US Call-Center Jobs — That Pay $100K a Year

Posted by timothy on Thursday August 27, 2009 @05:50AM from the payment-for-the-gift-of-gab dept.

bheer writes "BusinessWeek profiles a call center company called iQor which has grown revenues 40% year-on-year by (shock) treating employees as critical assets. It's done this not by nickel-and-diming, but by expanding its US operations (13 centers across the US now), giving employees universal health insurance, and paying salaries and bonuses that are nearly 50% above industry norms. The article notes that outsourcing will continue and globalization will continue to change the world's economic landscape. 'But the US is hardly helpless. With smart processes and the proper incentives, US companies can keep jobs here in America, and do so in a way that is actually better for the company and its employees.' Now if only other companies get a clue as well."

2 of 362 comments (clear)

Min score:

Reason:

Sort:

Re:Um, I'm doubtful by Anonymous Coward · 2009-08-27 06:00 · Score: 5, Interesting

It doesn't matter what the starting wage is, as long as the ladder is there and you can work your way into a decent pay rate.
More companies should consider this, rather than designing their jobs to have a single pay rate with no possibility of advancement apart from leaving to work elsewhere.
That's Ironic by fm6 · 2009-08-27 06:03 · Score: 5, Interesting

The CEO of this company was born in India!
I think it says something very nasty about U.S. corporate culture that it takes an immigrant the see value in hiring Americans.