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iPhone Straining AT&T Network

dangle writes "More than 20 million other smartphone users are on the AT&T network, but other phones do not drain the network the way the nine million iPhone users do. Because the average iPhone owner can use 10 times the network capacity used by the average smartphone user, dropped calls, spotty service, delayed text and voice messages and glacial download speeds are the result as AT&T's cellular network strains to meet the demand. AT&T says that the majority of the nearly $18 billion it will spend this year on its networks will be diverted into upgrades and expansions to meet the surging demands on the 3G network."

18 of 551 comments (clear)

  1. And I thought... by betterunixthanunix · · Score: 5, Insightful

    All this time, I thought the iPhone was just an overhyped, overpriced smartphone that explodes. Now I see that, incredibly, it is doing some good: a major cell phone company is actually upgrading its network, after all these years of the US falling behind other parts of the world!

    --
    Palm trees and 8
    1. Re:And I thought... by sadness203 · · Score: 5, Insightful

      they'll pass the invoice to the costumer, don't worry with that.

      Yes, they'll have a good network, but the price will be twice what you could expect in other country for a contract, with the 3 years signup, and all the bullshit they can include to milk their customers.

    2. Re:And I thought... by L4t3r4lu5 · · Score: 5, Insightful

      Let them. All current customers can quite fairly state "Change in contract terms, AT&T? That's great! No, I don't accept, and it's good that there's this lovely clause about early termination without penalty. Thanks for giving me this lovely iPhone. I'll be sure to get it jailbroken and on a network which isn't a complete pig."

      Thanks to all those who sacrificed their hard-earned for this to be made possible, though!

      Disclaimer: I'm English. Written from the perspective of a USian, apologies if I've mis(correctly)spelled some words.

      --
      Finally had enough. Come see us over at https://soylentnews.org/
    3. Re:And I thought... by T+Murphy · · Score: 4, Insightful

      Who wants to bet they'll get the system back to normal, stop there, and still advertise their network is "even better" as opposed to "merely adequate after mismanagement". Reliable service should be restored, but I won't expect improved service.

  2. Lack of bandwidth is not Apple's fault by BadAnalogyGuy · · Score: 5, Insightful

    We get so accustomed to bad customer service and lousy throughput and high prices that it doesn't even dawn on us that the problem isn't the usage patterns of iPhone users but rather the consistently half-assed network implementations by American MOs.

    As more and more technology floats up into the Cloud, we are going to need more bandwidth to access it from anywhere. If the MOs can't keep up and implement a network that will support the kind of massive usage that is currently envisioned, there will be a massive breakdown akin to what AT&T is experiencing now.

    Don't blame the vehicles for bad roads. Blame it on the DOT.

    1. Re:Lack of bandwidth is not Apple's fault by MeanMF · · Score: 5, Insightful

      It is 100% Apple's fault for putting AT&T in a position where they don't have to compete with other carriers for iPhone business. If you were able to switch to Verizon or another carrier, you can bet AT&T would have upgraded their network a long time ago. AT&T is doing exactly as much as they have to.

    2. Re:Lack of bandwidth is not Apple's fault by intheshelter · · Score: 4, Insightful

      Way to not understand the issue. They didn't pick AT&T because they were the best network. They didn't do an exclusive deal because they wanted to exclude other carriers. They could have sold on any network and then the iPhone would have been restricted like all other phones on Verizon/AT&T. Phone features disabled, horrid application stores with overpriced apps that actually expire over time, etc.

      In order to give the customers the full features of the iPhone they had to find a carrier willing to depart from their usual crappy business practices and to do that they had to cut an exclusive deal. Blame the carriers. I'm sure Apple would just as soon the iPhone be used on any network by anyone.

    3. Re:Lack of bandwidth is not Apple's fault by mckinleyn · · Score: 5, Insightful

      Uh, this is /.
      From any ISP's perspective, most of us ARE criminals. I think we'd be hard pressed to find a single person here who HASN'T violated at least some part of copyright law.

  3. Re:About time! by Ash-Fox · · Score: 4, Insightful

    It's about time AT&T put some money into the network. The coverage and the dropped calls suck. I can't wait for the 2 year contract to be up. Seriously, it was only a few years ago that the US had the best networks around and was on the cutting edge with cell phones.

    I honestly can't remember a time when the USA came even close to Poland's or Germany's mobile networks. I don't think the USA even came to close to a 90% coverage like many other countries either.

    --
    Change is certain; progress is not obligatory.
  4. fair price for bandwidth by MancunianMaskMan · · Score: 4, Insightful

    wouldn't it be nice if network operators charged a fair price for Used bandwidth rather than taking $$$ for Jesus-phone "all-inclusive" deals. In suppose all the want is, err, as mucg of our money as they can get, and that's the way they get it. But if their price model would encourage thrifty bandwidth use by iUsers and iAppcoders, that would make it interesting for me, maybe getting a smartphone (more probably G than i) for less than a £35 contract here in the UK.

  5. Upgrade budget by YourExperiment · · Score: 5, Insightful

    AT&T says that the majority of the nearly $18 billion it will spend this year on its networks will be diverted into upgrades and expansions to meet the surging demands on the 3G network

    Oh no! They're being forced to spend most of their network upgrade budget on upgrading their network! How will they possibly cope?

  6. Re:Take pre-emptive action by WalletBoy · · Score: 5, Insightful

    Corollary: send a mirror copy of all data to fbi.gov. See if we can cause two incidents at the same time.

    That won't be necessary since if you're using AT&T a copy is automatically sent to the Feds.

  7. Three Possibilities by MBCook · · Score: 5, Insightful

    I see three possibilities. First, AT&T hasn't invested in their network enough. That's a given. Second, iPhone users are just network hogs, I don't think so.

    So that leaves us with possibility three: the iPhone is the first phone that isn't an incredible pain to use.

    I think that all other smart phones are artificially low in bandwidth usage because they're hard to use. The IE5 based browser on Windows Mobile (I know they recently improved it) in my experience was a total joke and almost unusable. The browser on BlackBerries, in fact the UI as a whole, is not designed to ease of use at all, it's "here's an empty button we can use". That only really leaves non smart phones, and even IF you had a data plan, I'm sure we all know how easy browsing with those things was.

    Basically the iPhone is the first device it's possible to easily surf the web without wanting to throw the phone into a wall.

    When you give your customers something that actually works and is usable... they use it.

    Go figure.

    --
    Comment forecast: Bits of genius surrounded by a sea of mediocrity.
  8. Plenty of bandwidth by Aqualung812 · · Score: 4, Insightful

    We have tons of dark fiber in the US. We just need large ISPs to pay to light it up. Remember the work done by Qwest (before they bought US West)?

    --
    Grammer Nazis - I mod you "troll" unless you actually add something on-topic. Yes, I know I have mispellings in my sig.
  9. Re:slow data by Runaway1956 · · Score: 4, Insightful

    AT&T needs to spend that 18 billion on the "last mile". That 3G network is fine and dandy, but they are neglecting to serve millions of Americans who don't have anything better than dialup.

    Yeah, I have DSL now - but my sister in law just a couple miles down the highway still can't get it.

    --
    "Windows is like the faint smell of piss in a subway: it's there, and there's nothing you can do about it." - Charlie Br
  10. Re:slow data by hodet · · Score: 4, Insightful

    Why invest in infrastructure that will attract $40/month customers when you can build infrastructure that will attract customers willing to pay almost anything monthly for the latest technofashion device.

  11. Re:About time! by dunkelfalke · · Score: 4, Insightful

    Sorry, but this is bullshit. I've got data for 2005 only, but according to it there were 176000 cell phone towers in the USA back then, and about 95000 in Germany. So USA had not even twice the amount of cell phone towers being 27 times larger and having 3.5 times the population.

    --
    "It's such a fine line between stupid and clever" -- David St. Hubbins, Spinal Tap
  12. Fashion. Yeah. Sigh. by weston · · Score: 4, Insightful

    Why invest in infrastructure that will attract $40/month customers when you can build infrastructure that will attract customers willing to pay almost anything monthly for the latest technofashion device.

    Every iPhone thread. There's always someone who thinks they have to share the oh-so-perceptive insight that the iPhone is largely a fashion accessory.

    Meanwhile, back in reality, the reason AT&T is apparently having these problems? They brought onboard a device with a featureset which (despite apparent inferiority to half a dozen other devices I'm sure you can find slashdotters to tell you about) has essentially resulted in a huge explosion of actual mobile data usage.

    AT&T's problems have nothing to do with the fashionability of the phone. They have everything to do with its features and the typical telco avoidance of actually building out service whenever they can get away with it.