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AT&T Makes Its Terms of Service Even Worse, To Discourage Lawsuits

techmuse writes "AT&T has changed its terms of service (including for existing contracts) to prevent class action suits. Note that you are already required to submit your case to arbitration, a forum in which consumers are often at a substantial disadvantage. Now you must go up against AT&T alone." This post on David Farber's mailing list provides a bit of context as well.

2 of 412 comments (clear)

  1. Aren't they required to honour the original? by MartinSchou · · Score: 5, Interesting

    Aren't they, as cosigners, required to honour the original contract?

    Someone else wrote "great, now I can get out of my contract for free", but are you really required to rip up the contract you already have? That they won't renew the existing contract is fine, but ... telling you to rip the one you have up?

    I'm fairly certain you couldn't do it the other way around.

    "AT&T? Hi, I'm just calling you to tell you, that I've faxed over the new terms of our contract, stipulating that I get to spank your CEO in public every Saturday afternoon. You can either sign it or release me from my contract. Yours truly $name."

    Somehow I think that'd just be ignored by AT&T and the courts alike.

  2. Re:Only in a thoroughly corrupt society by shadowofwind · · Score: 5, Interesting

    This will not hold water in the courts. Don't panic.

    Probably not. The problem is that it raises the bar, and makes it that much harder to actually get to court. I presume that's the whole idea.

    Right. A few years ago when my wife sued PayPal to recover $1200 they stole from her, the judge threw it out both on grounds of wrong jurisdiction and that the PayPal contract says they can't be sued. The fact that PayPal just flat took the money and repeatedly lied about even having it, did not outweigh the fine print in the PayPal user agreement in the mind of that particular judge. (This was back before eBay bought PayPal, and their internal policies may have been more corrupt then.) Fortunately, PayPal did promptly give the money back (with no explanation) when a state Attorney General inquired about the case. So the system isn't completely broken, and the outcome was right. And at least the lawsuit forced PayPal to pay a lawyer for a few hours to show up in court. But the point is the bogus clause in the user agreement did stop the lawsuit in this case. (The jurisdiction question was a separate issue - there was some contradictory guidance about what state to sue in since the theft occurred online.)