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Ideal, and Actual, IT Performance Metrics?

Posted by timothy on from the spin-the-dial-shake-the-8-ball dept.

An anonymous reader writes "Recently it was revealed that our company measures IT performance by the time it takes to close trouble tickets. I consider IT's primary goal to be as transparent to the user as possible, thus this metric was rather troubling to me. Shouldn't we be focused on reducing calls, rather than simply closing them quickly? My question is: How is your IT performance measured, and how do you think it should be measured?"

3 of 321 comments (clear)

  1. Re:When testing a new blade server install... by Anonymous Coward · · Score: -1, Offtopic

    Linux just isn't ready for the blade server yet. It may be ready for the web servers that you nerds use to distribute your TRON fanzines and personal Dungeons and Dragons web-sights across the world wide web, but the average computer user isn't going to spend months learning how to use a CLI and then hours compiling packages so that they can get a workable graphic interface to check the status of their blade servers with, especially not when they already have a Windows 2008 server that does its job perfectly well and is backed by a major corporation, as opposed to Linux which is only supported by a few unemployed nerds living in their mother's basement somewhere. The last thing I want is a level 5 dwarf (haha) providing me my OS.

  2. Social metrics by davecrusoe · · Score: 0, Offtopic

    We're doing a lot of social outreach, and measured by metrics like how many new members join through our outreach. We're still searching for the best metric to measure our progress in this realm. To that extent, we had to develop our own tool (!), available for free to others at http://www.sociafyq.com/ . Cheers, --Dave

  3. You f@4il it by Anonymous Coward · · Score: -1, Offtopic

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