Are Data Center "Tiers" Still Relevant?

miller60 writes "In their efforts at uptime, are data centers relying too much on infrastructure and not enough on best practices? That question is at the heart of an ongoing industry debate about the merits of the tier system, a four-level classification of data center reliability developed by The Uptime Institute. Critics assert that the historic focus on Uptime tiers prompts companies to default to Tier III or Tier IV designs that emphasize investment in redundant UPSes and generators. Uptime says that many industries continue to require mission-critical data centers with high levels of redundancy, which are needed to perform maintenance without taking a data center offline. Given the recent series of data center outages and the current focus on corporate cost control, the debate reflects the industry focus on how to get the most uptime for the data center dollar."

Comments

pointless marketing

[vlm]

Critics assert that the historic focus on Uptime tiers prompts companies to default to Tier III or Tier IV designs that emphasize investment in redundant UPSes and generators

I've been involved in this field for about 15 years. The funniest misconception I've run into, time and time again, is that an unmaintained UPS, unmaintained battery bank, unmaintained transfer switch, and unmaintained generator will somehow act as magical charms so as to be more reliable than the commercial power they are supposedly backing up. And yes I've been involved in numerous power failure incidents (dozens) at numerous companies, and only experienced two incidents of successful backup of commercial power loss.

Transfer switches that don't switch. Generators that don't start below 50 degrees. Generators with empty fuel tanks staffed by smirking employees with diesel vehicles. When you're adding capacity to battery string A, and the contractor shorts out the mislabeled B bus while pulling cable for the "A" bus.

Experience shows that if a companies core competency is not running power plants, they would be better off not trying to build and maintain a small electrical power plant. Microsoft has conditioned users to expect failure and unreliability, use that conditioning to your advantage... the users don't particularly care if its down because of a OS patch or a loss of -48VDC...

Re:pointless marketing

[R2.0]

It's not just in IT. I work for an organization that uses a LOT of refrigeration in the form of walk-in refrigerators and freezers. Each one can hold product worth up to $1M and all can be lost in a temperature excursion. So we started designing in redundancy: 2 separate refrigeration systems per box, backup controller, redundant power feeds from different transfer switches over divers routing (Brown's Ferry lessons learned). Oh, and each facility had twice as many boxes as needed for the inventory.

After installation, we began getting calls and complaints about how our "wonder boxes" were pieces of crap, that they were failing left and right, etc. We freak out and do some analysis. Turns out that, in almost every instance, a trivial component had failed in 1 compressor and the system had failed over to the other system, ran for weeks-months, and then that failed too. When we asked why they never fixed the first failure, they said "What failure?" When we asked about the alarm the controller gave due to mechanical failure, we were told that it had gone off repeatedly but was ignored because the temperature readings were still good and that's all Operations cared about. In some instances the wires to the buzzer was cut, and in one instance, a "massive controller failure" was really a crash due to the system memory being filled by the alarm log.

Yes, we did some design changes, but we also added another base principle to our design criteria: "You can't engineer away stupid."