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Jailed Suspects Given Customer Feedback Forms

Posted by samzenpus on from the how-was-your-stay dept.

Select constabularies in the UK have started giving out customer feedback forms to suspects held in cells. The 41 question form asks such things as: Were you happy with your food? Was your cell clean enough? and Was the reading material provided sufficient? Police chiefs say the program is designed to find out if there are "any areas our service that we can realistically improve." An anonymous officer said that the questionnaire gave suspected offenders the impression that they would be getting "room service." "These people are in the cell for a reason, it's not like they've come here on holiday. We are getting asked all sorts — to get them celebrity magazines, to put air con on, to bring them a salad. It's not funny after a while let me tell you," he added.

8 comments

  1. Idle is pants by Anonymous Coward · · Score: 0

    Please stop.

  2. salads by Fulcrum+of+Evil · · Score: 3, Insightful

    I'll avoid the tossed salad jokes and say that some healthy food can't really hurt - that and a bit of education/counseling could keep some of them from coming back.

    --
    "We returned the General to El Salvador, or maybe Guatemala, it's difficult to tell from 10,000 feet"
    1. Re:salads by Antony-Kyre · · Score: 4, Informative

      Suspects doesn't equal convicts.

    2. Re:salads by Anonymous Coward · · Score: 0

      Mod this man up!

  3. Was it fine when you dropped soap? by Fotograf · · Score: 3, Interesting

    probably the last thing i want, is them being satisfied there imo

    --
    God's gift to chicks
  4. Disturbing attitude... by puroresu · · Score: 4, Informative

    Just because a suspect is held in a police station, it doesn't mean that they've actually done anything wrong. I'm sure the majority would agree that there's a necessity to hold suspects in custody in some circumstances, but until they're proven to have committed the offense of which they are accused, don't they deserve to be treated with dignity, respect and consideration?

  5. always a reason... by feepcreature · · Score: 1

    An anonymous officer said.... "These people are in the cell for a reason, it's not like they've come here on holiday. We are getting asked all sorts â" to get them celebrity magazines, to put air con on, to bring them a salad. It's not funny after a while let me tell you," he added.

    There is always a reason - it could be murder, assault, drunk and disorderly -- or being too tall in possession of a camera (though he avoided the cells by the skin of his teeth).

    Of course prisoners need to be treated with respect, but I wonder if the target-driven culture is going a bit too far here. Whatever happened to professionalism and pride in doing a job properly?

    This isn't one of those corporate surveys that carefully avoids any questions on what the real problems are? Surveys for the sake of "we need a survey" are often a waste of time.

    --
    Paul "Say no to feeping creaturism"