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Security Firms Fined Over Never-Ending Subscriptions

Posted by timothy on from the crooks-v.-thieves- dept.

Barence writes "'Security firms Symantec and McAfee have both agreed to pay $375,000 to US authorities after they automatically renewed consumers' subscriptions without their consent.' The two companies were reported to the New York Attorney General after people complained that their credit cards were being charged without their consent. The investigators found that information about the auto-renewals was hidden at the bottom of long web pages or buried in the EULA."

2 of 194 comments (clear)

  1. Do I get some of that fine money? by charleste · · Score: 5, Informative

    <rant>About two years ago, I noticed this after I actually went to their website AND called to cancel prior to renewal. It still renewed, and the "customer service" rep had the balls to tell me that they couldn't refund my money when I called about it. I took that one as far up the food chain as I could - including writing an email to the president or whatever, and got the "immediate" response that they wouldn't auto-renew NEXT time. It took approximately 3 months to get my money back. ONLY because I had documented my cancellation with workers numbers and crap. I figure they owe me about $600 in time. </rant>

  2. Free Alternatives by the_denman · · Score: 5, Informative

    There are plenty of free alternatives out there, I personally prefer AVG. Here is an article laying the free options out for you.