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IBM Policy Switches From MS Office To OO.o

eldavojohn writes "It's frequent that we hear of a country or city or company switching from Windows to Linux, but it's rare that we hear of one third of a million employees being told to use Lotus Symphony (IBM's OO.o variant) over MS Office, and also to use the Open Document Format when saving files. The change has been mandated to take place in the next 10 days. Of course, they are doing this to illustrate that they actually offer a full-fledged alternative to Microsoft. With i4i stirring stuff up against MS Office and absolving OO.o from litigation, are we on the verge of a potential break from Microsoft's dominant document suite? Hopefully IBM supports OO.o past Sun's acquisition by Oracle instead of concentrating on Lotus Symphony."

33 of 331 comments (clear)

  1. About fucking time! by lukas84 · · Score: 5, Interesting

    Previously, the used MS Office but actually recommended their customers to use Symphony. That's just a laughable position.

    I'm glad the finally changed this, but i'm not sure if this actually means anything. IBM's slow as molasses in regards to everything. Want a server from them? Better wait 4-6 weeks.

    1. Re:About fucking time! by magsol · · Score: 5, Informative

      After interning with IBM this past summer, I can say without equivocation that 95% of IBM's employees use Symphony. Lotus Notes in particular in a central cog in what is otherwise a pretty complete office productivity package.
      For IBM to mandate the use of this package is, truthfully, making official what has already been regular practice for quite some time.

      --
      "I'd just like to emphasise that taking a million years isn't a metaphor here..." -Rich Bradshaw
    2. Re:About fucking time! by lukas84 · · Score: 4, Interesting

      Well, all the IBM sales reps i've dealt with had to purchase Office 2007 through their expense account, because IBM wouldn't buy a volume license.

      None of them used Symphony. All the stuff up on PartnerWorld is in .ppt too, created by PowerPoint.

    3. Re:About fucking time! by oenone.ablaze · · Score: 5, Informative

      As another intern at IBM this summer I can say without equivocation that I don't think you understand just how big IBM is. I was in Research, and I certainly didn't know anyone who used Symphony with any regularity. There's Global Business Services (IBM's massive consulting arm), too, and I know for certain that people working there use whatever their clients want them to use, which is often MS Office.

    4. Re:About fucking time! by diamondsw · · Score: 4, Informative

      As a ten-year employee, I can say without equivocation that you don't have a fricken clue how large IBM is. Your department may have used Symphony. My department is still stuck with custom programs written in 1-2-3, and does at least 95% of its work in Word and Excel (including more custom programming). I have never seen a single ODF file cross my desk, on any project, for any customer.

      IBM mandates lots of stuff internally that doesn't necessarily matter. And if you wait a a few weeks, they'll reorg and change their mind.

      --
      I don't know what kind of crack I was on, but I suspect it was decaf.
  2. Ooo's by ironicsky · · Score: 5, Funny

    All these Oo.o's remind me of family guy

    Peter: Oh my God, Brian, there's a message in my alphabets... it says Ooooo!
    Brian: Peter those are Cheerios.
    Sound Clip

  3. In my dreams by phantomfive · · Score: 4, Interesting

    In my dreams, Microsoft Word got replaced by a word processor that naturally creates beautiful documents, that lays them out consistently every time you open them (and between versions), and has a simple easy to use interface.

    Open Office is not that program.

    However, the beauty of open file formats is that now someone else can write that program, and there will be no barrier to entry, we can start using it right away. In fact, if I am the only person in the world who thinks emacs bindings in a word processor is a good idea, I can use them, and still interoperate with the rest of the world.

    Because we all have different ideas of what the perfect word processor will be, this is one step closer to a happy software world.

    --
    Qxe4
    1. Re:In my dreams by jmorris42 · · Score: 4, Informative

      > Because we all have different ideas of what the perfect word processor will be, this is one step closer to a happy software world.

      Exactly. Most other data types standardized on one or a handful of formats long ago, it was the Microsoft monopoly that distorted things with formatted text and spreadsheets. Think about it, far more complex data is encoded in standardized formats that a multitude of programs all process and exchange data through. Look at sound, still images, vector graphics, even video! All interoperable. Meanwhile Word docs aren't even certain to be compatible between two different installs of the same version of Word. Buy a new printer and connect it to the same install and previous docs will often need to be reformatted. Good riddence to that!

      Oh, and IBM didn't buy Sun; Oracle bought the corpse to loot it.

      --
      Democrat delenda est
    2. Re:In my dreams by melikamp · · Score: 4, Insightful

      [...] far more complex data is encoded in standardized formats [...] sound, still images, vector graphics, even video [...]

      Text is far more complicated than any of these, with vector graphics being the most complicated left, IMHO. Sound, raster graphics, and video are just arrays with a fixed data type. There are other data fields, of course, but they are vastly less important. A rich text document, on the other hand, may have to deal with concepts like page layout, paragraph options, text options, text positioning, hierarchical styling, embedded objects, and everyone's favorite embedded scripts. That's why all off their files look like two or more markup languages are colliding in a spectacular explosion. That is if you are lucky and they are not, on top of all that, compressed binaries.

    3. Re:In my dreams by im_thatoneguy · · Score: 4, Insightful

      Are you kidding? Still images are ridiculously easy to standardize the encoding of. And even then once you get slightly more complicated such as PSD the standard and the implementation becomes more and more difficult.

      On the video front you have 'standards' such as OMF or AAF that rarely actually work perfectly.

      In 3D we have Collada and FBX. Neither of which adequately describe a full 3D scene completely yet.

      A text document is a very complicated file with the potential for an enormous amount of bizzare formatting and embedded data. None of the XML based standards are simple or small. They're just varying levels of complex. I would say a document standard is representing far more complex data than video but less complex than 3D scenes.

    4. Re:In my dreams by Schlemphfer · · Score: 4, Insightful

      >>and has a simple easy to use interface.

      >Of course not. That's a good LaTeX editor.

      I've published two books in LaTeX and will sing its praises for hours, but it cannot sanely be called simple or easy to use.

      --
      I'm generally "Interesting," "Insightful," and even "Funny" here. What the hell happens to me at parties?
  4. Re:OpenOffice variant? by Trepidity · · Score: 4, Informative

    IBM discontinued the original Symphony suite in 1992, but revived the name in 2007 for their OO.o variant. Apart from being an office suite from IBM, it's not related to the 1980s/early-90s Symphony.

  5. Microsoft Bob reborn? by ClosedSource · · Score: 4, Funny

    I guess they felt they should get something from the acquisition of Lotus Symphony so that's what they call their version of OpenOffice. Perhaps Microsoft should offer their own version of OO and call it "Microsoft Bob".

  6. Re:OpenOffice variant? by Trepidity · · Score: 5, Informative

    Err, correction--- Lotus discontinued the Lotus Symphony suite in 1992, a few years before being bought by IBM in 1995. When IBM bought Lotus (mainly to get Lotus Notes), they also got all the trademarks, and I guess a decade later decided to resurrect one of them. Either way, the current Symphony isn't code-wise related to the old one.

  7. Re:Symphony vs OO by NevarMore · · Score: 5, Informative

    According to the summary Lotus Symphony is based on OpenOffice.

    ... Lotus Symphony (IBM's OO.o variant) ...

  8. Re:Symphony vs OO by zlogic · · Score: 4, Informative

    It actually uses Eclipse for the GUI and OpenOffice for opening/saving/formatting/displaying documents

  9. Heh, some things never change... by supremebob · · Score: 5, Informative

    I used be an IBM employee, and I can remember the corporate mandate that ALL IBM internal documents had to be made in Lotus SmartSuite instead of Microsoft Office. Guess what... most folks still used Office instead. The primary reason was that SmartSuite sucked, and was about five years behind Office in terms of ease of use and functionality. IBM never bothered to regularly update it as well, leaving it in some 1997-era timewarp when the rest of the world was using Office 2003.

    I haven't tried Lotus Symphony myself, but if it's anything like OpenOffice 3, I doubt that most IBM'ers will be raring to convert all of their documents over in a timely manner. Combine that with thousands of customer facing workers that NEED to use Microsoft Office to ensure total compatibility, and you're going to have a hell of a time getting everyone to switch.
     

    1. Re:Heh, some things never change... by slim · · Score: 4, Insightful

      Guess what... most folks still used Office instead.

      Not in my department. How on earth did "most folks" get an Office license from the IBM beancounters?

  10. Every Product Requires Support by HermMunster · · Score: 5, Interesting

    Those parts of my career that were in support of software, either as a help desk or as network admin with additional duties, required a large amount of support for every program we used. In corporate environments to small business the use of Office required significant support efforts by everyone. Claims that OOo requires more support than others is specious. One can make a heavy bet and know that you'd win in judging that those people making that claim have no experience supporting others on either platform or have never used Open Office. I've watched many firms take OOo, and though there was a learning curve, use it to good advantage.

    Because you don't like OOo doesn't mean it doesn't work and do the job it is supposed to do. I use it. Millions of others use it. The few people here disrespecting it (without showing proof they actually know anything about it) demonstrates the specious nature of anything they might write about it or any competing product.

    --
    You can lead a man with reason but you can't make him think.
  11. Re:Symphony vs OO by TheRaven64 · · Score: 5, Funny

    Was this the result of a focus group reporting that OO.o was too fast?

    --
    I am TheRaven on Soylent News
  12. Re:Implications by ClaraBow · · Score: 4, Interesting

    At my school, the business teacher's argument is that everyone uses MS. Office and therefore must be taught to all students without consideration for alternatives will no longer be a valid point! It will be much easier to support Open Office, when such a big player is using it. Not to mention that we can get it for free -- surely that is a compelling selling point in these times of economical difficulty, especially at schools.

  13. Re:Symphony vs OO by zlogic · · Score: 4, Funny

    It uses 200+ megs of RAM just after starting. Take that, Firefox!

  14. Re:Symphony vs OO by zlogic · · Score: 4, Funny

    Perhaps IBM want their regular employees to kick Team Eclipse's ass until they make it fast.
    Or make people quit out of frustration instead of laying them off.

  15. Re:OpenOffice variant? by Hurricane78 · · Score: 4, Interesting

    Lotus then created SmartSuite. My favorite office suite off all times, up until now! I wait until something like the InfoBox, but with full keyboard control, is available again. For now, the new Symphony is still far away from that. And it still thinks that default/pure menu bars and button bars make sense nowadays. (Face it: They are an outdated concept.)

    --
    Any sufficiently advanced intelligence is indistinguishable from stupidity.
  16. A Bit Misleading by Anonymous Coward · · Score: 4, Informative

    A bit of a disclaimer here: I work for IBM.

    With that said, the change wasn't as much as an ideological shift to OO software more than it was a licensing issue. The simple fact was that it is quite expensive for MS Office licenses for the entire company. Lotus Symphony has been available to employees for years, but it hasn't really been forced until three or so months ago when a program was pushed to workstations that removed MS Office and installed the Symphony suite if you did not already have it(default builds come with Symphony on it anyway, so it didn't really need to be installed on many workstations). Now if you want a copy of MS Office on your IBM workstation, you have to have a legitimate business need to order it or you can use your own personal copy if you so choose. There are hardly any instances of the former case happening.

    It was stated before by another thread here by an ex IBMer that SmartSuite was the default for IBM documents and that people used Office anyway. Yes, that is true. The reason that is true is that Office had become the defacto standard across other industries, and that IBM offered it to employees for free on their workstations, so it was the logical choice to make. Couple that with the fact that SmartSuite was not nearly as developed as Symphony was a few years ago, people couldn't be hassled with converting between file formats, or sending files to other employees or clients and pray that the recipient could actually open it. SmartSuite was a boon on productivity and hence the broader use of Office within the company.

    Now IBM is in the market for software. As was stated earlier, the best place to start promoting your own product is from within. In all honesty, a LOT of employees never used Symphony simply because no one knew it existed, and if they did, they did not have the time to learn it. Now that IBM has shifted away from Office for internal uses, our customers may see this and may want to investigate -- that's the theory at least.

    The article is a bit misleading in that Symphony is an OO.o variant. Here's a hint: it's not in no more than a humvee is a variant of a boat. The real only similarity is that they both use open standards as their default file types. With that said, however, Symphony still supports MS Office formats and many people DO switch to using those formats as the default anyway. Having said that, there is not much of an uproar as one may think about this switch. Symphony supports both open standards and Office standards, which is the best of both worlds for us.

    I guess the bottom line is that this was a BUSINESS decision and not one further the development of open standards. IBM is a business and the business will do what is in its own interest to stay in business. I'm sure it is saving us lots of money, and to be honest I thought this sort of change would be forced down years ago. Either way, it gets the word out on Symphony and gets us off office which saves money. It's the best of both worlds, no?

    1. Re:A Bit Misleading by haruchai · · Score: 5, Interesting

      Disclaimer: I used to work for IBM. Having used MS Office, several OpenOffice.org variants, WordPerfect X* and IBM Lotus Symphony, all in various versions
      but, typically only for intermediate use ( no really complex docs or fancy macros ), I have to say that Office 2003 would be my first pick if money isn't an issue.

      Second, would be the Go variant of OO.o ( http://www.go-oo.org/ ) and Lotus Symphony would be WAAAY at the back.

      It's slow at everything, and, for what i do, lacking in features. If money is an issue, then any variant of OO.o plus Gnumeric for really big spreadsheets,
      (yes, Gnumeric really is that good and George Ou should have done his tests on it before clamoring that an open source app couldn't match Excel 2003)

      --
      Pain is merely failure leaving the body
  17. Document formats... by stagg · · Score: 4, Informative

    I'm not sure what the consequences of this would be at the consumer level. The OP talks about breaking MS's monopoly on word suites, and the largest benefit of that would be moving away from .doc formatting. I think the largest concern I have about Microsoft's dominance of the market is that most people seem to assume that .doc is a standard format, and think that it supports any kind of interoperability. Of course it really doesn't and isn't. As far as I can tell however that's only an issue at the consumer level. Sure my friends, and my boss might send me .doc, but any kind professional publisher expects .rtf formats. Basically anything with any legitimacy at all will call for .rtf, which while still spawned by microsoft is at least a standard format that encourages interoperability. A much bigger win would be OpenOffice suites actually supporting .rtf formats properly, so that legitimate work could be done through them.

  18. Re:Just another feabile attempt by holophrastic · · Score: 4, Insightful

    Nope, it's worse when it has fewer features, fewer developments, and fewer compatibilities. It's worse when it doesn't have in-roads into the given user's industry practices too.

    All I'm saying is that OOo is late-to-the-game, and simply isn't quite as advanced yet. They've got a long way to go, and others have had a substantive head-start.

    Now why would I support a lesser product? Why would I support a late-comer? Why would I risk my hard-earned business on a product that simply isn't as mature yet?

    There's one reason -- it saves me money. That becomes a value proposition. Value propositions are straight-forward business decisions. Those are easy.

  19. Re:OpenOffice variant? by Anonymous Coward · · Score: 5, Informative

    Other than some addons (fonts, templates), there are two primary advantages that Symphony and StarOffice (Sun's commercial offering of OOo [1]) have over the open source version, and for most individuals, they are not that big a deal.

    The first is commercial support. If a business has some problem (usage, program issue), an office suite is a core to productivity. Having support for both questions and in case of something happeninging is vital.

    The second is legal CYA. If a business is using a commercial product and something happens, they can just point at their support contracts, and tell people to go blame the vendor. Without this, if an incident happens (leakage of information, mass data loss), there is no "due diligence", and the buck will stop with the company, opening them up to civil lawsuits and criminal investigation, especially if under laws like Sarbanes-Oxley, HIPAA, or other regulations.

    [1]: Technically Openoffice.org came from StarOffice.

  20. Re:OpenOffice variant? Shades of the infobox by bth · · Score: 4, Informative

    A version of the infobox (a flexible properties panel that can stay open while you move around in the document) exists in the Mac version of Microsoft Office and in Apple's iWork suite.

  21. Re:There is a LOT that uses MS Office by erroneus · · Score: 4, Insightful

    Most people who use Windows use XP. Bad argument and you probably already know that. You probably also knew about the message queue vulnerability... didn't you? A professional would know. And I wouldn't be too sure that 32 bit Vista or 7 could effectively patch the problem without changing the Win32 message queue and breaking compatibility. Do you have any references to cite this achievement? Preferably one that explains why it isn't fixed in WindowsXP.

    I've read through your comment history a bit. You might as well add a signature that says "I'm a Microsoft shill."

  22. Re:OpenOffice variant? by wvmarle · · Score: 5, Insightful

    What do we care?

    They may use OO.o, their own version branded Symphony, or what-ever.

    The real point here is what EVERYBODY misses and that is that they are mandating saving in Open Document Format. That's what's important. They are a major company and they are now supporting an open format, which has by now maybe a dozen word processors supporting it.

    For what I am concerned they continue using MS Word in half of their business, and save the documents in ODF. Then people who have some special needs can take their special-needs-word processor and have no problems with compatibility. Linux/Mac users are also happy. Maybe there are Solaris users around even - they will be happy not having to boot Windows just to read an e-mail attachment.

    Remember folks, it's the use of open standards that counts. Not the actual implementation - as long as that implementation is correct and follows the standard well, I'm happy. MS Word's lock-in with its doc format is the problem, not MS Word as such.

  23. Re:OpenOffice variant? by rtb61 · · Score: 4, Interesting

    The single biggest advantage of Lotus Symphony, it provides choice, now you can choose from four different versions of Open Office and still have full document compatibility and operating system choice.

    It might be viewed as a new corporate status symbol, if you are really significant in the technology sector you produce your own document compatible fork of open office under you own branding and demonstrate your capabilities that to the general public. A way of reminding your employees of the value of the products they produce and putting an end to them staring at the competitors logo.

    This sort of corporate identity creation and branding has a significant impact on the way the public views a company, even major hardware players might start making the shift and supply their computers with their branded office suit, browser et al. With open source the investment needed to achieve that is minimal, especially compared to the marketing advantage that can be gained in highlighting the value of their hardware product and the full range of software tools they provide with it all included in the price.

    --
    Chaos - everything, everywhere, everywhen