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A Unique Environmental Policy to Deal With Fraudulent Customers

Posted by samzenpus on from the the-customer-is-sometimes-right dept.

kstatefan40 writes "Hosting company WebHostingBuzz introduced a unique environmental policy this weekend, calling for executives at the company to use fraudulent complaints as toilet paper and donating $100 to the International Tree Foundation to apologize for the abuse of such precious resources by customers who fraudulently file complaints against their company. The story goes back a few weeks, but it ended with WHB CEO Matt Russell telling a fraudulent customer who filed a complaint against with the BBB, 'Cool. I look forward to tearing it up and wiping my ass with the piece of paper.' Read and enjoy the entire exchange."

7 comments

  1. Wow. by FlickieStrife · · Score: 1

    "His comment was not meant to offend you, but to make you feel good inside for working with a company that takes the environment so seriously." Epic funny. Hard to tell if they actually are serious about this policy, but serves the fals advert troll right.

    1. Re:Wow. by kstatefan40 · · Score: 1

      Oh, we were quite serious. And look for a picture of us handing them a $100 check coming on the site in the next week or so. Enough is sometimes enough, especially when these people abuse our staff.

    2. Re:Wow. by jayme0227 · · Score: 1

      Definitely a proper handling of the situation. Tit for Tat has proven to be an effective strategy. He was a jerk, so you get to be a jerk. It teaches him not to be a jerk (or at the very least, discourages others from being jerks). I just wish Wal-Mart had understood that while I worked there. We had some real bastards come in and see what they could get away with.

      --
      But then I realized the cable was blue, so I only gave it one star. I hate blue.
  2. About time. by Anonymous Coward · · Score: 0

    Classic! Finally, a good use for fraudulent complaints like this. Too many customers out there trying to abuse vendors and get their own way through shady tactics.

  3. Anonymous Coward by Anonymous Coward · · Score: 0

    Bravo!!!

  4. Heh heh M heh. by Anonymous Coward · · Score: 0

    Reminds me of a stint working the trenches of tech support. When we had a customer that got abusive, demanding and totally in the wrong, we had a list of our competitor's phone numbers.We would give them to the customer. and tell them good luck and call back when the other company didn't bend to there will. Most of the time that would let the customer know that we wouldn't put up with their shit and that we didn't need them as much as they needed us. That would calm the customer down and allow us to help him. A side note ... The competitor's numbers we would give out were less tolerant then us and more often then not had already dealt with the unruly customer in the past.

  5. Great policy by Anonymous Coward · · Score: 0

    Great policy!