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US Call-Center Jobs — That Pay $100K a Year
bheer writes "BusinessWeek profiles a call center company called iQor which has grown revenues 40% year-on-year by (shock) treating employees as critical assets. It's done this not by nickel-and-diming, but by expanding its US operations (13 centers across the US now), giving employees universal health insurance, and paying salaries and bonuses that are nearly 50% above industry norms. The article notes that outsourcing will continue and globalization will continue to change the world's economic landscape. 'But the US is hardly helpless. With smart processes and the proper incentives, US companies can keep jobs here in America, and do so in a way that is actually better for the company and its employees.' Now if only other companies get a clue as well."
Oh geez, West. Talk about a shit-faced company. No direct deposit unless you've worked there five years (like anyone would stay there that long), no assigned desk (rotated seating, even a bathroom break means logging out of your system and then finding a new one when you come back), systems that require running about 6-7 IE Windows and a few other network applications with only 512MB of RAM, 10 minute breaks that are cut short because you have to log back into said slow ass system about 4-5 minutes early in order to get back on the phone after the break, and team leads and senior reps that treat you like it's a damn elementary school. I have no illusion that call center jobs are great jobs, by and large, but I've worked with three different call centers and working at West by far was the worst experience of the three, no contest. The best thing about it was when I called in to tell them I was quitting, they didn't even act a tiny bit surprised. The average employee probably stays there about 2-3 months, including the training that lasts about a month and is much easier than the actual work.