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David Pogue Wants to Take Back the Beep
David Pogue has distilled into useful form a long-standing complaint I have (and one reason I have long had a voice mail greeting that asked people not to leave me voicemail): cell phone companies set up the greeting, caller instructions, and playback system prompts in large part to maximize their revenue per user; by his calculations, the "mandatory 15-second voicmail instructions" from AT&T, Verizon, Sprint, T-Mobile and others is earning those companies something near a billion dollars a year in charges. Pogue suggests that users should "take back the beep," and to that end provides contact information for the largest cell carriers in order to register a complaint — and, more helpful in the short run, suggests ways in which to make better use of paid-for phone minutes by alerting callers how to bypass the annoying instructions.
Does the extra 15 seconds added by the operator really cost me anything since my phone bill uses 1-minute increments?
What would save us consumers a lot more money is having cellphone operators bill usage by the second. The European Commission already
forced the European operators to adopt 1-second billing increments.
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Maybe my perception is wrong, but aren't the majority of U.S. cell phone users on a plan that they're paying for in terms of 100s of minutes at least? 15 seconds is annoying, and I agree with his preference for these things going away, but who doesn't just have a monthly plan that dwarfs their actual usage to start with? Pogue's back-of-the-envelope calculations seems to completely ignore this.
As far as leaving a message for others, does anyone really leave longer than a 45-second message anyway (keeping the total under a minute)?
Mothers.
Buckle your ROFL belt, we're in for some LOLs.
Get a real phone plan, or one from a decent provider. AT&T just capped my rollover minutes when I hit something like 4000 (in just 2 years on the minimal 700 minute a month plan). Does anyone really have a plan where they regularly go over their monthly allotment, and it's not cheaper to get the next tier?
If the 15 seconds is too painful, read up on the options to skip the message. As for the man up comment - that goes for you, too, Timothy. And while we're at it, why don't you go ahead and turn in your geek card for not knowing you could hit # and skip right to the beep.
Yes, I am in a foul mood this afternoon; thanks for asking.
Is it just my observation, or are there way too many stupid people in the world?
He mentions the # in the article. That's not the point. The point is that millions upon millions of customers are not as smart as you are, so they listen through that voicemail message every single time they want to leave a message. That adds up to hundreds of thousands or millions of wasted man-hours each year, as well as additional charges to some customers.
And if you had read TFA, you'd have noticed that he mentioned the fact that he's talked to high-up execs at these companies and that they admitted to him that they do it for the purpose of collecting additional charges. So, while "conspiracy" may be a rather strong word, it's not altogether inaccurate.
I understand the concern of unnecessary use of a few seconds per phone call 5 or 10 years ago, but lately with the advent of VOIP I'd contend this concern has slowly been fading out.
Flashback to 1995 when cellphone bills and long distance calls were by the minute and rather expensive. Only landline local calls were exempt from by-minute charges, and phone companies had a lot of opportunities to increase revenue by lengthening phone calls just a little bit.
Compare that to today when most cellphone users have free night and weekend minutes plus anytime minutes, most landlines have free long distance and some users with unlimited cell plans are immune from these charges. The only people affected are those making international calls or using cellphones during the day while over their minutes. This is an increasingly small demographic.
Compound that with the fact that data is where most of the cellphone money is and you quickly see that keeping people connected via cell tower may prevent more business / data users from connecting who really have the high paying plans. It's actually in cellphone companies' best interest now to keep those lines as clear as possible to support good service to as many new / existing customers as possible instead of keeping the airwaves as busy as possible.
If you have one of the plans which makes you fit into the demographic affected by a 15 second delay, then I can understand your desire to shorten the time to when you can leave a message or leave none at all, but I personally am a fan of voice mail intros as it lets me know I didn't accidentally dial a wrong number. My advice for you is to learn the quick-keys on various carriers that bring you to the voice mailbox immediately (like # on T-mobile and Sprint.) I wouldn't disagree to going to a per-second billing like the EU did, but I promise you can take off your tinfoil hats - there is no conspiracy to make you use more minutes anymore and removing voice mailbox introductions would actually be removing something valuable for some people.
Well, back to rejecting software patent applications.
If we're going to talk about how cell companies nickle and dime their customers, there are way bigger fish to fry than voicemail - SMS, MMS, ringtones, etc.
Random Thoughts From A Diseased Mind (Not For Dummies)
An interesting, relatively unknown fact that I picked up while working on telephony systems a while back: carriers get paid (by other carriers) for incoming calls.
Not only do you pay more to your carrier to listen to the inane voicemail prompt (since you might use more minutes), but your carrier also pays more to your friend's carrier. For example, if I'm an AT&T customer and I call a Verizon customer to leave a voicemail, AT&T has to pay Verizon for every second that I'm on the phone. This (perverse) incentive makes more sense than charging people for more minutes, since often the company charging for minutes (AT&T in this case) is not the company that controls the recorded message (Verizon).
--Bruce
There are 10 kinds of people in the world: those who understand binary, and those who don't.
When metric is the law, no more pints of beer.
Yes you get 0.5L glasses, which are bigger! What is not to love?
Only if you're talking about those teensy little American pints (473ml); the imperial pint, as used in the UK, is 568ml- quite a bit more than half a litre.
;-P
Yeah, that's right. We've got the big man-sized real pints, whereas the size-obsessed Americans can't even beat the European half-litre. Ner ner ner-ner ner!
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