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Senators To Examine Exclusive Handset Deals

narramissic writes "Based on a request that a group of rural operators sent asking the FCC to examine the practice of handset exclusivity, four members of the Commerce Subcommittee on Communications, Technology and the Internet sent a letter to the FCC expressing their concern. Small operators, like U.S. Cellular argue (PDF) that 'exclusive handset contracts divide wireless customers into haves and have nots.' But nationwide operators, including Verizon, maintain (PDF) that 'in the absence of exclusivity agreements, wireless carriers would have less incentive to develop and promote innovative handsets.' The Commerce Committee expects to hold a hearing on the issue tomorrow."

35 of 234 comments (clear)

  1. Carriers != Manufacturers by Anonymous Coward · · Score: 5, Insightful

    'in the absence of exclusivity agreements, wireless carriers would have less incentive to develop and promote innovative handsets.'

    I wasn't aware that the carriers were in the business of manufacturing...

    1. Re:Carriers != Manufacturers by toppavak · · Score: 4, Insightful

      Maybe not directly, but carriers do dictate and direct a lot of handset development. Really its the "promote" part of that statement that matters- Verizon puts a lot of money into marketing the BBerry Storm, AT&T helps market the iPhone etc. The argument is that without exclusive handsets there's less motivation to do this. There is some truth to that argument, but a more open ecosystem when it comes to mobile phones in the United States can only be a good thing for consumers.

    2. Re:Carriers != Manufacturers by Octorian · · Score: 4, Insightful

      They sure seem to want to make all the customers think that they are. Heck, all their marketing seems to be about the "phones they offer" almost more so than the "service they provide".

      People need to wake up and realize that their beloved phones come from Apple, RIM, HTC, Palm, Nokia, etc, and *not* from AT&T, T-Mobile, Verizon, or Sprint.

      Of course in the US its a little more complicated in that every carrier seems to use a different radio technology, sometimes with overlap and sometimes without. (i.e. AT&T and T-Mobile are both GSM, but diverge for 3G) And of all the hot smartphones, it seems like only RIM actually cares about supporting all carriers and radio technologies (for the most part, as the Storm is an exception, sorta).

    3. Re:Carriers != Manufacturers by shawn(at)fsu · · Score: 5, Insightful

      If the carrier doesn't market the phone then the manufacture will. These manufactures do just well in non US markets, in fact I doubt it would hurt the manufacture at all.

      --
      500 dollar reward for tip(s) leading to the arrest of the person(s) who stole my sig.
    4. Re:Carriers != Manufacturers by davester666 · · Score: 5, Insightful

      Well, if they couldn't strike these handset deals, the carriers might have to...focus on their damn networks...

      Because right now the carriers seem to just be playing lip service to their networks.

      Oh, you want an iPhone, but AT&T has a crappy network in your area. Right now, AT&T has a negligible incentive to upgrade their network in your area, but you have to take their network in your area to get the iPhone. If it weren't exclusive, AT&T might actually improve their network if they see a large group of people remaining on T-Mobile and using the iPhone instead of having a small group switch to AT&T anyways.

      And just maybe MMS and Tethering might have been possible for the past year if AT&T wasn't able to dictate to Apple that they couldn't be used.

      --
      Sleep your way to a whiter smile...date a dentist!
    5. Re:Carriers != Manufacturers by tsm_sf · · Score: 4, Funny

      Maybe not directly, but carriers do dictate and direct a lot of handset development.

      "You know those phones they have in Japan? Make me a shitty version."

      --
      Literalism isn't a form of humor, it's you being irritating.
    6. Re:Carriers != Manufacturers by andymadigan · · Score: 4, Insightful

      Didn't you just break your own argument? I can't very well use my cable modem with my DSL connection, but they both get me on the internet. Likewise, my T-Mobile G1 won't work with Verizon any more than my CDMA Nokia would work with T-Mobile, but they both get me on the phone network.

      That's how the cell phone companies see it. The only "features" on the phone for them are things that cost you money. E.g. $1/MB mobile web browsing, or text messaging.

      This argument from U.S. Cellular is a non-starter, or at least I hope it is. What we really need is to unbundle the phone from the service entirely. Make the plans cheaper because the company isn't paying for the phone, and end these ridiculous contracts. Sure, you'll have to pay more up front, and the phone manufacturers will have to compete on price in a very large market.

      --
      The right to protest the State is more sacred than the State.
    7. Re:Carriers != Manufacturers by jonwil · · Score: 4, Informative

      The carriers exert a LOT of influence over the manufacturers. Carrier says "give us that phone but remove the WiFi chip and disable the GPS please". Manufacturer has to say "yes" else carrier says "OK, then, we wont sell your phones"

      Only manufacturers at this point that MIGHT be able to say NO to carriers would be RIM (because the Blackberry is so important to business customers and unlike Windows Mobile there is no alternative supplier) and Apple (who has a phone so hot that AT&T cant afford not to keep carrying it)

  2. "Innovative", as in having features disabled? by Anonymous Coward · · Score: 5, Insightful

    Um... yeah.. carriers would never disable features on cellphones, now would they?

  3. Backwards Argument? by MidnightBrewer · · Score: 5, Insightful

    It seems to me that in the absence of exclusivity agreements the carriers would have greater incentive to introduce new features because they wouldn't be allowed to dictate terms to handset manufacturers in order to maintain their current level of mediocre offerings.

    --
    "Give a man fire, and he'll be warm for a day; set a man on fire, and he'll be warm for the rest of his life
    1. Re:Backwards Argument? by sodul · · Score: 5, Insightful

      I used to work for a big name smart phone manufacturer. The versions for Sprint/Verizon were crippled at the carrier's request, i.e.: disabling internet sharing to your laptop. The unlocked (GSM) versions of the phones had all the features, not because they were more expensive, just because there was nobody requiring to remove the features.

      One of the problems with Sprint and Verizon is that the radio has to be specifically designed for them which mean you can only use a phone that they sell directly. With GSM providers (AT&T, T-Mobile, and most of the world) you just need to put the SIM card in and it works (granted the local frequencies are supported by the phone).

      Normally the manufacturer has no interest to cripple it's own product, but when the carrier control what devices will work on their network you don't have any choice but to comply. It is pretty much the same situation as when you had to use the land phone from the One phone company and were not allowed to plug you own.

    2. Re:Backwards Argument? by Anonymous Coward · · Score: 4, Insightful

      And the manufacturers are enabling this behaviour.

      Bullshit. Nokia said "No", and look what happened to them! The carriers said, "Fine, no thanks, we'll get our phones from someone else." And now Nokia has just a fraction of the US market because of it. Nokia realized that it was a mistake, and now even it is playing by the carriers' rules.

  4. Just a shakedown scheme.... by Anonymous Coward · · Score: 4, Interesting

    The Senators in question are probably trolling for campaign contributions.

  5. What a crock by BadAnalogyGuy · · Score: 5, Informative

    On a technical level American carriers care only that the phones pass GCF. If they want to bring innovation into this, they are going to have to argue that somehow the business model itself is innovative, but I don't think that is what they are saying.

    What is important in exclusivity is that users don't have a choice of carriers if they want to buy a specific phone. If you want the iPhone, you're stuck with AT&T, for example. But that doesn't bring any innovation to the phones themselves.

    Unlocking the phones isn't any better, though, technologically speaking. With a choice of carriers, you end up with a lot of choice, but the phones on the market are still the same old dreck. The reason for this is because the innovation must happen at the phone maker level. To support this, operating system vendors need to also be innovative. And to make sure that innovative operating systems can run, advanced chips are necessary.

    But none of that involves the carriers. Carriers are merely the pipes: A necessary component, but a wholly replaceable part. From a technical innovation standpoint, these guys are the road system. Cars are what we consider innovative, roads are only considered when they suck. And frankly, American cellular carriers suck.

  6. "Would have incentive to..." by laughingcoyote · · Score: 5, Insightful

    "Without longer than a century copyright, I would have no incentive to develop anything useful." "Without being able to patent walking using both feet, I wouldn't have incentive to make anything useful." "Without being able to grant myself a monopoly on something, I would have no incentive to create anything useful." "Without the Shoot Anyone Using Anything But My Stuff Act, I would have no incentive to develop anything useful."

    I am getting quite tired of seeing that, and we should really quit listening. If you don't want to, then by all means, don't, and feel free to fade away. In the meantime, those who still have plenty of incentive to do so (by finding creative ways to make money off of it, out of simply enjoying it, out of their own need for a tool to do something or a wish to create something for their own enjoyment, what have you), will do so.

    I'm getting less and less tolerant of this temper tantrum. And that's really all it is-"I don't WANNA share!!!!! I thought of it FIRST!!!!" If the dinosaurs mean it, then by all means, their time has come and we should let them go. Good riddance to them, something better suited to modern times will take their place. On the other hand, they do tend to like paying themselves those large bonuses, so I would wager they'll start getting really creative in the absence of these artificial restrictions enabling them to be lazy and rest on their laurels.

    --
    To fight the war on terror, stop being afraid.
  7. "Develop and promote"? by jayhawk88 · · Score: 4, Insightful

    Since when does Verizon or any other carrier have anything to do with the development of a phone? They just take whatever you can get from HTC/Motorola/Samsung, throw a logo on it, change the name to something stupid, and pick 5 random features to cripple for no apparent reason. As for promotion, while I guess that charging customers 200% more for the phone than it's actually worth unless they sign a 2 year contract (if you let them but it unlocked at all) is technically "promotion", I don't think that is really in the spirit of the true definition.

    What a bunch of tools.

    1. Re:"Develop and promote"? by spire3661 · · Score: 4, Informative

      This is like saying Microsoft has no say in hardware development. Its simply not true. Netbook development is pretty severely curtailed by Microsoft's netbook licensing arrangement. You arent going to build a device that has features your biggest customer frowns upon/outright bans.

      --
      Good-bye
  8. About feaking time... by ickleberry · · Score: 5, Informative

    .. someone stood up to this nonsensical practice. For nearly 20 years we've had GSM openness in Europe and this sort of exclusive nonsense is making its way across the water in the form of the iPhone. For a while I have been thinking this is an attempt by the mobile phone operators to usher in a new wave of proprietary phones.

    Heavy integration with online services, firmware branding and exclusive deals are nothing but bad news for us. I havn't bought a SIM-locked phone since 2001 and I hope to never have to buy one again. The openness of GSM is a great thing but people take it for granted here.

    A lot of people buy locked phones because they are cheaper, but they shouldn't be cheaper. This was acceptable 10 years ago when not everybody had a phone but now there are too many phones. Producing more phones only generates more e-waste. There should be more countries like Belgium around where this shit with subsidising phones doesn't fly. At least then my collection of unlocked Nokias will be worth more than 20 cents

    Exclusive handset deals are nothing more than a way of making people put up with a more expensive / lower quality network they wouldn't normally put up with.

  9. Re:T-Mobile Sucks But I'm stuck on a contract by Achromatic1978 · · Score: 4, Informative

    You're not. If your home or work is in a listed low coverage area, they'll let you out of your contract with no ETF, no arguments - all I got was a "We hope you'll consider us again when we've got better coverage in your area" (and I happily would... the -only- problem I have ever had with Tmo was coverage.

  10. Re:Binding Contracts. by hedwards · · Score: 5, Informative

    That's not at all what they're complaining about. They're complaining about the fact that they couldn't make iPhones and other sought after phones available to their customers. Basically they're stepping in for the consumer in this instance, which is common for smaller competitors to do, to try and get a piece of the action. Which is necessary for a competitive market. Not that an individual phone which is paid for largely or entirely by subsidy be allowed to break the contract with no consequence. Just allow for any company that wishes to offer the subsidy the opportunity to do so.

  11. Shouldnt be just exclusive handset deals by jonwil · · Score: 4, Insightful

    It should be deals (including the way spectrum auctions are carried out and regulated) that result in carriers *cough*Verizon*cough* getting a monopoly (or near monopoly) in certain areas just because they are the only carrier with coverage. (like the deals various carriers have made to get exclusives in subway systems, high-rises and other places where extra equipment is needed to give sufficient coverage)

  12. Interesting tag by earlymon · · Score: 4, Interesting

    The suddenoutbreakofcommonsense is very interesting, but I'm not sure which way:

    1. The handset sweetheart deals are creating haves and have nots and should stop.

    2. Without the handset manufacturers having to bend over backwards to please the carriers, there might have been fewer, lower-cost, higher-quality handsets available.

    When the handset makers can tell the carriers to take it or leave it, and when those handsets have features dictated by the consumers instead of the carriers (abysmal here in the US), and market competition irrespective of long-term contracts hits the handset pricing, then not only would that tag truly apply, but so would whatabreathoffreshairfinally.

    --
    Pathological kinda promises Path + Logical - but instead, you get stuck with pathetic.
  13. Re:Binding Contracts. by dougsyo · · Score: 4, Informative

    US Cellular appears to be a CDMA network from my spot-checks, so they couldn't use a stock IPhone on their network if they wanted.

    That's part of the battle right now - even US GSM phones from T-Mobile vs ATT aren't 3G-compatible, nor compatible with CDMA networks (Verizon, Sprint, US Cellular).

    Doug

  14. Free Market? by Bob9113 · · Score: 4, Insightful

    But nationwide operators, including Verizon, maintain (PDF) that 'in the absence of exclusivity agreements, wireless carriers would have less incentive to develop and promote innovative handsets.'

    Why are wireless carriers involved in the development and promotion of innovative handsets? Isn't the free market supposed to motivate handset developers to develop and promote innovative handsets?

    Or do the wireless carriers not believe in the free market? I, for one, think the free market is a pretty good thing. You know, when it genuinely lets the purse-holder freely decide.

    Aren't these the same corporations who cry "free market" every time the government tries to regulate them?

    Perhaps, and I don't want to sound like a conspiracy theorist here, but just maybe; the wireless carriers actually are not objective supporters of the free market? Maybe what they want is not the free market, but laissez-faire capitalism. But then must we not ask, without a free market, how can laissez faire capitalism seek efficiency?

    1. Re:Free Market? by magamiako1 · · Score: 4, Insightful

      Bob:

      On a technical note, this is all something being done mostly under the "free market". That is, it's completely up to the handset providers and the carriers to decide, freely, for themselves, if they want to have exclusivity deals. And it's completely up to the end users if they want to purchase them or not within the constraints of these deals.

      Beyond that, you get into very hairy situations.

      The key point though, is "Free Market" does not necessarily mean "Fair Market".

      I am in no way a supporter of a "free market" and I believe in heavy regulation and oversight from 3rd parties to ensure that we have a fair market for consumers. I'm just simply pointing out that you can't have "free market" and "fair market"--it just doesn't work.

      Some people would argue that a free market is a fair market in that anyone who wants to enter the market can do so by coming up with a better product or service and offering that. But unfortunately, under a completely free market that wouldn't happen--since the larger providers would enter agreements to force you out of the market.

      So at the end of the day, a free market system is not the best--and a regulated, fair market, ran by 3rd parties unrelated to the corporate interests of those involved is the best type of market.

      Of course....whether or not we have that today is a completely different debate. I'm simply pointing out the flaws in a "free market" system.

  15. Re:Binding Contracts. by Qzukk · · Score: 5, Insightful

    wireless carriers would have less incentive to develop and promote innovative handsets

    I'll buy "promote" but when was the last time a wireless carrier ever "developed" a handset? And no, I don't count taking a good handset someone else made and crippling all of its features with a shitty firmware overwrite that turns the phone to crap.

    --
    If I have been able to see further than others, it is because I bought a pair of binoculars.
  16. Re:Binding Contracts. by Brickwall · · Score: 4, Interesting
    I used to work for a cellular carrier in Canada. When wireless data was introduced, there were quite significant technical differences between the devices. Trying to adapt our network to support all the devices was quite impossible - it would have cost way too much, sucked up engineering resources we needed elsewhere, and because of the testing needed to ensure there were no incompatibilities, delayed product introduction, giving our competitors an advantage.

    It made a great deal of sense to select one or two devices, get them to agree to an exclusive contract, which would include us paying to promote their devices, and get the product to market. I don't see this situation being any different. It helped both us as a network provider, and them as a device provider. I don't see this as a conspiracy to restrict trade, just common business sense.

    And, on an unrelated note, could anyone tell me why the HTML "li" code now works erratically? Is there another code that just gives me a simple new paragraph?

    --
    What was once true, is no longer so
  17. letter to whom? by damn_registrars · · Score: 4, Funny

    Why on earth would any reasonable person expect a letter to the FCC to accomplish anything? I've tried to contact the FCC before and they just respond with the same canned response every time, telling me they cannot do anything. Might as well send a letter to Santa.

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
  18. Re:Binding Contracts. by FeriteCore · · Score: 5, Informative
    I'd suggest trying

    if you aren't creating a list.

  19. typical... by whipple-spree · · Score: 4, Insightful

    It seems, when given the option, that most big business will try to strangle the hand that feeds them. Cheap and reliable communication has been a keystone of American business, both domestic and foreign and here we are trying to catch up because business is too damn greedy/short-sighted for their own good. Their argument has nothing to do with innovation. It has everything to do with making money by not rolling out a more expansive, more reliable network. Who suffers? America does and it's not like they can just pick up their network and plop it down somewhere else.

  20. Follow the Money trail by freedom_india · · Score: 4, Interesting

    Instead of debating it in Senate (which exists solely for debates), why put it to Commerce Committee and why now?
    The answer can b e got here. It says a former tech exec has joi ned the committee.
    Which means he is trying to pre-empt any legislation by the Congress by putting it for consideration in the committee.
    Which effectively kills any legislation and also protects the interests of telecoms.
    Sneaky, disgusting and probably illegal.
    But then the senate has a record of disgust. So nothing new here.

    --
    "Doing what i can, with what i have." ~ Burt Gummer
  21. Re:Binding Contracts. by yamfry · · Score: 4, Interesting

    Maybe the cellular carrier in Canada could have used some of its profits from charging some of the highest prices in the western world [article is a bit dated, but still accurate] for wireless services to hire adequate engineering resources to help their networks function with new technology and allow interoperability. Instead of investing in resources to improve network speed and capacity, they abuse monopoly power to amass profits and engage in rent-seeking behaviour. I'm not blaming you personally, of course. But saying that a wireless company with significant government-granted monopoly power, grants, and tax cuts is locking in devices because making things work is too hard is a little disingenuous.

  22. Re:Binding Contracts. by Brickwall · · Score: 5, Interesting
    I don't disagree about the high prices; I remember the VP Marketing tell me, in no uncertain terms, "Our basic policy is we never discount minutes".

    But you underestimate the challenges we faced after introduction (this was about 20 years ago). The collective genius of marketing predicted the number of subscribers as "X"; when it turned out to be "3X", every other division of the company was scrambling. There weren't enough people in customer service to handle all the complaints, so we got a reputation for lousy service. There weren't enough cell sites so the engineers were working 60 hours to provision and tune them. The billing system was from Cincinnati Bell, and they didn't give us source code. I was the technical liason from Marketing to these other departments. When the upper crust of Marketing decided we needed to add a new billing plan, they would send me down with the admonition "They'll try to give you some excuse about not having source code; it's just their way of stalling". So even though we were getting lots of customers, our costs with all the overtime, rush fees, etc., were very high. We had to rebate a lot of calls because they dropped part way through. And the sales people were allowed to give out "non revenue" lines to clients (read "friends"); when they finally audited that, they were astonished to find that we had given out over 20,000 non-rev lines in Ontario alone - that was about 1 in 8, IIRC. In that environment, trying to adapt to new equipment was, shall we say, problematic. I recall one occasion when I was trying to find the status of the integration of voice mail/paging system, the engineer in charge saw me in the switch room and literally ran away.

    Still, it was a tremendous education in how not to run a business. I left after 18 months much wiser.

    --
    What was once true, is no longer so
  23. Verizon is funny. by cyn1c77 · · Score: 4, Insightful

    But nationwide operators, including Verizon, maintain (PDF) that 'in the absence of exclusivity agreements, wireless carriers would have less incentive to develop and promote innovative handsets.'

    You've got to hand it to Verizon for trying to confuse the congressmen with idiot logic. Are wireless carriers really developing innovative handsets? (or handsets at all)

    I am trying to think of more than 3 revolutionary handset lines besides the iPhones, the Blackberries and Nokias. I guess we can throw in Motorola for their early efforts and Sony Ericsson for cute design too. But where are the carriers?

    I think Verizon is really pissing their pants because they are thinking "in the absence of exclusivity agreements, wireless carriers will have a harder time locking down good phones with carrier-specific crappy software."

    In theory, non-exclusive phones would also reduce the number of overall phones brought to market and increase the quality since the developers would be competing against a larger market.

    Really, with non-exclusive handsets, both consumers and cell phone companies win. Large carriers will be the only ones losing... they will have to choose between market share, profit, and handset control. Of course, who are we kidding, nothing is going to change because they probably own half of the senate.

  24. Re:Ugh! by Renraku · · Score: 5, Informative

    I doubt most people working in cell phone stores have any idea why their phones are crippled.

    They're there to sell FEATURES, not limitations. They don't say that this phone can't be tethered to your computer, they sell you an unlimited data plan (phone only) and a tethering cable. Then they cackle with glee when they see that $.75/kilobit charge on your bill to the tune of $750.00. Should have read the contract, eh?

    At any rate, you COULD use bluetooth to upload pictures or download ringtones from your computer to your phone, but its been disabled in the firmware. Also, you COULD use that built-in GPS with Google Maps to see where you're at, but that's disabled too unless you subscribe to whatever GPS mapping software they're getting kickbacks from this year.

    The whole market is a perfect example of what would happen if 'trusted computing' ever took off. There would be no more of this "I didn't like the drivers so I installed hacked ones" or "Hey my nVidia card is a higher model that's been flashed to be a lower model, let me reflash that so it can be awesome again"

    --
    Job? I don't have time to get a job! Who will sit around and bitch about being broke and unemployed then?