Apple Tries To Gag Owner of Exploding iPod

David Gerard writes "The Times in London reports that Apple attempted to silence a father and daughter with a gagging order after the child's iPod music player exploded and the family sought a refund from the company. Well, at least they're not Microsoft. Or something."

Comments

Surprises me this doesn't happen more often

[larwe]

Really. Li-poly batteries in these applications have no housing except the housing of the device; they're a metallized plastic bag full of gelled chemistry goodness, basically. Crunch it the wrong way and you get an internal short and a runaway reaction, which produces a lot of gas - and the whole battery acts like one of those "popping bags" you can get at 7-11 and toystores.

Re:It turned me into a newt!

[MadCow42]

I've had the opposite experience, personally...

I bought a 24" white iMac (2006). It worked perfect up until it was 2.5 years old, when I started having video issues with it. It was under Applecare, so I brought it into the local Apple store, and they fixed it on-site (took a couple days, unfortunately).

Similar issues re-occured a few days after getting it back, then after a second repair it happened a third time. The computer DID work each time when I got it back, and the symptoms were different each time... so I can't really blame them. They replace all the major componants in the process too.

However, after 2 repairs and 3 similar faults, they replaced the machine with a brand-new 2009 aluminum iMac - with bigger/better/faster everything. Even the lowest-end machine would have beaten my old one, but they gave me the mid-line one anyways. They even offered this without me pushing. On top, they even gave me a free mini-DVI converter for my second monitor because my old cable was a different plug on the old iMac.

So - although I agree this incdent looks horrid, I would argue that they're certainly not as bad as the majority of corporations these days. I'm certainly a lot more brand-loyal than I was 6 months ago.

MadCow.