SpinVox "Recognition" Is Often Expensive Human Transcription

An anonymous reader writes "SpinVox offers to convert voice messages to text using a system called D2 or 'the Brain.' According to BBC News, said 'Brain' is often of the old-fashioned kind: SpinVox is sending private voice messages to South Africa, the Philippines, and maybe Egypt to be typed by people in a call centre, despite being registered as keeping all private data inside Europe and claiming that the text is somehow anonymised. Insiders say they transcribed 'love messages, secret messages' and everything else from beginning to end, and the company is being bled dry by the cost: SpinVox has been locked out of one of their data centers over a payment dispute. SpinVox refuses to comment further on details — but according to their web page, they're 'enabling the Speech 3.0, Voice 3.0, and Business 3.0 markets,' whatever that means."

Comments

Re:But it's not crazy

[amicusNYCL]

But it also knows what it doesn't know and is able to call on human experts for assistance.

http://www.spinvox.com/how_it_works.html