Alienware Refusing Customers As Thieves

ChrisPaget writes "Thinking about buying Alienware (now owned by Dell)? Think again. After buying an almost-new Alienware laptop on eBay, I've spent the last week trying to get hold of a Smart Bay caddy to connect a second hard drive (about $150 for $5 of bent metal). Four different Alienware teams have refused to even give me a price on this accessory, instead accusing me of stealing the machine since I didn't buy it directly from their eBay store. They want me to persuade the eBay seller I did buy it from to add me as an authorized user of his Alienware account — they have no concept of 'ownership transfer' and instead assume that if you're not in their system, you must be a thief."

Comments

Perhaps it is stolen

[confused one]

Did you consider the possibility that when you gave them the serial number on that laptop that it turned up on their list of computers reported stolen? Did you ask them this?

Chris, you are an idiot drama queen

[santiagodraco]

This guy is an idiot.

First off NO ONE accused him of being a "thief" or a "criminal", that's just his idea of drama.

Secondly they asked him to simply have himself added to the account. Is that so difficult?

Re:Cars

[Decado]

A company refusing to do business with a person who they think stole a product from one of their customers is, in fact, being incredibly loyal to their customer.

The guy they are treating like crap is not a customer because with no receipt and no warrenty he is quite likely a thief. If the sale was legitimate why would he have any trouble getting the warrenty number from the seller?