NASA Uses AI Customer Service Robot In Second Life

Linguo writes "Fusing human psychology with an advanced artificial intelligence engine, MyCyberTwin's virtual humans are being used by organizations like NASA and National Australia Bank to improve their customer support levels. MyCyberTwin technology is designed to allow almost anyone to build a virtual, artificial human — called a CyberTwin — which can handle such tasks as personalized customer support, client sales or even entertainment and companionship. CyberTwins can take the form of a clone of yourself, or a representative of your company, and they can live in almost any digital environment, including Web sites, virtual worlds, blogs, social network pages and mobile phones."

Comments

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[JWSmythe]

    Well, if you went to their web site, you'd find that it's another absolutely stupid scripted assistance program, that uses keywords to return specific answers. {sigh}

    Yup, a press release that snuck in as a tech story. Slashdot used to be so much better than this.