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SSN Required To Buy Palm Pre

UltraOne writes "Sprint requires your Social Security number in order to run a credit check before they will allow you to open an account, according to a store manager in Silver Spring, MD. Since Sprint is the exclusive carrier for the Palm Pre, if you are not willing to provide an SSN, you can't buy this product. I believe a full credit check for this level of consumer purchase is a clear example of overkill. I have supplied an SSN when buying a house and renting an apartment, but never for any other consumer purchase. I have purchased my cars with cash so far, so I don't have first-hand experience, but a car loan also seems to be an appropriate place to require an SSN for a credit check. At the very least, Sprint should have an alternative for people who don't want to give out their SSN. I also found the entire experience a powerful argument against exclusive license agreements." Read below for details of this reader's experience.
I was eager to purchase the Palm Pre to replace my aging Zire 72s, and also consolidate my PDA and mobile phone into a single device. Since reviews have generally been positive, I headed to my local Sprint store (8501 Fenton Street, Silver Spring, MD). My current mobile carrier is Verizon, so I also needed to set up service with Sprint.

The store had the Pre in stock, and the sale proceeded smoothly until the sales associate asked me for my Social Security number. He had already verified my identity with a driver's license. When I asked why the SSN was needed, he said it was to run a credit check. I offered a credit card instead, but he said that the SSN was required.

I asked to speak to the manager, who was a pleasant young woman, but not able to resolve the problem. She confirmed that Sprint required the SSN to run a credit check (through a credit bureau) before opening an account. I told her that I understood Sprint had an interest in making sure that I could pay for the service (I was planning to get the $70/month Everything Data 450 plan), but that I was concerned about identity theft and privacy. I offered several other options, including a check on my credit card limit, which is an order of magnitude greater than the combined price of the phone and two-year contract; placing the maximum deposit that Sprint requires from people with poor credit ($500); or pre-paying the entire two-year plan on the spot. None of these was acceptable options, so Sprint lost the sale.

6 of 543 comments (clear)

  1. Gross assumption by midicase · · Score: 5, Interesting

    that everyone has a social security number. There is no requirement to have one. I love the stunned looks I get when I reply "I don't have one". I actually have one, but they don't need to know that either.

  2. Re:And? by noidentity · · Score: 5, Interesting

    But what bothers me is that they KEEP IT ON RECORD. Sprint asks you to confirm the last four digits of your SSN when you call customer service. This allows them to profile you, potentially sell it (legal or not), and more likely have it STOLEN and then sold/used for nefarious purposes.

    And what's infuriating is that the last four digits are the most important; the first 5 are determined based on time and place of birth.

  3. Re:And? by Anonymous Coward · · Score: 5, Interesting

    I sometimes wish it talked louder. My experience with O2 in the uk.

    I wanted three iPhones for the business, however the credit agencies didn't have enough history on me and so I got a rating of 'technically insolvent'.

    I offered to pay for all three handsets and *all* the contracts up front. They still wouldn't have it!

    I went back to the office pulled files showing signed contracts showing over £100k of guranteed income. Paperwork detailing business insurance to cover loss of earnings, professional indemnifcation etc bank statements that showed £10k month credits for the last several months, I even did my own credit search on me to show them why they were getting that result and that it was just a technicality.

    I still got the standard 'Computer says no' response.

    Eventually after about 2 hours of kicking up a stink in the shop I finally embarrassed them into ring head office (pointing out very loudly that they didnt want to take thousands of pounds from me today did the trick - though I was assured there was nothing head office could do either)

    Lo and behold someone with an ounce of sense decided it was a bit silly saying no to someone who was throwing money at you.

  4. Here's something worse by __david__ · · Score: 4, Interesting

    When I tried to sign up for Verizon's wireless data service they wouldn't let me pass the credit check without a land line. I tried to tell them I didn't have a land line but they couldn't cope with that. Eventually the girl at the counter gave her sister's apartment number to the credit check guys (she didn't have a land line either). Got to love unbending bureaucracy.

  5. Re:And? by phoenix321 · · Score: 5, Interesting

    These days, any phone or cell phone technically is a credit account with absolutely no limits due to being able to rack up hours and hours calling "premium" numbers.

    And unlike a credit card, your kid and any of his friends visiting your house can use that phone to call whatever expensive number they like, with no limits, no checks or any verification whatsoever. They can just start billing ridiculous amounts of money.

    That's the background of this credit check:
    Even your ultra-flatrate-everything plan will not cover premium numbers or roaming charges.
    Individually disabling premium numbers, disabling roaming or disbanding this crooked concept of thievery altogether means the providers losing their huge margins on that.

    Every ordinary phone plan can rack up the monetary equivalent of several expensive sports cars within one month, that's why we get credit checks equivalent to buying a house and a mortgage for that phone plan.

  6. Re:And then there are people like me... by L4t3r4lu5 · · Score: 3, Interesting

    You may lament that they require your SS#, but it's the people like me who simply are willing to choke down any spoon fed drivel that big business shoves in their collective faces that make it hard for the people like you.

    It is your fault that corporate lobbying is the driving force of your political system.

    --
    Finally had enough. Come see us over at https://soylentnews.org/