Micropayments For News — Holy Grail Or Delusion?

newscloud writes "Harvard's Nieman Journalism Lab sounds off on micropayments for news content, on the side of the argument that says they are a dangerous delusion: 'What does it mean for journalism? It could mean charging for different platforms, for early alerts, for special members-only access to certain premium or value-added content. But I'm pretty sure of one thing: It doesn't mean charging people fractions of a cent to read a news story, no matter how sophisticated the process.' The article provides good context on the debate over micropayments from a 2003 piece by Clay Shirky, to recent analysis and opinion by Masnick, Outing, Graham, and Reifman. Google's micropayment plans were recently discussed here."

Comments

News is an experiential good

[sjbe]

The problem with news is that it is an experiential good meaning you can't determine it's value in advance. You only know whether it was worth something AFTER you read it. So why would someone pay for news that might or might not be valuable? Usually because the source has a track record of providing good information (New York Times, Wall Street Journal, etc) or you have some other reason to suspect that the information might be valuable (information about a stock that is not widely known for instance). But the seller of information by definition cannot know what the information is worth to the buyer in advance. Generally the seller finds out it was worth something to the buyer if the buyer buys information from them again.

There is money to be made in paying for content that can be had for free elsewhere. Apple's iTunes is proof enough of that. BUT it has to provide something you can't easily get from the free (even if illegal) alternatives. That could be convenience, it could be support, it could be complementary technology (iPod/Kindle), it could be reliability, it could be unusually insightful analysis, and it could be other things. Just copying the latest AP news has some value but not enough many people will pay for it directly.

More details

[sootman]

For those interested in more detail about the economics and psychology behind Clay's theory that micropayments will never work, I recommend this earlier piece from 2000. Nine years later, we still haven't seen a viable micropayment system (where "micro" = 25 cents or less) and I don't think that will change.

...micropayments would still seem to have an advantage over larger payments, since the cost of the transaction is so low. Who could haggle over a penny's worth of content? After all, people routinely leave extra pennies in a jar by the cashier. Surely amounts this small makes valuing a micropayment transaction effortless?

Here again micropayments create a double-standard. One cannot tell users that they need to place a monetary value on something while also suggesting that the fee charged is functionally zero. This creates confusion - if the message to the user is that paying a penny for something makes it effectively free, then why isn't it actually free? Alternatively, if the user is being forced to assent to a debit, how can they behave as if they are not spending money?

Beneath a certain price, goods or services become harder to value, not easier, because the X for Y comparison becomes more confusing, not less. Users have no trouble deciding whether a $1 newspaper is worthwhile - did it interest you, did it keep you from getting bored, did reading it let you sound up to date - but how could you decide whether each part of the newspaper is worth a penny?

Was each of 100 individual stories in the newspaper worth a penny, even though you didn't read all of them? Was each of the 25 stories you read worth 4 cents apiece? If you read a story halfway through, was it worth half what a full story was worth? And so on.

When you disaggregate a newspaper, it becomes harder to value, not easier. By accepting that different people will find different things interesting, and by rolling all of those things together, a newspaper achieves what micropayments cannot: clarity in pricing.

The very micro-ness of micropayments makes them confusing. At the very least, users will be persistently puzzled over the conflicting messages of "This is worth so much you have to decide whether to buy it or not" and "This is worth so little that it has virtually no cost to you."...

Imagine you are moving and need to buy cardboard boxes. Now you could go and measure the height, width, and depth of every object in your house - every book, every fork, every shoe - and then create 3D models of how these objects could be most densely packed into cardboard boxes, and only then buy the actual boxes. This would allow you to use the minimum number of boxes.

But you don't care about cardboard boxes, you care about moving, so spending time and effort to calculate the exact number of boxes conserves boxes but wastes time. Furthermore, you know that having one box too many is not nearly as bad as having one box too few, so you will be willing to guess how many boxes you will need, and then pad the number.

For low-cost items, in other words, you are willing to overpay for cheap resources, in order to have a system that maximizes other, more important, preferences. Micropayment systems, by contrast, typically treat cheap resources (content, cycles, disk) as precious commodities, while treating the user's time as if were so abundant as to be free.