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Circuit City Returns Under Systemax

Posted by Soulskill on from the part-two-the-revenge dept.

animeking503 was one of several readers to send word that after closing its doors earlier this year, CircuitCity.com is alive and kicking once again. Systemax Inc., the company that owns TigerDirect and CompUSA, purchased the Circuit City e-commerce brand name last month, and has now re-launched the website with promises of lower prices and better service. The Consumerist points out that the new site's return policies leave something to be desired.

5 of 134 comments (clear)

  1. really by asdfndsagse · · Score: 5, Insightful

    Why shops at retail stores for electronics anymore?

    1. Re:really by LoverOfJoy · · Score: 4, Insightful

      Shipping costs, shipping time and return policies. Not to mention the value in being able to see the quality and try out the product before you buy it.

      Don't get me wrong. I buy most of my electronics online. I can usually find much better deals there than in brick and mortar stores. That said, there are some times when I am very glad to have a physical store to go to.

  2. Tiget Direct == Better Customer Service? by lsommerer · · Score: 5, Insightful

    Really? The Tiger Direct people are going to improve someone's customer service? I stopped buying from them nearly a decade ago. Are they any easier to work with now?

  3. Stand by your guns by AnalPerfume · · Score: 3, Insightful

    Usually when I have paid cash for something and told my refund will be in the form of store credit, I ask them to point out where I paid in store credit on the receipt, and where in the statute books it states I can't be refunded in the currency I paid in.

    Stay polite but firm, refuse point blank to accept less and keep moving up the command chain when the next chump sent to deal with you repeats the same as the last chump. Make sure you use a loud but calm voice to ensure that other customers hear you. Mind you, I enjoy twisting a sales person inside out with logic until they run out of excuses and agree to what the law states I'm entitled to just to get me out the door. Remember, the longer you tie these people up dealing with you, the more time they lose trying to sell stuff to other customers.

    Of course this only works with a real brick and mortar store.

  4. Why would you want the Circuit City brand name? by LordNimon · · Score: 5, Insightful

    To me, the Circuit City brand represents high prices and bad service. I don't understand why anyone would want the Circuit City name. It's tainted.

    --
    And the men who hold high places must be the ones who start
    To mold a new reality... closer to the heart