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Symantec Exec Warns Against Relying On Free Antivirus

thefickler writes "Clearly, the rise of free antivirus is starting to worry Symantec, with one of their top executives warning consumers not to rely on free antivirus software (including Microsoft's Security Essentials). 'If you are only relying on free antivirus to offer you protection in this modern age, you are not getting the protection you need to be able to stay clean and have a reasonable chance of avoiding identity theft,' said David Hall, a Product Manager for Symantec. According to Hall, there is a widening gap between people's understanding of what protection they need and the threats they're actually facing."

19 of 459 comments (clear)

  1. Symantec is saying this? by Raindance · · Score: 5, Insightful

    If there were any high-quality for-pay alternatives, I'd say he might have a point.

    Unfortunately, most antivirus software sucks, with Symantec more or less epitomizing how good ideas on paper can turn into terrible/buggy/bloated security software that actually increases your exposure since it adds another node malicious code can attack. Symantec's argument-from-assertion notwithstanding, there doesn't seem to be any correlation between antivirus software being for-pay and higher quality.

    From my experience, there's really bad antivirus software (such as Norton, which I have zero confidence in and would never let touch my machine), and slightly less bad antivirus software. What went wrong? Why does this industry suck so badly? Anyone have any insight?

    1. Re:Symantec is saying this? by DavidR1991 · · Score: 5, Insightful

      Personally I have a lot of respect for ESET's AV (specifically NOD32) because it's fast and does the job.

      But since they don't target consumers so aggressively (unlike Symantec with Norton, who manage to get difficult-to-remove trial version on tons of laptops at the point of sale) they don't exactly have a very big following. In fact, outside of business and tech circles, I assume they're completely unknown. So I suppose what went wrong, is that AV companies had to dump ethics to get well known. The decent ones who respect the end user and state of the machine (as opposed to "sticky" trial software and the like) end up at the bottom of the barrel. The industry is "upside down"

    2. Re:Symantec is saying this? by The+Snowman · · Score: 5, Insightful

      I agree that most for-pay software sucks in this regard, just look at any corporate network. Most computers have terrible performance and still wind up spreading worms and viruses.

      I think the key here is that the company is telling us we need his product. In other news, a consultant came to the conclusion that we need more consulting, GM told me I need a new car, and McDonald's told me I need a McBurger. No shit, a company telling me I need their products? Nothing to see here, move along, look for an unbiased neutral party.

      --
      24 beers in a case, 24 hours in a day. Coincidence? I think not!
    3. Re:Symantec is saying this? by nine-times · · Score: 4, Insightful

      What went wrong? Why does this industry suck so badly? Anyone have any insight?

      Disclaimer: I'm not any particular expert.

      My guess is that at least part of the problem is that the only thing that AV software seems to do well is basically signature-based detection, which they had down pat a couple decades ago. So for the past few decades, mostly AV software only needed updates to work with new operating systems, bug fixes, and new signatures.

      Now the only real problem with that is that these companies all want to release a new version of their software every year and have everyone re-buy it, because (for psychological reasons) people will pay more for that (or a subscription to receive "free" updates) than they'll pay for signature updates. This puts the companies in a position where it makes sense to throw some new bells and whistles into their product every year, whether or not they're sensible or effective. That leads to bloat.

  2. Predictable much? by Inf0phreak · · Score: 5, Insightful

    Of course they say that. They are in the business of scaring people into buying their crap so they think they are safe -- when in actuality their vict^Wcostumers get pwned by exploitable holes in IE anydangway.

    --
    ________
    Entranced by anime since late summer 2001 and loving it ^_^
  3. Be Afraid! Buy Our Product! by rbochan · · Score: 5, Insightful

    If Symantec's "security" security programs were worth a damn, the "free" products wouldn't stand a chance. So far, that hasn't been the case eh?

    --
    ...Rob
    The American Dream isn't an SUV and a house in the suburbs; it's Don't Tread On Me.
    1. Re:Be Afraid! Buy Our Product! by TheRaven64 · · Score: 4, Insightful

      I disagree. How many computer users are able to make an accurate judgement between two pieces of antivirus software? When you decide to choose one AV program over another, what metrics do you use?

      --
      I am TheRaven on Soylent News
  4. Rock and hard place by owlnation · · Score: 5, Insightful

    If there choice were only: install Symantec or get a virus, then that's a really difficult choice. I'd be inclined to risk the virus, since Symantec invades and slows your system in a worse way than many infections.

    Fortunately, there are many free anti-virus products that work better than Symantec. It's a no-brainer choice. Free is cheaper and better.

    I have no understanding of how Symantec remains in business. There's something deeply wrong with that.

  5. You get what you pay for. by dcray2000 · · Score: 5, Insightful

    If I grew bananas, I would warn everyone that free bananas could be detrimental to their health. After all, consumers have no idea how hard it is to grow good bananas. Free bananas could leave them lacking in any number of impossible to define vitamins and minerals.

  6. Meh by achowe · · Score: 5, Insightful

    As a software author, I've found that free anti-virus, like Avira and Avast, pretty good, given my understanding of computers, email, spam, and security threats. Symantec are just creating FUD. I used to use Norton Security software, but found that it just slows down a Windows XP machine far too much, guesstimate 15 to 20%. The UI would take ages to load. Symantec might be good for the peons, but for experts the performance hit is too much. Expert users can find better, cheaper, and faster working solutions.

  7. Re:Of course... by Opportunist · · Score: 4, Insightful

    I know that myth stays in circulation, but trust me: AV companies do not write malware. For two reasons:

    First, AV companies do talk a lot. Not only at conferences. There's a well built and solid network of sample exchange between them. Of course, you delay it a few hours or a day before you forward your new samples to the others so you can have a 'first', but a global malware detection array is in nobody's budget possible. So they split the world and detect together. Should it become known that you spew malware yourself, you're OUT. And that means you're dead.

    And second, why bother the cost? You get the malware for free anyway. There are people who make it their (illegal, but who cares?) business to write and spread it. Why should I invest money into something I get free of charge?

    --
    We used to have a Bill of Rights. Now, with the rights gone, all we have left is the bill.
  8. Lies, damned lies, and statistics by pelrun · · Score: 5, Insightful

    And *that* is a crap statistic; it does nothing to describe the severities of the vulnerabilities, the vendor response, or the amount of time each was left unpatched. Who cares if FF had 184 vulnerabilities and IE 1, if the FF ones were hard to exploit and patched within a few days and the IE one was left open all year and readily attackable by script kiddies?

    1. Re:Lies, damned lies, and statistics by jedidiah · · Score: 3, Insightful

      In the end it boils down to what actual malware is out there in the wild.

      "exploit statistics" are just numbers that are abused by people that need
      to make up excuses for not being willing to dump crap and just use a better
      product.

      It's not the number of buffer overflow bugs in Firefox, it's the number of
      actual trojans in the wild for Explorer.

      Microsoft for a long time has suffered from this strange idea that they
      can enhance the end user experience by allowing and piece of crap code
      from any untrusted source to execute by default and run amok in the system.

      Apple doesn't do it.

      The Unixen don't do it.

      Other Windows app vendors don't even do it.

      --
      A Pirate and a Puritan look the same on a balance sheet.
  9. Re:Symantec products are apparently the same. by Zantetsuken · · Score: 4, Insightful

    No, Symantec provides a removal tool so that they can make it such a pain in the ass for any home or small business user trying to uninstall it that they just stick with the Symantec product, but that the people who are *really sure about being sure about being sure they wanna uninstall Symantec* can go find the "easily listed" removal tool on the website - because they have to provide at least that to get through the legal loopholes about the customer being the one to choose if they drop the product and go somewhere else...

  10. Re:Symantec products are apparently the same. by MBaldelli · · Score: 5, Insightful

    Symantec provided a removal tool because their idiot programmers couldn't be assed to write a proper uninstaller for their shite product.

    So basically what you're saying is that the idiot programmers used their ass to write a shoddy piece of code that you need a third party uninstaller to remove?

    Yeah that sounds about right actually. And I'm finding the whole of the article, including Hall's bullshit spew to be absolutely hysterical, given that their product runs like a 5,000 pound pig in a 300 pound pig pen. Perhaps if they weren't so bloody quick to obsolete their products on a year to year basis, and trying to push out a new version every year that has even more bloat in it than the last year -- perhaps people wouldn't be so quick to rely on "free" anti-virus solutions as an alternative

    --
    "The truth points to itself." - Kosh, Babylon5
  11. Re:The fundamental problem is sloppy code in Windo by afidel · · Score: 4, Insightful

    Antivirus software would be required on WHATEVER was the popular platform, because not being able to run code makes a computer worthless and sheeple can easily be tricked into running bad code.

    --
    There are 4 boxes to use in the defense of liberty: soap, ballot, jury, ammo. Use in that order. Starting now.
  12. Malware? by TheLink · · Score: 3, Insightful

    It's been getting harder and harder for me to distinguish Symantec and McAfee software from malware.

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  13. How do you know you need anti-virus? by pikine · · Score: 3, Insightful

    Rather than advocating a specific anti-virus product, I feel that the question is how do you know you need anti-virus. I would recommend choosing two anti-virus product and keep them up to date for the shortest subscription period allowed. During this time, work as usual, and take note of any virus alert you get, and how that happens. Get rid of one of the anti-virus that doesn't appear to be as effective (and recommend the remaining one to other people). Also adjust your computer using habit until you get no virus alerts. Then make sure you keep your habit within the confines of rules you find working well for you, so you don't get virus alert. Then get rid of the anti-virus software altogether.

    I regard anti-virus software as some sort of potty training. You only need it until you find out what behavior will get you into trouble.

    --
    I once had a signature.
  14. Re:Symantec products are apparently the same. by blahplusplus · · Score: 5, Insightful

    "Symantec provided a removal tool because their idiot programmers couldn't be assed to write a proper uninstaller for their shite product."

    Symantec products used to be good in the DOS early windows 95 days, now they are just garbage and add no real value, I could never defrag my hard drive in XP using later versions of norton defrag, etc, because of hard disk locking issues because the way their clueless programmers could not figure out NTFS.

    I also hate what they did to partition magic when they bought out powerquest. It seems to me anything that gets aquired by symantec turns to shit.

    They used to be a good company, now one only uses their products "at arms length" I hate installing their anti virus software and usually only run it from CD/DVD.

    They had a few good programs: Their old dos norton utilities and the DOS versions of Ghost - quick, clean simple utilities, what I wouldn't give for someone to make good utilities again.