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Railway Workers Get Daily Smile Scans

More than 500 workers at Japan's, Keihin Electric Express Railway, must have their faces scanned each morning to determine their optimum smile. The "smile scan" analyzes a smile based on facial characteristics, from lip curves and eye movements to wrinkles. After the program scans you, it produces a smile rating that ranges from zero to 100 depending on the estimated potential of your biggest smile. If your number is sufficient, you can go about your day grinning like a maniac. If your smile number is too low the computer will give you a message such as, "lift up your mouth corners" or "you still look too serious." Every morning employees receive a printout of their daily smile which they are expected to keep with them throughout the day.

5 of 385 comments (clear)

  1. Re:Japan is insane. by dyingtolive · · Score: 5, Insightful

    I agree entirely. At the same time, this scares me. What if they start demanding you report to the attitude modification center for your antidepressants because you're not smiling all day long? This especially bugs me because I'm not a smilier and I like being bitter, damnit!

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  2. I can say only one thing by Ronald+Dumsfeld · · Score: 5, Insightful

    Fuck. Right. Off.

    I can be polite and professional without smiling.

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    Where's the Kaboom?
    There's supposed to be an Earth-shattering Kaboom.
  3. Japanese Perfection by Hercules+Peanut · · Score: 5, Insightful

    This is the perfect example of treating a symptom. Smiles represent good feelings and a positive attitude which can very very infectious and so desirable in customer service. However, if someone is "too serious" the response "still to serious" doesn't really help. Perhaps they should consider the root of the issue and try to make their employees genuinely happy.

    Another option is to have them all wear smiley face masks :)

  4. Re:Japan is insane. by Oswald · · Score: 5, Insightful

    Actually, Sunshine, the ring effect is probably indirect. I'm guessing (just guessing!) that as the relationship got to the set-in-stone phase -- perhaps shortly after the honeymoon was over? -- your true nature began to assert itself. Your wife, I imagine, is just doing the best she can to deal with the horrible mistake she made. She'll be friendly and cheerful again when she finally faces the truth that things are never getting better and ditches you.

    I've been married for 18 years. My wife still says nice things about me to my face and to our children all the time. She is independent enough not to have to "want something" from me -- she can do and get things for herself. We're both glad we didn't marry someone as congenitally cranky as you.

    Now stop insulting women in general and your wife in particular. It's rude.

  5. Re:Japan is insane. by pegr · · Score: 5, Insightful

    It is bad and/or weird. Japan, one of the most racist and nationalistic societies left on the planet (though not the only one left), practices many forms of conformity at the cost of the individual. Individuality is (sometimes literally) beaten out of the japanese since birth. There is no consideration of fairness, only service to the greater good, as defined by the politics of the day. I would be hard pressed to come up with a more accurate definition of institutional EVIL, quite frankly.

    Yup, company-enforced smiling... Doesn't surprise me a bit. Most japanese will lie to you if they think that's what you want to hear. It's all about saving face, literally in this case. It's all a pack of lies to strengthen the greater good at the cost of the people. It's a broken model and should be treated with scorn and derision. It is bad and/or weird.

    Gaijin-and-prefers-it-that-way

    (Damn, now to post this comment, I have to hit "submit"!)