Slashdot Mirror


iPhone Straining AT&T Network

dangle writes "More than 20 million other smartphone users are on the AT&T network, but other phones do not drain the network the way the nine million iPhone users do. Because the average iPhone owner can use 10 times the network capacity used by the average smartphone user, dropped calls, spotty service, delayed text and voice messages and glacial download speeds are the result as AT&T's cellular network strains to meet the demand. AT&T says that the majority of the nearly $18 billion it will spend this year on its networks will be diverted into upgrades and expansions to meet the surging demands on the 3G network."

26 of 551 comments (clear)

  1. And I thought... by betterunixthanunix · · Score: 5, Insightful

    All this time, I thought the iPhone was just an overhyped, overpriced smartphone that explodes. Now I see that, incredibly, it is doing some good: a major cell phone company is actually upgrading its network, after all these years of the US falling behind other parts of the world!

    --
    Palm trees and 8
    1. Re:And I thought... by sadness203 · · Score: 5, Insightful

      they'll pass the invoice to the costumer, don't worry with that.

      Yes, they'll have a good network, but the price will be twice what you could expect in other country for a contract, with the 3 years signup, and all the bullshit they can include to milk their customers.

    2. Re:And I thought... by L4t3r4lu5 · · Score: 5, Insightful

      Let them. All current customers can quite fairly state "Change in contract terms, AT&T? That's great! No, I don't accept, and it's good that there's this lovely clause about early termination without penalty. Thanks for giving me this lovely iPhone. I'll be sure to get it jailbroken and on a network which isn't a complete pig."

      Thanks to all those who sacrificed their hard-earned for this to be made possible, though!

      Disclaimer: I'm English. Written from the perspective of a USian, apologies if I've mis(correctly)spelled some words.

      --
      Finally had enough. Come see us over at https://soylentnews.org/
    3. Re:And I thought... by T+Murphy · · Score: 4, Insightful

      Who wants to bet they'll get the system back to normal, stop there, and still advertise their network is "even better" as opposed to "merely adequate after mismanagement". Reliable service should be restored, but I won't expect improved service.

    4. Re:And I thought... by Anonymous Coward · · Score: 3, Insightful

      Yeah, every one of the 20 million iPhone users on the planet are just idiots. If only they had consulted you before making the boneheaded move of purchasing the device they wanted... Then they would've been much better off than they are now, with their overhyped, overpriced iPhone that does nothing but explode.

      It's so easy always being right.

    5. Re:And I thought... by Anonymous Coward · · Score: 3, Insightful

      Oh, but it's much worse! Customers are PAYING them to do it. Via exclusive, multi-year contracts, no less. Next customers will be expecting the kind of service that goes with the money they are paying for it. It's complete insanity! When will it end??

      Do the math: if an iPhone service plan is about $60/month (is that right?), that's about $720 a year * 9 million iPhone users clogging AT&T's network = ONLY $6.48 billion dollars a year of revenue, and that revenue is only locked in for 2 years. Compared to AT&T's $18 billion investment this year, that's peanuts! Obviously, the numbers look pretty grim for AT&T. I guess they're hoping people might exceed their data plans, that a few other phones might use the same network, that cell phone use might increase, or that they'll get money from other companies using their network -- it's all a risky investment, for sure.

      When will they bring back the days when the poor old phone companies could just sit peacefully on their in-place infrastructure and do the bare minimum of maintenance necessary to keep it going while they milked their customers for whatever price a monopoly would sustain? They ought to make a law against this sort of madness, but you know our politicians -- always trying to make things more difficult by withholding taxpayer dollars from corporations struggling to make an honest buck. It's not like AT&T is running a charity or something.

  2. Lack of bandwidth is not Apple's fault by BadAnalogyGuy · · Score: 5, Insightful

    We get so accustomed to bad customer service and lousy throughput and high prices that it doesn't even dawn on us that the problem isn't the usage patterns of iPhone users but rather the consistently half-assed network implementations by American MOs.

    As more and more technology floats up into the Cloud, we are going to need more bandwidth to access it from anywhere. If the MOs can't keep up and implement a network that will support the kind of massive usage that is currently envisioned, there will be a massive breakdown akin to what AT&T is experiencing now.

    Don't blame the vehicles for bad roads. Blame it on the DOT.

    1. Re:Lack of bandwidth is not Apple's fault by MeanMF · · Score: 5, Insightful

      It is 100% Apple's fault for putting AT&T in a position where they don't have to compete with other carriers for iPhone business. If you were able to switch to Verizon or another carrier, you can bet AT&T would have upgraded their network a long time ago. AT&T is doing exactly as much as they have to.

    2. Re:Lack of bandwidth is not Apple's fault by N1AK · · Score: 3, Insightful

      Bollocks. If a network operator agrees to terms with Apple offering them a deal they believe they can't beat by distrobuting the iPhone through multiple networks then Apple made the right call. I don't have or want an iPhone and Apple get away with murder without being called on it, but this isn't their fault.

      Besides which how are you going to 'switch' networks? Pay off the remaining x months to AT&T and then get a new contract elsewhere?

    3. Re:Lack of bandwidth is not Apple's fault by rho · · Score: 3, Insightful

      Remember waaaay back, in 2006 Bi (Before iPhone)? People thought Apple was mad to make a mobile headset. Then they released it at the ridiculous price of $800,000,000, with a 2-year contract and 1 soul. Everybody said "Craziness!"

      Apple had to give somebody exclusivity in order to shoehorn into the market as a complete newbie. Especially since they were going to require the carrier to make extensive changes to their infrastructure to accommodate iPhone-only features like visual voicemail. It was a gamble for both companies, if only a modest gamble.

      --
      Potato chips are a by-yourself food.
    4. Re:Lack of bandwidth is not Apple's fault by intheshelter · · Score: 4, Insightful

      Way to not understand the issue. They didn't pick AT&T because they were the best network. They didn't do an exclusive deal because they wanted to exclude other carriers. They could have sold on any network and then the iPhone would have been restricted like all other phones on Verizon/AT&T. Phone features disabled, horrid application stores with overpriced apps that actually expire over time, etc.

      In order to give the customers the full features of the iPhone they had to find a carrier willing to depart from their usual crappy business practices and to do that they had to cut an exclusive deal. Blame the carriers. I'm sure Apple would just as soon the iPhone be used on any network by anyone.

    5. Re:Lack of bandwidth is not Apple's fault by mckinleyn · · Score: 5, Insightful

      Uh, this is /.
      From any ISP's perspective, most of us ARE criminals. I think we'd be hard pressed to find a single person here who HASN'T violated at least some part of copyright law.

  3. Re:About time! by Ash-Fox · · Score: 4, Insightful

    It's about time AT&T put some money into the network. The coverage and the dropped calls suck. I can't wait for the 2 year contract to be up. Seriously, it was only a few years ago that the US had the best networks around and was on the cutting edge with cell phones.

    I honestly can't remember a time when the USA came even close to Poland's or Germany's mobile networks. I don't think the USA even came to close to a 90% coverage like many other countries either.

    --
    Change is certain; progress is not obligatory.
  4. fair price for bandwidth by MancunianMaskMan · · Score: 4, Insightful

    wouldn't it be nice if network operators charged a fair price for Used bandwidth rather than taking $$$ for Jesus-phone "all-inclusive" deals. In suppose all the want is, err, as mucg of our money as they can get, and that's the way they get it. But if their price model would encourage thrifty bandwidth use by iUsers and iAppcoders, that would make it interesting for me, maybe getting a smartphone (more probably G than i) for less than a £35 contract here in the UK.

  5. Upgrade budget by YourExperiment · · Score: 5, Insightful

    AT&T says that the majority of the nearly $18 billion it will spend this year on its networks will be diverted into upgrades and expansions to meet the surging demands on the 3G network

    Oh no! They're being forced to spend most of their network upgrade budget on upgrading their network! How will they possibly cope?

  6. Re:Small tidbit from TFA by alen · · Score: 3, Insightful

    on our side of the pond we have cities with more cell towers than your entire country and we want coverage in every little corner in the US even if no one lives for miles around

  7. They have been upgrading their network by bleh-of-the-huns · · Score: 3, Insightful

    For ages now, but they keep adding towers to extend their coverage. The problem however is the backhaul, they have not been upgrading those, and while sure everyone will now have perfect tower signal, they still have crappy connections since the traffic is congested on the backhaul.

    --
    I came, I conquered, I coredumped
    1. Re:They have been upgrading their network by chill · · Score: 3, Insightful

      Cell towers are like big access points. There is a cable or fiber going back to the Central Office (CO) called a "backhaul". The CO has a bunch of ATM and ESS switches that switch calls from tower to tower (handoff) and route calls to other phones, including other networks.

      The backhaul size going back to the CO is one factor in determining the number of simultaneous calls that tower can process. For example, older towers used to use T-1 circuits, which allow for approximately 24 simultaneous calls. They're 1.54 Mbps for data rate. Towers in high traffic areas will sometimes have DS-3 coax (~45 Mbps) or even (rarely) OC-3 optical connections (~155.52 Mbps). There is about 4% overhead taken on those numbers, so actual payload thruput is less.

      Bars show you signal strength, but not how "busy" the tower is at that moment. That is why you can get "bars", but calls don't go thru. You can see the tower clearly, it is just super busy.

      --
      Learning HOW to think is more important than learning WHAT to think.
  8. Re:Take pre-emptive action by WalletBoy · · Score: 5, Insightful

    Corollary: send a mirror copy of all data to fbi.gov. See if we can cause two incidents at the same time.

    That won't be necessary since if you're using AT&T a copy is automatically sent to the Feds.

  9. Three Possibilities by MBCook · · Score: 5, Insightful

    I see three possibilities. First, AT&T hasn't invested in their network enough. That's a given. Second, iPhone users are just network hogs, I don't think so.

    So that leaves us with possibility three: the iPhone is the first phone that isn't an incredible pain to use.

    I think that all other smart phones are artificially low in bandwidth usage because they're hard to use. The IE5 based browser on Windows Mobile (I know they recently improved it) in my experience was a total joke and almost unusable. The browser on BlackBerries, in fact the UI as a whole, is not designed to ease of use at all, it's "here's an empty button we can use". That only really leaves non smart phones, and even IF you had a data plan, I'm sure we all know how easy browsing with those things was.

    Basically the iPhone is the first device it's possible to easily surf the web without wanting to throw the phone into a wall.

    When you give your customers something that actually works and is usable... they use it.

    Go figure.

    --
    Comment forecast: Bits of genius surrounded by a sea of mediocrity.
  10. Plenty of bandwidth by Aqualung812 · · Score: 4, Insightful

    We have tons of dark fiber in the US. We just need large ISPs to pay to light it up. Remember the work done by Qwest (before they bought US West)?

    --
    Grammer Nazis - I mod you "troll" unless you actually add something on-topic. Yes, I know I have mispellings in my sig.
  11. Re:About time! by mikael_j · · Score: 3, Insightful

    Ok, so how about Sweden and Finland then? The population density in the part of Sweden I live in (JÃmtland is about 3.3 per km with most people living in a few cities/towns, and despite this I have perfectly good GSM/GPRS coverage practically everywhere (3G tends to drop off if you're out in the woods somewhere).

    /Mikael

    --
    Greylisting is to SMTP as NAT is to IPv4
  12. Re:slow data by Runaway1956 · · Score: 4, Insightful

    AT&T needs to spend that 18 billion on the "last mile". That 3G network is fine and dandy, but they are neglecting to serve millions of Americans who don't have anything better than dialup.

    Yeah, I have DSL now - but my sister in law just a couple miles down the highway still can't get it.

    --
    "Windows is like the faint smell of piss in a subway: it's there, and there's nothing you can do about it." - Charlie Br
  13. Re:slow data by hodet · · Score: 4, Insightful

    Why invest in infrastructure that will attract $40/month customers when you can build infrastructure that will attract customers willing to pay almost anything monthly for the latest technofashion device.

  14. Re:About time! by dunkelfalke · · Score: 4, Insightful

    Sorry, but this is bullshit. I've got data for 2005 only, but according to it there were 176000 cell phone towers in the USA back then, and about 95000 in Germany. So USA had not even twice the amount of cell phone towers being 27 times larger and having 3.5 times the population.

    --
    "It's such a fine line between stupid and clever" -- David St. Hubbins, Spinal Tap
  15. Fashion. Yeah. Sigh. by weston · · Score: 4, Insightful

    Why invest in infrastructure that will attract $40/month customers when you can build infrastructure that will attract customers willing to pay almost anything monthly for the latest technofashion device.

    Every iPhone thread. There's always someone who thinks they have to share the oh-so-perceptive insight that the iPhone is largely a fashion accessory.

    Meanwhile, back in reality, the reason AT&T is apparently having these problems? They brought onboard a device with a featureset which (despite apparent inferiority to half a dozen other devices I'm sure you can find slashdotters to tell you about) has essentially resulted in a huge explosion of actual mobile data usage.

    AT&T's problems have nothing to do with the fashionability of the phone. They have everything to do with its features and the typical telco avoidance of actually building out service whenever they can get away with it.