instead accusing me of stealing the machine since I didn't buy it directly from their eBay store. They want me to persuade the eBay seller I did buy it from to add me as an authorized user of his Alienware account — they have no concept of 'ownership transfer' and instead assume that if you're not in their system, you must be a thief."
With Alienware's prices, I often wonder who is the thief.
You act like all of that stuff is difficult, you must work for Geek Squad?
I thought that was Apple.
Goodbye karma!
I think it's a case of Chris being an idiot and Slashdot demonstrating, once again, a complete lack of quality content.
Seconded. Random rants on customer service? Hardly seems the place for it...