Slashdot Mirror
NASA Uses AI Customer Service Robot In Second Life
Linguo writes "Fusing human psychology with an advanced artificial intelligence engine, MyCyberTwin's virtual humans are being used by organizations like NASA and National Australia Bank to improve their customer support levels. MyCyberTwin technology is designed to allow almost anyone to build a virtual, artificial human — called a CyberTwin — which can handle such tasks as personalized customer support, client sales or even entertainment and companionship. CyberTwins can take the form of a clone of yourself, or a representative of your company, and they can live in almost any digital environment, including Web sites, virtual worlds, blogs, social network pages and mobile phones."
"Hey, it looks like you are trying to create an army of flying penises! Would you like some help?"
Well, if you went to their web site, you'd find that it's another absolutely stupid scripted assistance program, that uses keywords to return specific answers. {sigh}
Yup, a press release that snuck in as a tech story. Slashdot used to be so much better than this.
Serious? Seriousness is well above my pay grade.
I am always amazed at how often Second Life is mentioned in various news articles and web sites (and an episode of The Office), because I still have yet to find one person I know who actually plays it or has ever even tried it. Maybe Second Life is really big in the CNN breakroom or something.