David Pogue Wants to Take Back the Beep

David Pogue has distilled into useful form a long-standing complaint I have (and one reason I have long had a voice mail greeting that asked people not to leave me voicemail): cell phone companies set up the greeting, caller instructions, and playback system prompts in large part to maximize their revenue per user; by his calculations, the "mandatory 15-second voicmail instructions" from AT&T, Verizon, Sprint, T-Mobile and others is earning those companies something near a billion dollars a year in charges. Pogue suggests that users should "take back the beep," and to that end provides contact information for the largest cell carriers in order to register a complaint — and, more helpful in the short run, suggests ways in which to make better use of paid-for phone minutes by alerting callers how to bypass the annoying instructions.

Comments

Take back the seconds

[alain94040]

Does the extra 15 seconds added by the operator really cost me anything since my phone bill uses 1-minute increments?

What would save us consumers a lot more money is having cellphone operators bill usage by the second. The European Commission already
forced the European operators to adopt 1-second billing increments.

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Re:Take back the seconds

[sammyF70]

hmm .. let's take Carlin's speech point by point, by slightly paraphrasing what he says :

• "politicians are puppets controlled by corporations and rich lobbies" . I'd say that is true for the most part, even if it doesn't happen in a direct way. Corporations can threaten to cut jobs, close down factories or offices, relocate in another state or country or even just disproportionally increase the price of their product if the CEOs think that new legislations might decrease the profit for their shareholders. That would result in, at least, jobs being lost in the area and might (and probably would) prove a big enough incentive to stop certain laws or regulations to be passed. Everybody is just doing their job : politicians have to evaluate whether the law or regulation is worth the corporation's reaction, and corporation's need to maximise the profit for the shareholders. (I'll pass the cases where hands have to be greased or forced, or when a politician only thinks of his career)"
• "Corporations, etc ... don't want the common folks to be capable of critical thinking", Although it would make sense (read "1984"), there is no direct evidence of it ... only circumstantial : the rise of Fox Network for example, or the way newspapers will rather tell you that Lindsay Lohan broke her toe nail, or that the giants won the superball rather than that, again, X american soldiers were killed in Iraq or Afghanistan one day earlier. Incidentally repeatedly pounding on how great your nation is and making kids repeat that over and over is a great way to hammer obedience in the mind of the people you want to govern
• "Society has a class system, and most people are not in the ruling/rich class". well ... that there is a widening gap between rich and poor (yes, I know ... 2 years old. But I don't believe this has changed much. Prove me wrong). So ... nothing to see. He is right. And before you reply "The poor deserved it. Everybody can be rich", check this very nice and interesting TED talk about (along other things) Meritocracies
• "Politicians don't care about the people who elect them". I'm not completely as nihilistic as Carlin. I honestly think many politicians start their career because they actually genuinely care. Sadly, as should be obvious to anybody who switched from his productive job to Management and was full of hope to be able to make a change, the higher you are the thinner the air is and the more you just struggle to survive. Even if some politicians do still care about the people after they've been elected to a position of power, helping people is probably more of an afterthought while juggling with more important issues (what those can be is probably not even something the politicians can decide themselves)

so ... 'the paranoid ramblings of a deluded old man shouting at hippies' ? perhaps, but at least he actually knows what he is talking about.

Ditch all the instructions.

[DavidTC]

We're at the point in society where people should know how to leave a message on a damn answering machine. Hell, we stopped having the 'http://' on URLs in ads and business cards five years ago, but somehow people have forgotten how to operate an answering machine/voice mail after them being common for 25 years!

Also, we don't need to be informed someone can't answer the phone, but to leave a message and he'll get back to you. First of all, the voice mail message does not magically know that that is true...maybe he can answer it, and just didn't. Maybe he's dead, and won't return your call ever. Maybe he just doesn't fucking like you. Stop telling me nonsensical shit you don't actually know, you machine. Just record the damn message.

When an answering machines picks up, I should hear, in most cases, be something like "This is John Smith's phone. *beeeep*".

And the only reason there should be any message at all is to confirm we have the right phone number.

Re:Meaningless numbers

[Sparr0]

Yeah, a "certain percentage" being about 25%. If you tack an extra 15 seconds onto 100 calls of otherwise random length, you will use 25 extra minutes of airtime.

And don't get me started on Verizon's new "please enjoy the music while your party is contacted", so that you get charged while their phone is *RINGING*..